DFS Furniture - Lincoln Omdömen 

Great service, short lead time and great value

10/10 experience - Walked in to the store, had a look around before spotting the design we wanted. Asked Emma for help who asked us everything we wanted in a sofa, walked us through the whole process and made sure we knew every feature we were happy with was confirmed.

She even helped to recommend a a sturdier pillow and material than the one shown so we can have more years out of our new sofa. Little Josh then took over and clearly explained the whole payment system and set us up in a comfortable plan which we are more than happy with.

Looking forward to getting cosy on our new suite!

If you had to show and make a training video of how to be a customer service advisor , then todays visit to the Lincoln showroom would be the one to make . We were greeted by the advisor ,and asked what our requirements were, and the advisor ,who really knew the product range in depth ,then guided as through the choices available to match what we were looking for and to our budget . Sham , the advisor really could not of done a better job . Superb customer service. Hats of to her and to the training team that gave her the tools to do the splendid service that she gave.10/10

Helpful staff member. Explained different options with regards to interior fillings.

Daniel was a pleasure to deal with and answered all our questions regarding our new sofa

It was so nice to have helpful sales people who were there to help but not to hassle the customers.
There was a good choice of sofas and the buying process was made easy by the staff who knew their sofas. Daniel and Evie were especially helpful and knowledgeable.

Friendly, helpful staff, nice sofas at good prices

Buying my furniture in the store was fairly easy. That is where it ends placed my order 6 April and promised furniture Mid June.
I contacted them and spoke to a foreigner who I could barely understand.
After all her tutting and verbal clicking during our conversation, no real outcome.
Furniture now possibly being delivered 1stJuly 26, tried to arrange a time around my work, not possible.
The advisor offered me a different day but still can't arrange a time, still same problem.
Anyway advisor asked if there was anything else she could help with.
My reply was well you didn't help with my last problem.
Warning to you is keep clear if you want a prompt efficient service.

Excellent service
Clear explanations
Helpful and keen to make sure we found what we were looking for

Good customer service however staff try to sell too many add-ons therefore keeping us in store too long before finally actually paying. I know this is a requirement of staff so is not a personal criticism of the salesperson

Great experience apart from the hard sell of cleaning products and insurance after we agreed to buy the sofas

What I like was the in store service and the customer service provided by Josh/Lincoln.
What I dislike and is poor customer service is the inability to contact a store & your local contact direct. I could not get past a call centre even though I was trying to make a purchase. Very frustrating, once you have made a contact with a local store person you want to be able to speak to them direct.

We were looking for a new 3 seat sofa and after looking at several furniture stores found an ideal sofa in DFS. The lady who served me was very helpful but a bit too pushy on the updates. I was looking for 1 sofa but she kept asking if a should buy a second piece to get the pattern the same, even though I had said I did not need.
That said, I would definitely use the store again as they had a good range at competitive prices.

Great salesperson

The young lady that served us was very nice and helpful. She didn’t rush us.

Our salesperson was very conscientious and attentive , explaining clearly and carefully all the necessary details involved in the purchase of our new sofa . Thanks Sham 😊

Great service, very informative

Excellent service from Little Josh, demonstrated the sofa bed. Explained everything we needed to know clearly and checked that we had understood. There was no pressure at all.

We chose our sofa with the help of tall Josh he showed us samples of colours and textured fabrics and was patient while we discussed what would suit our room best he was plesent polite and talked us through all the options avaliable a credit to the company