First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... Se mer
Företaget har svarat
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... Se mer
Företaget har svarat
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
A1, Milton Link, EH15 3QH, Edinburgh, Storbritannien
- 0333 999 9793
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had a fantastic experience buying…
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good experience
Our experience in store was really good the assistant was very knowledgeable and answered all our questions. She had a lovely personality and made the whole sale easy. I would definitely recommend DFS Kinnaird to my friends and family.
11 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Sandra,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Overall excellent service.
Overall excellent service.
Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pressure sales talk, perfect balance of professionalism and friendliness. Very quick and easy transaction.
3 juni 2026
Svar från DFS Furniture - Edinburgh
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear George helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Ryan
Ryan, the salesman who helped us, managed to get everything sorted quickly and explained everything thoroughly and was a good laugh and good experience
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ryan.
Kind Regards,
Jordan
DFS Customer Support
Everything went well
Everything went well
Riddhi was very helpful and made us very welcome.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
We were greeted by George on arrival at…
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a purchase. A great ambassador for the company. I hope he gets the recognition he deserves.
9 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The whole shopping experience was very relaxed
The whole shopping experience was very relaxed with no sales pressure whatsoever. Zara and latterly Euan were both very helpful in guiding us to our purchase of a couple of Sofas.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Welcoming reception
Welcoming reception. Friendly advice and information. Enjoyed our visit.
9 augusti 2026
Svar från DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, patient and helpful assistants. Wide choice and well set out store.
9 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Joyce,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Ryan was very helpful
9 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent Service
Riddhi at Edinburgh store really went above and beyond! She patiently walked me through all the options, explaining the differences between fabrics and frames in a way that made total sense. I felt so supported and informed throughout the whole process, and I left feeling really confident about my purchase, and I'm so grateful for her expertise and excellent customer service. It made a potentially overwhelming experience really enjoyable.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good Customer Service
We were unsure from the website about how the dimensions of the Plush sofa and footstool combination would work for us, but the salesperson, Ryan, very helpfully made sure we were ordering the right things. The customer service was excellent throughout our experience ordering from DFS, with Ryan being sure to confirm every part of our order with us and clearly explaining everything. I would recommend ordering in store because the staff are so helpful.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent help by Ryan
Excellent help by Ryan. Very helpful and informative. He couldn’t have done any more to help.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ewan Tha salesman was extremely…
Ewan Tha salesman was extremely pleasant and helpful, great choice of suites
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing staff
The staff that helped me today were excellent. Very knowledgeable about the products, professional and informative and friendly. They really helped put me at ease and make it a great experience.
The shop itself is well laid out, plenty to see and try but with good space to move around.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I would definitely recommend Ryan he is…
I would definitely recommend Ryan he is great at his job, answered all my questions with confidence.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Lisa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was greeted by a nice staff member… Zara
Was greeted by a nice staff member named Zara she explained the layout off the shop and didn't try to force anything on to us. Asked what we were looking for and explained were to look.
8 augusti 2026
Svar från DFS Furniture - Edinburgh
Hello Colin,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Edinburgh
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.