We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... Se mer
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Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Se mer
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The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Storbritannien
- 0333 999 9786
4,8
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought 2 leather type sofas
Bought 2 leather type sofas, called them out when the headrest where I sit began to bubble and come off, they came out and repolished but it was apparently my fault for putting my head on the headrest. The same thing happened some months later, same result. More recently the seat began to peel, this time it was my fault for sitting on the sofa, appalling customer service, will never use again and suggest others follow me.
10 augusti 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received
With regard to the manufacturing warranties included with the order, its 2 years for issues such as Leathers, Fabrics, Inners, Stitching, Recliner mechanisms, Electrical components such as sound docks or refrigerators. As well as 15-years for the framework & springs.
As the leather issue would have expired with us a year ago, the advice would have been to see advice from the company who deals with extended warranty. The extended warranty does also have to take into account if the issue is a build up over time/ localised condition or a genuine manufacturing fault. If a fault is found it will be dealt with accordingly, I apologise that you do remain unhappy in this scenario.
Kind regards,
Lia
DFS Customer Support
Very good service!
Excellent range of furniture to choose from.
Friendly, professional staff that were very helpful without being too pushy. Thank you Kerry!
4 augusti 2026
Svar från DFS Furniture - Hove
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really easy to order on line
9 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Kelly was very professional and helpful…
Kelly was very professional and helpful with the sofa we wanted
9 augusti 2026
Svar från DFS Furniture - Hove
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic help from Gabriella helped us…
Fantastic help from Gabriella helped us choose our sofa and made the buying process simple. Ask for her when you visit.
9 augusti 2026
Svar från DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gabriella.
Kind Regards,
Jordan
DFS Customer Support
I came into my local store in shoreham…
I came into my local store in shoreham today and purchased a new sofa.
I was served by a young man named Owen, who was very very helpful and friendly. He answered any questions I had and I left feeling very happy with my purchase.
9 augusti 2026
Svar från DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Owen.
Kind Regards,
Jordan
DFS Customer Support
Great customer service very friendly…
Great customer service very friendly and knowledgeable
Everything was explained and all voices given
9 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Experienced sales advisor who was very…
Experienced sales advisor who was very knowledgeable and I got the sofa i wanted in the fabric I wanted.
8 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
“Armchair Shopping” - To start our experience we were greeted…
To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!
8 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar från DFS Furniture - Hove
Hello Cherry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff in giving the…
Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.
5 augusti 2026
Svar från DFS Furniture - Hove
Hello Rita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Greeted as entered store by Jess, asked if we needed help and we said we were just browsing, which for us is great. We were told just ask if we need help. No pressured sales so could have a good look round the store together. Everything explained when we made a decision.
4 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar från DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good customer service explanation was…
Good customer service explanation was good and made aware of everything available however would have liked the two cushions thrown in for free!!!
4 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
The choice of two seater
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the entire experience and good value for money.
4 augusti 2026
Svar från DFS Furniture - Hove
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
Sales person was very helpful and…
Sales person was very helpful and knowledgeable. I am extremely satisfied with the service and good i purchased
3 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Our helper Gabby was so helpful and…
Our helper Gabby was so helpful and kind and helped us order our sofa
3 augusti 2026
Svar från DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Owen at DFS Shoreham
Owen was great. Explained everything clearly. Went through all paperwork.
A charming young man.
Every credit to him
2 augusti 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
No pressure from any of the sale people…
No pressure from any of the sale people which was lovely as we could browse without being asked every few minutes if we needed any help !!! Eventually found a sofa we liked and the salesman was very helpful and informative and again no pressure for up
Selling
26 juli 2026
Svar från DFS Furniture - Hove
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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