Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... Se mer
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The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Se mer
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Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Storbritannien
- 0333 999 9838
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The customer care is par excellent
22 januari 2026
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Your sales rep James was very helpful…
Your sales rep James was very helpful throughout the process.
25 januari 2026
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service in store and wide…
Excellent service in store and wide range to choose from
25 januari 2026
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Repeat customer 👌
I have bought my last 3 suites from DFS and I've always enjoyed the experience in store. The staff are so friendly and remember us too. I always find what I'm looking for and love the payment plans. When I've had to contact support for a repair the man was out within the week. Good aftercare. Will continue to shop and highly recommend DFS
18 januari 2026
Svar från DFS Furniture - Derry Londonderry
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Scottish saleswoman
Scottish woman (sorry can’t remember your name) who sold me sofa bed was great. Knows her stuff. Kind and patient. Whatever you’re paying her, pay her more.
24 januari 2026
Svar från DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar från DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience. Staff fantastic
Friendly approachable staff. The knowledge of the products. Great experience could have sat chatting all day. No pressure to buy. Overall fantastic 👌
18 januari 2026
Svar från DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Derry Londonderry
Good morning,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Love our new Sofa
Love our new Sofa.
Everything was explained about warranty and delivery times. Got it on the sale too
17 januari 2026
Svar från DFS Furniture - Derry Londonderry
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was very helpful and…
Gary was very helpful and knowledgeable, was not pushy and answered all our questions.
14 januari 2026
Svar från DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales rep Eimear
The sales rep Eimear. She was patient, knowledgeable and pleasant.
It was a pleasure dealing with her.
Very happy with the experience and our purchase.
14 januari 2026
Svar från DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was patient, knowledgeable, and pleasant. We're glad you're happy with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience; we are so glad our staff were helpful and knowledgeable for you.
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful and took…
Staff member was very helpful and took his time with us.
8 januari 2026
Svar från DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that our staff member was helpful!
Kind Regards,
Vanessa
DFS Customer Support
Had to go looking for a salesperson…
Had to go looking for a salesperson lots of hidden costs
7 januari 2026
Svar från DFS Furniture - Derry Londonderry
Good Morning Sean,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recently purchased a fabulous suite of…
Recently purchased a fabulous suite of furniture. I was so impressed with the staff who made the purchase so professional and friendly! highly recommended
30 december 2025
Svar från DFS Furniture - Derry Londonderry
Good morning Maeve,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
I dealt with Elaine in store and she was so helpful and demonstrated how to care for the leather sofa that I had purchased. She is a great asset to the store as I left a very satisfied customer feeling happy and confident with my choice
6 januari 2026
Svar från DFS Furniture - Derry Londonderry
We appreciate you sharing this amazing review. We're so glad to hear that our colleague was helpful and that you feel happy with your purchase. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
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