From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Se mer
Företaget har svarat
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Företaget har svarat
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannien
- 0333 999 9793
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
1st time buying from dfs and I am glad…
1st time buying from dfs and I am glad I did. Only 1 star down as too many pressuring questions to get you to add add-ons
15 augusti 2026
From start to finish service at DFS was…
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us.
We would definitely recommend DFS to a family member or friends . We walked away having ordered our perfect sofa .Well done to ball you are a credit to DFS .
15 augusti 2026
Helpful and friendly staff and quick…
Helpful and friendly staff and quick easy service
15 augusti 2026
Excellent service at the Edinburgh…
Excellent service at the Edinburgh branch. Highly recommend.
15 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Ash the store assistant was very…
Ash the store assistant was very helpful showing us everything that we needed to know. 👍🏻👍🏻
15 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Roy and Neil were very helpful
Roy and Neil were very helpful, personable and knew their products very well. The whole process of my purchase was seamless.
14 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roy and Neil.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Dfs sofa service
Neil assisted me in choosing the correct sofa for me, very helpful, knowledgeable and respectful from start to finish
13 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was very good in the store it…
Service was very good in the store it did have a problem but it was resolved very quickly the next day
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Zara was exceptionally helpful & a…
Zara was exceptionally helpful & a lovely person.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa bed
My dad went in store for me to get a sofa bed and I spoke to the sales man sorry I can’t remember his name but I spoke to him on the phone he explained everything to me and was very polite and helpful.
12 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Kim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Professional service and good products
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS
We went to the Edinburgh branch where we were very impressed with Zara's professionalism and knowledge of the products and impressed by the time she devoted to ensuring we were happy with everything.
We look forward to the arrival of our new furniture, confident in the level of service we received today. Big thanks to Zara
12 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Roy and Ryan were great
Roy and Ryan were great. Didn't feel pressured. Offered good advice when struggling which sofa to choose.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We had a fantastic experience buying…
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good experience
Our experience in store was really good the assistant was very knowledgeable and answered all our questions. She had a lovely personality and made the whole sale easy. I would definitely recommend DFS Kinnaird to my friends and family.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Sandra,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Overall excellent service.
Overall excellent service.
Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pressure sales talk, perfect balance of professionalism and friendliness. Very quick and easy transaction.
3 juni 2026
Svar från DFS Furniture - Edinburgh
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear George helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Ryan
Ryan, the salesman who helped us, managed to get everything sorted quickly and explained everything thoroughly and was a good laugh and good experience
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ryan.
Kind Regards,
Jordan
DFS Customer Support
Everything went well
Everything went well
Riddhi was very helpful and made us very welcome.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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