Fantastic service from Sian at the Cannock store! We visited DFS today and were almost dreading entering the store due to the usual pressure selling of most furniture retailers. Our experience i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the ri... Se mer
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Natalie was super friendly and informative without being pushy in any way with additionals. She explained everything thoroughly and in great time and was very patient and kind towards our 4 year old s... Se mer
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The lady who assisted us was amazing, so friendly, approachable and very knowledgeable. The assistant was Julie at Cannock. Made us feel very relaxed, not judge for wanting the sofa on finance.... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Watling Street, WS11 1SP, Cannock, Storbritannien
- 0333 999 9746
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sofa purchase
Was allowed to browse freely and no pressure to purchase, however, staff were available for assistance if and when required
Easy to order furniture once decided
Plenty of choice and options
30 juni 2026
Svar från DFS Furniture - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards
Vanessa
DFS Customer Support
the fact that the salesperson doesn’t…the best buying experience
the fact that the salesperson doesn’t get in your face introduces himself or herself then say feel free have a look any problems or need help don’t b afraid to ask then I’m on my way looking trying out the sofas best policy no pushy salespeople a credit to DFS
22 juni 2026
Svar från DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Highly recommend Cannock store and Sian
We went into your store at J9 as we knew exactly what we wanted but had a couple of questions however we were ignored so went to your Cannock store and saw Sian. What a difference she was super friendly and really knowledgeable, answered our questions over a coffee and popped the order through. This is the 2nd time we’ve used DFS Cannock and always had great service.
29 juni 2026
Svar från DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Were left alone to browse but knew…
Were left alone to browse but knew staff were on hand
22 juni 2026
Svar från DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
When you enter the showroom,the staff…
When you enter the showroom,the staff let you at ease by simply leaving you alone to browse around,and if you need help just ask,so simple👍,Tracy was very helpful with our purchase from the showroom 5 stars👍👍👍
28 juni 2026
Svar från DFS Furniture - Cannock
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tracy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
This was our first time buying a sofa
This was our first time buying a sofa, and Ian at DFS Cannock made the whole experience easy and stress free. He took the time to talk us through all our options, explained everything clearly, and answered all of our questions without ever making us feel pressured. Ian was friendly and knowledgeable, and incredibly patient.
28 juni 2026
Svar från DFS Furniture - Cannock
Hello Rebecca,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent choice.
Excellent choice, very competitive prices and friendly, knowledgeable staff! We always buy our suits from DFS.
27 juni 2026
Svar från DFS Furniture - Cannock
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We were impressed at the support given…
We were impressed at the support given and never felt under pressure.
21 juni 2026
Svar från DFS Furniture - Cannock
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Cannock
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Had a great experience at DFS Cannock…
Had a great experience at DFS Cannock thanks to Ian. We were looking at buying a new sofa and Ian was really helpful from start to finish. He was friendly, easy to talk to, and took the time to go through the different options with us without any pressure to buy.
He answered all our questions, gave us some useful advice, and made the whole process straightforward and enjoyable. It’s not often you get such genuine customer service these days, so it really stood out.
We’re really pleased with our sofa choice and appreciate all of Ian’s help. Thanks again, Ian – top service!
21 juni 2026
Svar från DFS Furniture - Cannock
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar från DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS experience
Friendly, knowledgeable staff and no hard sell. Allowed to browse freely but attentive when help was required.
20 juni 2026
Svar från DFS Furniture - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Good Service
The experience has been good from start to finish. No pressure selling, giving plenty of time for us to make our minds up.
Delivery was smooth with the tracking system. My only criticism is that you cannot sit watching your phone at the tracker all day and we did not receive the phone call 30 minutes before delivery so we weren't 100% prepared when they arrived. Hence 4 stars instead of 5.
11 juni 2026
Svar från DFS Furniture - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Cannock
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Today we visited our Cannock DFS store
Today we visited our Cannock DFS store, picked out our suite we liked and was helped by a really pleasant member of staff called Julie. So pleasant and extremely professional thank you.
17 juni 2026
Svar från DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Honest non-pressurised salesman who…
Honest non-pressurised salesman who paid great attention to my requests.
15 juni 2026
Svar från DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Stress free experience
Sian was lovely, no pressure in buying, she gave us different options and the whole experience was stress free.
And we chose just what we wanted. Would recommend.
16 juni 2026
Svar från DFS Furniture - Cannock
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Updating my review
I am updating my review.
Previously I felt Disappointed as I bought a sofa on 7th of June with 7 days express delivery. Only 9 days later after started ringing them I managed to get delivery date, which is another week of wait.
Sofa was delivered on 22nd of June. Which is late from express delivery timing. But delivery guys was very professional, done the job quickly, very happy with their service. Also the phone call from customer service surprised nicely, thank you .
7 juni 2026
Svar från DFS Furniture - Cannock
Good Afternoon Viktorjia,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and as we use a third party delivery company we have no control on the available dates for delivery and this could depend on location and the route they are taking. I am happy to see your furniture has been booked in for delivery for Monday 22nd June.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff were really helpful and friendly
Staff were really helpful and friendly. Also left us alone to browse.
13 juni 2026
Svar från DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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