DFS Furniture - Llantrisant Omdömen 3 144

TrustScore 5 av 5

4,9

A473, Glamorgan Vale Retail Park, CF72 8RP Pontyclun, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Grant was very helpful while looking for a sofa that had low leg height and shallower depth on the seating, as my wife is short and finds it uncomfortable if her legs cannot touch the floor. We discus... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had an excellent experience at DFS thanks to Garry. From the moment I walked into the store, he was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Amazing service and very helpful. We was so satisfied and impressed with the service and how helpful the employee who helped put our order through was. We had a great conversation about lego too and h... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We had the pleasure of dealing with McEnzie...he was very professional and knowledgeable...along with this he was very polite and patient . There was a very good variety of sofas on display ...howeve... Se mer

Företaget har svarat


Företagsinformation

  1. Möbelaffär
  2. Möbelaccessoarer
  3. Heminredningsaffär
  4. Butik med vardagsrumsmöbler
  5. Soffbutik
  6. Butik med möbelklädsel

Skrivet av företaget

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Skrivet av företaget


Kontaktuppgifter

  • A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Storbritannien

  • 0333 999 9831

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Lewis was a great help

Lewis was a great help, very knowledgeable, polite and provided a pleasant experience in assisting me in buying my new sofa. Thank you.

30 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lewis.

Kind Regards,

Jordan
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service and very helpful. We was so satisfied and impressed with the service and how helpful the employee who helped put our order through was. We had a great conversation about lego too and have zero faults

29 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Betygsatt 5 av 5 stjärnor

No pressure sales

It is very refreshing that to go into a store and just look around without any pressure, no sales jargon,The sales assistant was reassuring and understanding he took his time showing us around until we got exactly what we were looking for thankyou DFS

29 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Fantastic service

No hard sell from any of the staff - they welcomed me and told me where to find them if I needed them without any pressure. Really knowledgable and helpful and made it a real pleasure to purchase today. I can highly recommend Gary and DFS Llantrisant.

29 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello David,

Thank you so much for sharing your 5* review with us, your feedback is much appreciated. We are so happy to hear that you found our website easy to navigate when placing your order.

Kind regards,

Lia
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Excellent experience at DFS…

I had an excellent experience at DFS thanks to Garry. From the moment I walked into the store, he was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what I was looking for, answered all my questions without any pressure, and helped me choose the perfect sofa for my home.

Garry's customer service was outstanding throughout the whole process. He was patient, attentive, and made what could have been a difficult decision feel easy and enjoyable. It's clear that he genuinely cares about helping customers find the right furniture rather than simply making a sale.

I'm absolutely delighted with my new sofa and grateful for Garry's advice and expertise. A real credit to DFS, and I wouldn't hesitate to recommend both him and the store to friends and family.

29 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello Michael,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Garry.

Kind regards,

Lia
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Pleasant customer experience

Grant was very helpful while looking for a sofa that had low leg height and shallower depth on the seating, as my wife is short and finds it uncomfortable if her legs cannot touch the floor. We discussed comfort options and cushion depths, etc., and were shown a range of possible choices. His knowledge of the resilience and build quality was very useful. We were told about warranties and delivery charges so nothing was hidden. Overall, a pleasant experience.

28 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Good range of designs to choose from

Good range of designs to choose from. Well presented showroom. Friendly and helpful staff. Interest free options are great.

24 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you for sharing your lovely feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

The salesman was friendly and…

The salesman was friendly and professional and had great knowledge about the products. I was even offered a coffee!

27 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello Nicola,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Dave was very helpful

Dave was very helpful, quickest transaction of his life lol!

27 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Excellent customer service.

Friendly show room, polite and informative member of staff. Clearly went through everything with us to explain the options and ordering process. Great customer service from Lewis!

27 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello Phil,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Salesman very knowledgeable and patient…

Salesman very knowledgeable and patient and never pushy,A1

25 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Staff were great didn't really push or…

Staff were great didn't really push or jump on you soon as you walked in, wanted to add console so again wasn't pushed I had to ask, bit expensive but you get what you pay for in my experience added cover as had recliners and I have young children again was offered not pushed. Sofas range dramatically in price, basic sofas even the Amanda Holden range were pretty decent prices it's the extras that cost haha

25 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Lewis …

Lewis was extremely helpful snd patient whilst I changed my mind through the process. He explained everything thoroughly . Very happy
with the service

25 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

The no hassle and friendly approach…



The no hassle and friendly approach from the sale people but when needed advice was close by and very knowledgeable.

22 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Betygsatt 1 av 5 stjärnor

Staff not explaining terms and…

Staff not explaining terms and conditions clearly. No flexibility and no explanations from them. Very poor service and will be advising people not to purchase. Sales person very rude when speaking on the phone.

14 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

We are very sorry to hear that you felt the sales team did not advise you of the terms and conditions in store regarding changing and cancelling your order. We understand how disappointing this must be. For store orders, customers are required to sign paperwork that outlines the policies for cancelling and amending orders once they are in production. We will ensure your feedback is passed on to the relevant departments, and we sincerely apologise for any inconvenience this may have caused.

Kind Regards,
Vanessa
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Very pleased with from choosing what we…

Very pleased with from choosing what we wanted and the choice of colour David was so helpfull and explained to us with everything before buying our furniture

22 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Dave was excellent and very helpful

Dave was excellent and very helpful. Will definitely return in the future. Everyone was very friendly when you walk in.

22 maj 2026
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Betygsatt 5 av 5 stjärnor

Five star staff

The staff from buying and aftercare have been amazing so lovely to deal with helpful kind friendly staff I had an issue with a power pack they did everything they could to help so nice and polite with me even when I called everyday they even delivered to my house themselves top service nice people to deal with thank you for your kindness!!!

21 maj 2026
Omdöme utan inbjudan
Logotyp för DFS Furniture - Llantrisant

Svar från DFS Furniture - Llantrisant

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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