Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... Se mer
Företaget har svarat
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... Se mer
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, Storbritannien
- 0333 999 9763
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service & very honest
Great service & very honest, gave great advice, it was a breeze to purchase our furniture
12 juli 2026
Svar från DFS Furniture - Colchester
Hello Graham,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Mags was most helpful and informative.
14 juli 2026
Svar från DFS Furniture - Colchester
Hello Debbie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Mabs was excellent
Mabs was excellent, very easy process purchasing our new sofa and made the experience very seamless.
13 juli 2026
Svar från DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
A wonderful sofa
We ordered our sofa just after Christmas and the staff at DFS Colchester were so friendly and helpful. Our sofa arrived exactly as planned and, 6 months on, we are so happy with our purchase, it has exceeded our expectations.
27 december 2025
Svar från DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience
Great experience,
Relaxed atmosphere, Very helpful professional staff with good product knowledge
Thank you very much DFS Colchester
10 juli 2026
Svar från DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent customer service without the pressure
I popped into my local DFS after viewing the website and struggling to decide on the style of sofa I wanted. I was only intending to browse, but ended up finding the perfect sofa & armchair. Chris was extremely helpful throughout the process, answering all of our questions and clearly explaining the available options. He was friendly, knowledgeable, and not at all pushy, which made the experience relaxed and enjoyable. Excellent customer service and a great shopping experience. Highly recommended!
9 juli 2026
Svar från DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Chris. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Absolutely Lovely man who dealt with us…
Absolutely Lovely man who dealt with us enjoyed having a look around for future purchases whilst dad picked his armchair that matched the sofas he brought a couple of months ago
9 juli 2026
Svar från DFS Furniture - Colchester
Hello Lenny,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Kev was amazing
Kev was amazing, put no pressure on to us, was really easy and quick and made the whole process really easy. Helped us choose different options for our sofa and couldn’t be happier
7 juli 2026
Svar från DFS Furniture - Colchester
Hello Sophie,
We are really grateful for your kind words and for sharing your experience in our store with Kev. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Chris and Kevin
I've spoken to lots of sales staff and looked in different shops. We decided to buy at your Colchester branch because Chris was fantastic and so was Kevin. Chris was so helpful and as i had to change the sofa etc which he emailed to me I had to speak to Kevin to order in time for the Summer Sale. I hope they both get some commission.
7 juli 2026
Svar från DFS Furniture - Colchester
Hello Miss Adams,
We're really grateful you shared this amazing 5* review. We are glad to hear that Chris & Kevin helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Singh listened to my ideas and provided…
Singh listened to my ideas and provided suggestions for the type of sofa unit I was interested in. He was very helpful.
6 juli 2026
Svar från DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
No pressure and nothing was pushy and…
No pressure and nothing was pushy and professional ,articulated everything, it was a very informative sales presentation by Elaine.
6 juli 2026
Svar från DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Bought a brilliant recliner chair from…
Bought a brilliant recliner chair from Colchester branch. Brilliant service and excellent delivery. I was kept up to date of when delivery would be. Both delivery guys were excellent.
27 juni 2026
Svar från DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Just a very simple visit
4 juli 2026
Svar från DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Brillant!
Great service and help! Didn't feel pressured at all and was super helpful in finding us the best things for the right price for us and our budget :)
4 juli 2026
Svar från DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Colchester
Hello Glen,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The man who sold us our new sofa was a…
The man who sold us our new sofa was a lovely man who was full of good information and answered all my silly questions
3 juli 2026
Svar från DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience.
Great experience.
The salesman was very helpful and professional. Very clear on the product and the cost. Could not wish for a better salesman. Looking forward to seeing the sofa we ordered.
3 juli 2026
Svar från DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The service we got was excellent
The service we got was excellent, Chris was a great help without ever being too pushy and allowing us as much time as we needed.
2 juli 2026
Svar från DFS Furniture - Colchester
Hello Roland,
Thanks for your lovely feedback, we’re glad to hear Chris met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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