First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... Se mer
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Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... Se mer
Företaget har svarat
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannien
- 0333 999 9793
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience at Edinburgh…
Had a great experience at the Edinburgh Newcraighall branch, store had a lot of choice & beautifully layed out.
Sukai was extremely professional, very helpful & made the whole experience a breeze.
8 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from Zara
Great service from Zara. Very attentive and approachable. Asked questions to get to know my preferences.
8 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good honest customer service
Good honest customer service. Faruk at your Edinburgh Milton Link branch listened to what I wanted and paired me with my ideal sofa. While he offered the add ons he was obliged to, at no point did I feel there were high pressure sales tactics at play. Proper gentleman - engaging & courteous with good product knowledge.
29 juni 2026
Svar från DFS Furniture - Edinburgh
Hello Simon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Zara was amazing at helping me find not…
Zara was amazing at helping me find not only the perfect sofa but also the perfect mattress and bed! Amazing customer service!
7 juli 2026
Svar från DFS Furniture - Edinburgh
Hello Heather,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Zara Sim is a credit to your store..
Zara Sim is a credit to your store... polite, friendly, knowledgeable and efficient... made the whole buying experience seamless.
6 juli 2026
Svar från DFS Furniture - Edinburgh
Hello Lyn,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Ashish was friendly and keen to help…
Ashish was friendly and keen to help without pressuring us.
7 juli 2026
Svar från DFS Furniture - Edinburgh
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great shops great sales people
The sales lady really really helpful and made it a lot less stressful in finding a sofa
7 juli 2026
Svar från DFS Furniture - Edinburgh
Hello Jean,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello Amy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
NO PRESSURE
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store, instead letting us decide, a credit to DFS. 10/10
5 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
No pressure
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store instead letting us decide, a credit to DFS. 10/10
5 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The customer advisor, Bali was great!
The customer advisor, Bali, from the Milton Link store was fabulous. He took time to understand our needs, help tailor our choice and was very patient and helpful with advice. The process from start to finish was seamless and we did not feel rushed in making a decision. We would definitely visit again.
1 juli 2026
Svar från DFS Furniture - Edinburgh
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was easy and good
5 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Buying the sofa turned out to be a real…
Buying the sofa turned out to be a real pleasure. Zara was incredibly patient with us. She managed to combine my style and my husband’s style into one cohesive design.
5 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff are great at informing you of…
The staff are great at informing you of your options and sharing honest perspectives about the different variations. It doesn’t feel like a product is being pushed. Farooq was extremely pleasant to deal with as was George.
5 juli 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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