I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... Se mer
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Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options
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Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Storbritannien
- 0333 999 9818
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly staff helped me with the…
Friendly staff helped me with the choice of sofas and the combinatipn I wanted for the sofas i chose.
9 juni 2026
Svar från DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Svar från DFS Furniture - Derby
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Customer Service in the shop
Customer Service in the shop. Wayne was particularly helpful and thorough in detailing the product being purchased and it's up-keep once delivered. He was patient when i asked questions and seemed to want to fully inform customer of details. Process was easy and didn't feel pressured as some sales people can be a little full on.
15 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
It was so nice from start to finish
It was so nice from start to finish. We just went in to look around and ended up shopping 😭😂🤷🏼 It was a fantastic and very helpful service so definitely will go back but first I need to save up again😂😂🤷🏼
14 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Derby
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nicola was very helpful and very polite…
Nicola was very helpful and very polite
She made us comfortable and relaxed
We’ve used DFS before and also as our family as we’ve always had great service from your store would recommend any one to go there.
Thanking you very much
Mr Keith Carr
14 juni 2026
Svar från DFS Furniture - Derby
Hello Keith,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind regards,
Lia
DFS Customer Support
Very good service and was extremely…
Very good service and was extremely helpful & friendly.
13 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Competent
Competent, friendly and knowledgeable staff member Amy, the sofa was exactly what we were looking for.
13 juni 2026
Svar från DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly, Helpful sales assistants
Friendly, helpful sales assistants especially Tassina and Nicky
13 juni 2026
Svar från DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Extremely helpful, knowlegeable,, made us feel at ease, helped pick a suite to meet our needs and budget
13 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service & knowledgeable staff,
Great service & knowledgeable staff,
Everything explained.
12 juni 2026
Svar från DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Incredible staff
Amy was brilliant with helping us pick out a sofa. The whole experience from start to finish was easy, efficient and very pleasant.
12 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Quick service and respondibe
11 juni 2026
Svar från DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was so helpful…
The lady that served us was so helpful I was allowed to take a swatch colour that made it so much easier to match up
11 juni 2026
Svar från DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
A really positive experience
A really positive experience at the Derby store, Wayne was really knowledgeable and helpful. Hopefully the sofa is as good as the service when it is delivered.
10 juni 2026
Svar från DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful service
Very friendly and helpful service. All options for the selected furniture were clearly explained. We did not feel under any pressure.
9 juni 2026
Svar från DFS Furniture - Derby
Hello Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
When we came in the store today 9/06/26…
When we came in the store today 9/06/26 we was greeted by a very helpful lady , we did know what we wanted , all through the sale both myself and husband felt relaxed , we was offered refreshments and we was explained everything before purchasing our dream settee and snuggle chair thank you .
9 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Super helpful
They kept in contact and made sure I was happy with everything. They kept me in the loop with the process, really helpful and made the process less stressful!
1 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar från DFS Furniture - Derby
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy and hassle free.
Very friendly and chatty.
7 juni 2026
Svar från DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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