DFS Furniture - Eastbourne Omdömen 

This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us!

The team are super friendly , knowledgeable and provide a very personable service. They introduce themselves and allow you the time and space to browse , as opposed to other business that may follow/pressure you, this is greatly appreciated!

Would definitely recommend Eastbourne DFS.

A lot of choice and very helpful staff I had Emma helping me and she explained everything that I needed t know

The member of staff was very helpful & extremely pleasant. Very good Customer Service.

We saw Emma at the Eastbourne branch. We told her what we were looking for and Emma came up with the solution. Thank you so much Emma for all your help

The knowledge and friendliness of the staff. Also giving us clear explanations and time to think. The coffee offer was a nice touch. The variety of choice was good.

We were helped by very friendly, knowledgeable sales staff who talked us through our options thoroughly. We’re very happy with our choice of sofas, and we’re delighted with the service we received.

Staff don't hassle you, but when it comes to buying they're very helpful and informative.
Jason sat with us and went through the whole process and gave us all the information we needed.

I paid £800 deposit on monday 10th and was told on that finance failed so would het a call on Wednesday to sort out the refund which didnt get a phone call and then a week later still waiting and got to wait for it to process then 3-5 working days from then to get my mo ey back absolutely disgusting from disgusting

Excellent service and good selection of sofas available

She was great, well informed and very professional

James was great. Really attentive, friendly and easy to talk with regarding our order. James was informative, helpful, knowledgeable and caring.
Thanks James!

Very helpful showing us different options like removable arms for ease of delivery. We were not followed around but could try everything at our own pace which was appreciated as we never felt pressurised even though it took some time to decide! Exceptionally nice staff. Upon ordering everything was explained very well and even checked by another staff member for clarity. Would recommend.
Update to this - since writing this glowing report, an issue has come to light about our order which we only realised after doing online research on DFS website. We rang customer service number since you cannot ring any store direct and they said they would get the manager of store to call us. Over two hours passed, no call so we rang again only to be told it takes 3 days for a store to call you. Really??!! This is NOT customer service hence marked down

Advised all we needed to know about our sofa purchase. Staff frendly and helpful.

The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that all the staff at this store are great. The whole purchase felt smooth and professional. Would highly recommended.

Tracy was very helpful at the Eastbourne store. She told us the facts and figures, didn’t pressure us, let us decide for ourselves before giving us further details.
She was very friendly and asked about us to make us feel at ease

Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance, which really helped. We found James really helpful and he talked us through the purchase and finance options and we finalised the deal. All staff were friendly and patient.

The lady that helped us (sorry, I have forgotten her name) was incredibly friendly and knowledgable and I didnt feel like she was in any way pushy. We walked away very happy and excited to get our new sofas

Sales staff are friendly, helpful and not pushy to get a sale.
Matt, who looked after us explained everything very well