Quality work. Exceptional customer service. I have a large wrist and was in between sizes. Customer service was quick to respond and made return easy. No waiting on hold for someone to answer. Qu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had such a great experience with Delugs this weekend. I realized I’d ordered a duplicate strap and emailed support to fix it. They got back to me in under 30 minutes, helped me swap the strap, sugge... Se mer
First time visit Delug at Raffles Hotel. Shawn approached and find out what I need. He’s helpful and professional. As the strap I prefer do not have in the length suitable for me, he propose an o... Se mer
Great product selection, esp for someone with smaller wrists like me. I have bought many straps from Delugs. If they offered a frequent buyer discount scheme I would rate them 5 stars. In spite of... Se mer
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing quality straps
Amazing quality straps, I was hesitant at first because of the price compared to other brands but the quality difference is black and white.
They fit your wrist perfectly straight out of the packet not like other brands that require breaking in. Do yourself a favour and pick some up.
Fantastic
My first experience with Delugs began last year when I stumbled upon their store at Raffles Hotel. Since then, I have bought multiple straps from them mainly due to the reasonable price, high quality products and fantastic service from the staff.
I have at least 7-8 delugs straps in my…
I have at least 7-8 delugs straps in my collection and they always hit the mark. What more can I say when I continue to buy again and again and again. Quality is good, service is good and selection is maybe the best around. Buy with confidence!
Delugs Fan
I really love Delugs products and the overall service. From my very first order, I fell in love with the quality of the straps they sell. I’ve purchased many straps over the past year, and I can confidently say that Delugs is the best—seriously. 👌
On top of that, the strap prices feel very reasonable, shipping is fast, and the packaging is excellent. I also want to mention that their customer service is genuinely helpful if you run into any issues with your order.
Thanks a lot!
Never an issue
Never an issue. Shipping was decent from overseas, but adding the US depot made it nice and fast. The leaf spring deployants are very nice; one could wish for some adjustability with them, and you could, I think, get a Fitwell...but that's also getting fairly pricey. The straps have been fine; I'm getting particularly fond of the Delcro straps...just put a desert camo Delcro on my Sinn 556 yellow dial. Looks great.
great online service specialist
Ordered their signature alligator strap…
Ordered their signature alligator strap with 10 percent discount. The next day they claim
It’s out of stock. It’s still available for order on their website ? I’m thinking they didn’t want to sell it to me with the discount.
Great straps
The quality and variety of their straps is great. I use Delugs straps over the OEM straps on several of my watches.
CTS strap
I had already purchased their CTS adjustable clasp and needed help on just purchasing a strap and they were fast in helping me choose a strap that would fit a 22 mm lug with an 18mm clasp. They offered several options and I chose one that fit my needs. They sent an invoice with no shipping costs. I love their products, now I love their service. Thanks Delugs. You guys are great.
Nice products!
Nice products - I bought a couple of the alcantara straps, which are difficult to find from other strap companies. Shipping was superfast, I got the straps within 2 days. I also had to return some straps due to a fit issue, and the process was seamless.
Great products and even better service
Great products and even better service. They are a pleasure to do business with!
Color way off and customer service not helpful
I made a purchase for my 1675 based on all the glowing reviews, but the final product's color was nowhere near the advertised photo. Customer service was not willing to assist in resolving the matter, stating that it was a result of lighting in their photo. OK, I understand lighting may impact color slightly, i.e., maybe one shade difference, but this was way off. I shared with them a photo that showed the brown was many shades darker than captured on their site. This strap won't ever leave my desk drawer now as even the quality of the leather is subpar, on par with cardboard.
My Experience with Delugs
I’ve been a customer of Delugs since their early days at the old store, and over time I’ve built quite a collection of their straps.
The quality has always been impressive—durable, well-crafted, and thoughtfully designed. What truly stands out, however, is the level of service. The team is consistently friendly, professional, and attentive, always ready to assist with genuine care.
I was especially appreciative when they remade one of my straps free of charge after the leather issue I experienced. That level of after-sales support really reflects their commitment to customers.
Every visit to the shop has been an enjoyable experience, and I’ve confidently recommended them to many friends and family. I look forward to continuing my journey with them and adding more straps to my collection.
Fabulous online experience and…
Fabulous online experience and subsequent follow up via WhatsApp. Very cool
Polite customer service
Polite customer service, good quality products.
Rapid response time
Rapid response time. Straightforward, provided a solution.
Have bought several straps from DeLugs…
Have bought several straps from DeLugs including 2 Bespoke straps that I configured with the help of Cliff. Service Is always friendly , professional and fast
Responsive and great service
Responsive and great service. Have had to do refunds and order changes and the service has been excellent. Highly recommended
Delugs is the real deal
Delugs is the real deal! I was hesitant when I first discovered this company and decided to order from them as they are located in another country overseas. I am so glad that I placed an order. I can honestly say that after probably dozens of orders at this point that Delugs makes fantastic,high quality watch straps and their communication and customer service is top notch! I have never had any issues with any of my orders. Great company to do business with.
great product and great customer service
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