I dealt with Yohann and he was very supportive, knowledgeable, polite during my renewal for taxi insurance and got me the best deal. I have been with this company for last few years and all the membe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service On renewal got cheaper quote from somewhere else but DCL match the price for me Once again thank you ver... Se mer
Företaget har svarat
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
Företaget har svarat
Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Kontaktuppgifter
19 West Street , SM5 2PT, Carshalton, Storbritannien
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Adele at dcl dealt with me and my…
Adele at dcl dealt with me and my husband today and was very good with us . Explained everything beautifully and gave us a discount which has led to us renewing with you once again. Thank u Adele 💓
21 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Adele and her manager.
Brilliant service
The process of renewal was made smooth and efficiently by Ella Bell. Friendly customer service. I highly recommend DCL Insurance.
20 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
This is my third consecutive year with…
This is my third consecutive year with DCL. The service I received from Matthew Santos was great. He is very friendly and professionally handled my request for a renewal, provided a good quote for me even he competed the other supplier quote.
20 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Matthew and his manager.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Customer service is very good
Customer service is very good. Specially Adelphia Phillips is great 👍 and also price wise is very good company.
20 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I been 16 years with DCL insurance
I been 16 years with DCL insurance
DCL insurance services is admired
and staff's are very helpful and friendly and respectful and very quickly fulfilled my needs.
20 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Very helpful people and very affordable…
Very helpful people and very affordable price I highly recommend to all private hire drivers to buy insurance from them.
I highly thanks to mr Sebastian Ruiz .
19 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Sebastian and his manager.
ADEL dealt me professionally
ADEL dealt me professionally, best price abd service
19 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Avoid if you expect efficient claims…
Avoid if you expect efficient claims handling and proper customer care.
Following my accident on 29/09/2025, my Mercedes E350e was processed through DCL insurance, with claim handling by Noble Claims and repairs carried out at A to Z Garage in Colindale.
My vehicle remained at the repair garage for approximately 6 months waiting for parts. This excessive delay alone was unacceptable.
Prior to the accident, my vehicle had successfully passed MOT and TfL licensing inspections with no rear suspension noise, no battery issues, and no suspension faults.
After collection, while cosmetic repairs had been completed, multiple new mechanical issues became immediately apparent, including battery deterioration, rear noise, suspension imbalance, and pump/shock absorber faults that did not exist before the accident or prolonged storage.
Rather than properly investigating these issues, I was repeatedly told these were normal wear-and-tear items or common Mercedes maintenance issues. This explanation is difficult to accept considering the vehicle had no such faults beforehand and these issues only appeared after months in storage and repair.
To make matters worse, I was advised to obtain confirmation from Mercedes that these problems were directly linked to the accident or repair period before further action could be considered, effectively shifting responsibility back onto the customer.
The entire process has been stressful, time-consuming, and unnecessarily difficult.
Insurance and claims management should reduce stress after an accident — not create further vehicle issues, delays, and disputes.
Based on my experience, I would strongly advise customers to carefully review their repair and claims options before proceeding.
2 mars 2026
Omdöme utan inbjudan
Svar från DCL Insurance
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
Hi intrase rate
getting a deal — but in reality, the overall cost still ends up being quite high compared to the market.
It often feels like a sales tactic rather than genuine value.
The service itself is acceptable, but not exceptional enough to justify the premium pricing.
I would advise others to:
Compare quotes carefully
Not be swayed by small discounts
15 maj 2026
Omdöme utan inbjudan
“I recently renewed my taxi insurance…
“I recently renewed my taxi insurance with the help of ADEL at DCL Insurance, and I’m extremely pleased with the service I received. She was professional, friendly, and very helpful throughout the entire renewal process. ADEL explained everything clearly, handled everything efficiently, and made the whole experience smooth and stress-free. Her excellent customer service and support were truly appreciated. I highly recommend her to anyone looking for reliable taxi insurance assistance.”
14 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
I'm customer of this insurance company…
I'm customer of this insurance company from 3 years and I 💯% recommended and specially Sebastian is very nice and polite person👍.
13 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Very good service from DCL Insurance
Very good service from DCL Insurance. Jill was professional, helpful, and made the whole process easy and straightforward. Everything was handled quickly and clearly. Highly recommended.
13 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.
Just renewed my policy with DCL
Just renewed my policy with DCL
Received call from MS Jill , she was so helpful
And extremely nice and polite 5 star ⭐ service .
13 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Very fast sorted my renewal
Very fast sorted my renewal, and very good explained.
12 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us.
Renewal insurance
I recently renewed my private hire insurance with DCL, and Ms Jill Mayne was extremely helpful throughout the process. I asked her for a quote and also enquired about a discount. She responded politely and immediately let me know that she had already applied a very good discount — even better than what I received last year.
After comparing prices with other insurance companies, I found that DCL still offers one of the best rates for private hire insurance. I’m very satisfied with the service and the price, and I definitely recommend DCL for anyone looking for competitive private hire insurance.
12 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Talked to Daniella amazing service and…
Talked to Daniella amazing service and impressed the communication skills she have . Keep it up
12 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
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