Dealerloyaltyprotection Omdömen 

I had some inquiries about my warranty coverage, and upon calling in Agustin was extremely helpful and polite through guiding me in understanding the proper procedures of the claims process. He was great! Love him!

Working with Talia made the experience so smooth. She was so friendly and willing to help me.

Wonderful experience! Staff is great but Talía especially went out of her way to help me in every way she possibly could!

Talia was great!! She made the process off assisting me with my gap claim so easy and stress free.

I had a great experience with Katia helping me out in every step of the process. She knows how to communicate and knowledgeable. I would definitely recommend her to solve an issue. Thanks again!!

Good experience, and amazing customer service.

Talia was amazing with her customer service and support. She was so helpful in answering all of my questions and making me feel more at ease.

Talia from the accounting department was extremely thorough, helpful and kind.

Great customer service! Talia answered all my questions and was very helpful! Her knowledge and helpful personality made the experience a breeze.

Staff is great they are very helpful they helped me with all my issues and got everything resolved with no issues

I had this protection when I refinanced my vehicle with Regional Acceptance. After my total loss, I had an unimaginable experience trying to get anyone to help me. They refused to open the gap claim until my insurance released the check to pay their portion of the claim. Upon sending all the documents requested, they requested several more. Then, dealer Loyalty took almost the entire alotted time reviewing my claim. They ended up only paying 1600$ out of 10k. They did not give me credit for the 3 months I'd been paying on my vehicle since the accident. They had said my insurance undervalued my car by about 5k, and would not pay for that amount, which is a huge part of why people buy gap insurance to begin with, and other deductions.. until they only paid 1600$. This was a complete rip off. I'm still paying on my totaled vehicle, so I can't
buy another car.. please, do your research and don't waste your money!

Total scam. The company will make it almost impossible to cover a claim and will make the process incredibly painful along the way. I even spoke to the CEO, who was incredibly rude and unhelpful. He even threatened legal action if I was to write a bad review online. Avoid this company at all costs. I just spoke to the owner of the dealership that I purchased my warranty from and he was furious. Hopefully more dealerships will catch on and no longer work with this company.

If you want the best customer service Clarrissa is the one! Very helpful and understanding also empathetic. She turned my frown upside down!

Thank you to clarrissa for all your help I appreciate the detailed helpful guidance you have provided!

Detailed and friendly

worst aftermarket protection plan. i work with many over the past at my business. i emailed them what they wanted ,custumer got in contact with them told them to pay the bill and they would pay it back then sent a denial claim.

Clarrissa made this process easy and digestible for me. She is an asset to your team. Keep up the great work

I recently experienced significant challenges with Empire Auto Protect and their claim provider, Dealer Loyalty Protection, pertaining to a warranty claim for my Porsche. Despite Dealer Loyalty Protection asserting that my claim has been resolved with a refund ON BBB NOT TRUE !!

My attempts to reach them have been futile, as the contact number provided on the BBB does not connect, suggesting a possible block on my calls. This situation, coupled with false information on the resolution of my claim, raises concerns about the legitimacy of both companies.

Potential buyers should exercise caution when dealing with Empire Auto Protect and Dealer Loyalty Protection, as my experience suggests a lack of transparency, unresponsiveness, and potential fraudulent practices. I encourage others to thoroughly research and consider alternative options for warranty services to avoid similar pitfalls.

Big shout out to Clarrissa , I was very frantic and couldn’t figure out how to proceed . I got in contact with clarrissa and she walked me through so easily . Thank you so much

Purchased GAP with them on my refinance. Vehicle was hit by a red light runner going on month 2 no gap payment.
Now these people are trying to pay 700 and some odd dollars for a GAP that is at over 1200. My policy cost 695.. I was told I missed my November payment on my car, I did not and have proof, my January 23 payment i took an extension on for hardship for that month they see that as a missed payment.
They dragged their feet saying my insurance hadn't gotten back to them with documentation, I called my insurance spoke to them for 10 mins and hafld every bit of info they needed.
They don't want to pay a damn thing.
They will low ball you with whatever they can.