My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to... Se mer
Företaget har svarat
Would give negative stars. They open every morning determined NOT to pay on their trash warranty plans. How much proof and expertise do they need over and above a dealer-specific failure video. How i... Se mer
STEER CLEAR OF THIS WARRANTY COMPANY!!!! They will not cover the full price of your repair if you go to a dealership for original equipment repair they will claim they are over charging!!!! My trans... Se mer
Företagsinformation
Skrivet av företaget
Dealer Loyalty Protection (DLP) is a trusted provider of vehicle service contracts, total loss protection programs, and third-party claims administration services. We partner with dealerships and customers nationwide to deliver dependable protection products, professional claims handling, and responsive customer support. At Dealer Loyalty Protection, we understand that unexpected vehicle repairs and total loss events can create significant financial challenges. Our experienced team is committed to administering claims fairly, accurately, and efficiently while maintaining clear communication throughout the process. Every claim is reviewed according to the terms of the contract and handled with professionalism, consistency, and integrity. As both a claims administrator and total loss administrator, we work closely with customers, dealerships, repair facilities, and lenders to help facilitate a smooth and efficient claims experience. Whether assisting with a covered repair, processing a total loss benefit, or answering questions about coverage, our goal is to provide prompt service and practical solutions that help customers navigate difficult situations. Built on a foundation of integrity, accountability, and reliability, Dealer Loyalty Protection is dedicated to delivering quality protection products and exceptional service to every customer and dealer partner we serve. Dealer Loyalty Protection, Covering You to the Next Level.
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Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 34 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company is terrible
This company is terrible. I am being denied a legitimate claim, and none of my emails are being replied to when I submitted the documentation in their policy that show I am correct. I finally called to discuss and Ralph Bueno hung up on me. What a ridiculous way to be treated over a policy that I paid for!!!!!
Shawn Ozenga from management is so…
Shawn Ozenga from management is so unprofessional does not let customers speak and hangs up the phone without listening to the whole story and side of customer. Please be careful with this company very untrustworthy and rude. I will never do business with them again SCAM !!!
Hello is there a class action suit that…
Hello is there a class action suit that I can be apart of please. This company took my money for Gap, applied all my warranties to my balance of my car and said in the negative
WARNING - STAY AWAY
I'm a repair facility and let me WARN you this company is AWFUL/Impossible to work with. I submit everything the day the customer arrives. It's been over a week and no response, except when I ask for an update they ask to send it all in again. THREE TIMES. And asked for copy of contract like they don't have it or know what it covers?? I feel really bad for the customer.
Great Customer Service
I usually have bad experiences with customer service, but I just resolved my gap claim check issue super efficiently. I worked with a girl named Talia, and she was such a pleasure to work with in what could’ve been a frustrating situation! I had a wonderful experience with her. Very professional!
Wonderful service
Wonderful service, first time speaking to such a magnificent costumer service where I don't have to argue and I'm actually being treated with manners and respect! Thank you so much Saymon it was wonderful being attended by you!
Impossible to get a claim paid.
Happy to take your money but make it impossible to do a claim. They ask for documents after documents (which are pretty obscure) even though they have EVERYTHING from my insurance company AND the lender. Beyond frustrating and making my life miserable. I suspect the positive reviews are from employees since this company is horrible. Do not waste your money on this scam.
I had made a claim and was more than…
I had made a claim and was more than happy with the costumer service provided.
Had a great experience here
Had a great experience here. Talia helped us out and she was beyond courteous and professional!
Thank god for Talia
Thank god for Talia! When it comes to dealing with cars it can get very stressful. Talia has an amazing customer service vocie that is calming and reassuring. She is such a sweetheart.
Amazing experience
I had an amazing experience, it’s a very good policy in addition to the fact that the advisors are very friendly and helpful, I would definitely buy it again… So happy with it
La comunicación con Katia fue muy…
La comunicación con Katia fue muy buena, entendí con claridad todo el proceso y no me tomo mucho tiempo entender
Spoke with Talia who was super helpful
Spoke with Talia who was super helpful! She answered all of my questions and was patient the whole time.
I was incredibly fortunate to get some…
I was incredibly fortunate to get some assistance from Talia. She went above and beyond to make sure I was take care of. Excellent service!
Great overall experience especially…
Great overall experience especially working with Talia! She was so helpful and knowledgeable in regards to my situation!
Great service !
I called and got sent to talia, who was extremely helpful and friendly. she helped with my cancellation and even offered to reach out to the dealer to ensure i got my refund!
Talked to talia today she went above…
Talked to talia today she went above and beyond to help me! Everything went so smoothly thank you talia !!!
Excellent Customer Service
I was helped by Talia who was extremely attentive, kind and caring and supported me throughout the process.
5 stars costumer service ⭐️
This company helped me by solving the total loss of my car, they payed off my debt with the bank, Im so happy with the results. Thank you guys!!!
I had the pleasure of talking with…
I had the pleasure of talking with Talia through this process and she was super helpful and made my gap claim go through seamlessly! She is very kind and educated !
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