I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Se mer
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Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
Företaget har svarat
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Storbritannien
- 0333 999 9831
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The no hassle and friendly approach…
The no hassle and friendly approach from the sale people but when needed advice was close by and very knowledgeable.
22 maj 2026
Svar från DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff not explaining terms and…
Staff not explaining terms and conditions clearly. No flexibility and no explanations from them. Very poor service and will be advising people not to purchase. Sales person very rude when speaking on the phone.
14 maj 2026
Svar från DFS Furniture - Llantrisant
We are very sorry to hear that you felt the sales team did not advise you of the terms and conditions in store regarding changing and cancelling your order. We understand how disappointing this must be. For store orders, customers are required to sign paperwork that outlines the policies for cancelling and amending orders once they are in production. We will ensure your feedback is passed on to the relevant departments, and we sincerely apologise for any inconvenience this may have caused.
Kind Regards,
Vanessa
DFS Customer Support
Very pleased with from choosing what we…
Very pleased with from choosing what we wanted and the choice of colour David was so helpfull and explained to us with everything before buying our furniture
22 maj 2026
Svar från DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Dave was excellent and very helpful
Dave was excellent and very helpful. Will definitely return in the future. Everyone was very friendly when you walk in.
22 maj 2026
Svar från DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
very attentive to our needs and gave immediate attention.
very attentive to our needs and patian
21 maj 2026
Svar från DFS Furniture - Llantrisant
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Five star staff
The staff from buying and aftercare have been amazing so lovely to deal with helpful kind friendly staff I had an issue with a power pack they did everything they could to help so nice and polite with me even when I called everyday they even delivered to my house themselves top service nice people to deal with thank you for your kindness!!!
21 maj 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Llantrisant
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
e had the pleasure of dealing with…
We had the pleasure of dealing with McEnzie...he was very professional and knowledgeable...along with this he was very polite and patient .
There was a very good variety of sofas on display ...however it is very difficult to monitor the size of the sofa from a large store to your home even though we had taken measurements
20 maj 2026
Svar från DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fabulous customer service
Fabulous customer service, friendly, very helpfull and a lot of patience 100%
20 maj 2026
Svar från DFS Furniture - Llantrisant
Hello Janet,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Llantrisant
Good morning Anne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Leah was very helpful and she answered…
Leah was very helpful and she answered all our concerns and questions calmly, professionally and with patience.
17 maj 2026
Svar från DFS Furniture - Llantrisant
Good morning Jeswin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Please take my advice and avoid DFS
Please take my advice and avoid DFS. We have had our sofas delayed 3 times and by the time we get another delivery date it will be 14 weeks since we ordered (if doesn’t get delayed again). It’s difficult speak to anyone and when you do they are dismissive and say other customers have similar issues - which I think says it all. DFS have failed us as customers and likely will be left with no option other than to cancel and go elsewhere.
18 maj 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Llantrisant
We are very sorry to hear that your furniture order has been delayed. We understand how disappointing this must be and this is not the level of service we aim to provide. According to our records, your order is due to arrive at your local distribution centre on 29/05/2026. Once it has been received, we will contact you directly to arrange delivery and discuss your complaint further.
Kind Regards,
Vanessa
DFS Customer Support
Lovely comfy furniture
Lovely comfy furniture, good range of materials, colours & styling, very up to date x
10 maj 2026
Svar från DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Really relaxed, professional and no pressure sales tactics. Felt like everything was well explained and more than happy with my purchase.
17 maj 2026
Svar från DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesperson,David from the…
The salesperson,David from the Llantrisant beach, was fantastic. Explained everything in detail and couldn’t have been more helpful. Lovely manner and patient. Should be recognised as an exceptional addition and valued member of staff.
17 maj 2026
Svar från DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and nice coffee…
Staff were very helpful and nice coffee whilst we decided on sofa whole experience was great
16 maj 2026
Svar från DFS Furniture - Llantrisant
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. No update on delivery, considering it should have been 7 days. Customer service nit got a clue.
Left with no furniture. And no update
Suddenly everyone on the phone once left this review. DfS saying sorry. Delivery company giving me a date another week away, telling me to taje ir leave it, no choice. However dfs advertising 7 day speedy delivery, them having to wait 14 day, which might have been more if i hadnt rang. I am fuming, but delivery company gave me no choice in the matter. Dfs change your delivery company, there draging your name down and dont care.
15 maj 2026
Svar från DFS Furniture - Llantrisant
Good Afternoon,
We are really sorry to hear you have not yet received your furniture. Looking into your order we are able to see the delivery courier has been in contact and delivery has been arranged. If you need further assistance please do contact us on 0333 99 99 777 and we would be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
14 maj 2026
Svar från DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
the patience and helpfulness of the…
the patience and helpfulness of the salesmen and being made to feel really comfortable nothing was too much trouble!!roberta
14 maj 2026
Svar från DFS Furniture - Llantrisant
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Went to look for a new chair in DFS, didn't think I would buy one today as I wanted to look at other stores, but the service I received from David was excellent so I ended up buying the chair. Thank you so much
13 maj 2026
Svar från DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Josh was just fantastic made me and…
Josh was just fantastic made me and partner feel so welcome and let us take time and great conversation about what we was looking for
12 maj 2026
Svar från DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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