No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Michelle was outstanding. Very knowledge, kind, patient and communication was excellent. She made the whole experience of purchasing a suite very easy. She answered all my queries and questions in a p... Se mer
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Went into Droitwich store today to purchase a new sofa for my son/daughter in law. The lady paisley was extremely helpful and knowledgeable. She put us at ease and the purchase was very fast and str... Se mer
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I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, Storbritannien
- 0333 999 9742
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very informative and friendly staff..
Very informative and friendly staff..
Do think the delivery cost is extortionate.
28 juni 2026
Svar från DFS Furniture - Droitwich
Hello Jackie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The sales lady was very knowledgeable…
The sales lady was very knowledgeable and covered everything that we needed to know
27 juni 2026
Svar från DFS Furniture - Droitwich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, the staff were really helpful and very friendly. A really good experience all round
27 juni 2026
Svar från DFS Furniture - Droitwich
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Droitwich
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
No pressure from sales people, but plenty of knowledge.
Nice to be able to walk into a showroom like DFS and not be hounded by salespeople, but they were immediately available once we needed them to offer friendly and knowledgeable help and advice. All went very smoothly indeed, looking forward to our new sofas arriving!
27 juni 2026
Svar från DFS Furniture - Droitwich
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent end to end service!
We enjoyed a pressure free browse round the excellent Droitwich store and when we finally were ready to talk to someone about our preferred sofa we were helped by the lovely Michelle who was very knowledgeable about the product and was able to recommend some very useful options.
We explained that we were 95% sure of our choice and that we needed to go away and just measure up one more time. Michelle was fine with that and didn't make any attempt to pressure us into a quick sale.
We returned today and met the equally good Lee. We picked up with him where we left off with Michelle. Despite the soaring temperatures he guided us through the sales process with good humour, pointing out options which were clearly beneficial to us.
Overall excellent product excellent staff and very reasonably priced!
26 juni 2026
Svar från DFS Furniture - Droitwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Michelle and Lee met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Welcoming and helpful.
The welcome into the store was friendly, relaxed and not pressured. Staff enquired about what we were looking for, a quick chat to explain their options and then left us to browse.
Once we had decided on some options, staff again, with no pressure, offered pros and cons for our options, listened to our thoughts and made suggestions.
We walked out with a quote in an email for us to measure up and decide at home.
Fantastic customer service, friendly staff.
15 juni 2026
Svar från DFS Furniture - Droitwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
My experience
A young man called Lee dealt with me. He was very polite and helpful. Lee explained everything to me about the goods I wanted . I would definitely go back if I needed anything in the future.
22 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Jacqueline
Jacqueline was very polite , professional, knowledgeable, she answered all our questions , we felt at ease on purchasing our new furniture , a pleasant experience thank you Jacqueline
21 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
A very helpful assistant (Amanda Jayne)…
A very helpful assistant (Amanda Jayne) who helped us in every way from selecting and purchasing,the sofa with full explanations to all questions asked.
Very pleased 👍
21 juni 2026
Svar från DFS Furniture - Droitwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
We have received an excellent service…
We have received an excellent service from Jaz at Droitwich store today. He was very knowledgable about the products and so helpful. Ordering was easy. Can’t wait for our new sofas to arrive!
21 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Droitwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant member of staff
Very pleasant member of staff , explained everything well
20 juni 2026
Svar från DFS Furniture - Droitwich
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Droitwich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
It was all so easy walked in the store…
It was all so easy walked in the store had a look round decided what we wanted, spoke to a member of staff he came and sat down with us and did our order.
19 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Droitwich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff at DFS droitwich was polite…
The staff at DFS droitwich was polite and personable.Asked us what we were looking for and gave us all the possible options and layouts.
He let us choose at our own pace and explained everything as he went along.
Would recommend DFS to family and friends with our experience.
16 juni 2026
Svar från DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Quality service and great knowledge and ideas
Quality customer service, and also a lovely sofa on the way. The lady that dealt
with us was spot on explained everything we needed to know and also gave good advice and good thoughts to help us choose , Thank You😊
15 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Haven't been to the store for a few…
Haven't been to the store for a few years...when we walked in what a change to the store.(Droitwich )
Didn't get hassled as soon as we walked in.
A nice gentlemen came to ask us if we were ok.
The range of sofas ect were right up to date.
We purchased two sofas tried them first of course,Our visit to the store was good will tell all our friends.
15 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I don’t know this man’s name
I don’t know this man’s name . He was perfect. Dint bother us, just let us browse and enjoy the game experience of looking and finding what we wanted.
14 juni 2026
Svar från DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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