DFS Furniture - Chelmsford Omdömen 

Saw a sofa we liked online and decided to see it in person to make sure it was the right one for us. Alex was very polite and cheerful and spoke to us about the sofa and we decided to go ahead, Alex was very professional and thorough with regards to the delivery, extra care etc.

Sarah was very professional and helpful.
Full of information on our purchase.
Not pushy a pleasure to do business with.
Thank you Sarah.

Very polite , always available to help.

We were not hassled and took time to choose our next seating. Very pleased on all counts. Extra thanks to Abby for help with invoicing.

Was good management, respect the standards about quality service to customers, professional skills etc

Staff very helpful 5 stars

not pressurised by staff members. Free to walk around store and look for ourselves before we made contact with staff member .
Member of staff very polite

Knowledgeable salesman
Very efficient

Alex was brilliant.. had all the answers for what we wanted to know. Smooth purchasing experience. Thumbs up

After visiting DfS a week previously we went back, knew who we needed to talk to- Stephen. He remembered us, we knew exactly what sofas we wanted. From start to finish less than an hour. Stephen was very thorough, explaining delivery & process. Very pleasant experience. Thankyou!

We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.

What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.

Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.

He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.

Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!

Dan and Dom

We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters

Steve who assisted us when we decided on a sofa was very helpful and friendly

Excellent service.
Very knowledgeable and friendly sales person (Riley).
Quick and easy to purchase new sofabed and armchair.
Would recommend to friends and family.

The member of staff that I placed my order with was quick, efficient and helpful, they explained everything clearly as well.

Worst experience in the store with the agent we was just ready to buy rhe sofa and he confused us with prices and promotions so at the end of 2 hours qe walked away without sofa and angry and disappointed (( not professional at well deom this point

Great experience so far, just awaiting delivery now. Friendly team in store.

The staff were very knowledgeable and engaging, offering insight and suggestions based on our criteria.

Great service Stephen was extremely helpful and knowledgeable

Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges