From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Se mer
Företaget har svarat
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Se mer
Företaget har svarat
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Broadstone Way, Unit 1, BH15 3TE, Poole, Storbritannien
- 0333 999 9784
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was helped in choosing the sofa by a very kind person
I was helped in choosing the sofa by a wonderful person. She was with me the whole process, very professional, very kind and covered all the information I needed.
21 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Calmly explained in a thorough manner
23 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar från DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I am shocked to see such great reviews
I am shocked to see such great reviews. We had the worst experience ever. Delayed sofa delivery for more than 4 months. Then Foot stool didnt even get delivered even after 9 months. We kept on reminding them and their management is so poor that they didnt even order us one and arrange for us at all. Had to ask for refund again. Never using this frustrating company again !
21 juni 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Poole
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service by Chas the…
Excellent customer service by Chas the manager at Poole store
21 juni 2026
Svar från DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really friendly knowledgeable staff
Really friendly knowledgeable staff
and great customer service
21 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff (Kayleigh) was extremely helpful…
Staff (Kayleigh) was extremely helpful professional and friendly
20 juni 2026
Svar från DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A very pleasant shopping experience
A courteous, welcoming greeting; friendly,
yet respectful service throughout our visit to the store.
20 juni 2026
Svar från DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Poole
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales lady (Francis) who serviced…
The sales lady (Francis) who serviced us put us at ease. Went thru all the components of the Sofa & chair, which was very good and we were very convinced they were the chairs for us, she took her time with us. As not many sales people do lately, you should be honoured to have her☺️
16 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
He was very helpful told us all we…
He was very helpful told us all we needed to know and we’ve brought one brilliant at his job
7 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The people very friendly and very…
The people very friendly and very helpful with everything
14 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Had a great experience at the Poole…
Had a great experience at the Poole branch with Kayleigh. Got exactly what we needed and was dealt with very quickly considering how busy it was on a Sunday afternoon.
7 juni 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kayleigh.
Kind Regards,
Jordan
DFS Customer Support
Dan was very helpful and knowledgeable
Dan was very helpful and knowledgeable, and the store is a very pleasant showroom to walk round! Hot drinks offered and accepted!
Have bought last 3 purchases from this store!!
6 juni 2026
Svar från DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
It was lovely lady and service was…
It was lovely lady and service was fantastic can’t see any fault very helpful staff . Thank you
14 juni 2026
Svar från DFS Furniture - Poole
Hello Devi,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Poole team werevery helpful and…
The Poole team werevery helpful and explained everything in detail
10 juni 2026
Svar från DFS Furniture - Poole
Hello Tracey,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Customer service excellent
Customer service excellent. Smooth purchase. Looking forward to delivery.
10 juni 2026
Svar från DFS Furniture - Poole
Hello Katrina,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sebastian provided excellent service…
Sebastian provided excellent service from start to finish. He was friendly, knowledgeable and took the time to explain the entire process, including the available options, benefits and what would happen next. Nothing felt rushed, and he made the whole experience straightforward and enjoyable. A real credit to DFS – 10/10 service.
6 juni 2026
Svar från DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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