From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Se mer
Företaget har svarat
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Se mer
Företaget har svarat
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Broadstone Way, Unit 1, BH15 3TE, Poole, Storbritannien
- 0333 999 9784
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Service
The quality of the furniture is outstanding, and the staff were friendly, professional, and very helpful throughout the whole process
28 juli 2026
Svar från DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing customer service - David
David was a top guy, so helpful and insightful and knows his stuff can’t recommend him enough. Every question we asked he knew the answer. 10/10 service.
28 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, who took the time to talk through the options and help us choose the right sofa.
27 juli 2026
Svar från DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Looked after by staff and appreciated…
Looked after by staff and appreciated offer of coffee
28 juli 2026
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We found our experience in one of your…
We found our experience in one of your Poole stores today to be very pleasurable and your staff [Frances] to be very helpful. Frances took her time to explain all options to us and was a breath of fresh air.
27 juli 2026
Svar från DFS Furniture - Poole
Hello Andrew,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very welcoming atmosphere with no one…
Very welcoming atmosphere with no one leaping on you to try and get a sale.
Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were interested in and we looked at colour and material ranges. There was no hard sell or pressure and we were given plenty of time to choose our new suite. Layla covered everything in detail and we went away as happy customers, can't wait for our new suite to arrive.
26 juli 2026
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Expect to get guidance in the store
Hope the sofas which comes tailor made are indeed good and comfortable and comes with additional cushions.
5 juli 2026
Svar från DFS Furniture - Poole
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Popped in to DFS to have a look around…
Popped in to DFS to have a look around and ended up coming away with a new couple of two seaters. Had a great experience and the staff were super friendly and helpful.
25 juli 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our advisor Stephen was great
Our advisor Stephen was great in helping us choose a sofa for our new house - really pleased with his customer service, thank you!
26 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great staff very friendly and helpful
We had a great experience when choosing to purchase our furniture. Julian was amazing and very knowledgeable. He knew when to step back when we needed to discuss between us. He took his time with us explaining everything we were asking about. Julian was also very good in explaining the steps going through our purchase and about the emails and payment options throughout . We came away very happy with our purchase .
25 juli 2026
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledgeable and experienced
25 juli 2026
Svar från DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience friendly sales person…
Great experience friendly sales person would recommend.
25 juli 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Highly recommend!
I had a great experience with excellent customer service. I really cannot fault the store or the staff.
21 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly staff
22 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience buying a new…
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
22 juli 2026
Svar från DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It was great and we’re looking forward…
It was great and we’re looking forward to the delivery. Xxxx
15 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
the staff were very polite helpful and…
the staff were very polite helpful and knowledgeable about the products they were selling
14 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18 juli 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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