Day Lewis Pharmacy Omdömen 

Day Lewis, Grandstand Road, Hereford.
They have gone downhill fast in just a couple of months. It seems that they are incapable of answering the phone or their email, especially on a Friday. Twice in the last month, they have left me without prescription drugs for heart and diabetic problem over the weekend when they are closed. To be clear, I ordered the medicines a week in advance, saw that my Dr had approved the order and then nothing. It also seems as if they are not able to have a qualified Pharmacist working on a Friday and they therefore cannot dispense medicines. The place is a shambles.

Consistently poor service over several months, long wait times, being told meds are ready when they aren't, phone not answered, wrong dose of medication recently issued. On several occasions have overheard similar customer experiences in the queue. Extremely negligent so have now requested to change pharmacy.

Excellent Care and Service at Day Lewis Pharmacy, Gipsy Hill

I recently visited Day Lewis Pharmacy in Gipsy Hill for a blood pressure check after an unexpected discovery of high blood pressure during an A&E visit. Doena conducted the check with professionalism and care, and when she noticed a high reading, she immediately arranged for me to use the APBM (Ambulatory Blood Pressure Monitoring) device the following day—a service that usually has a much longer wait time.

She provided clear and thorough instructions on how to use the device, and her attention to detail throughout the process was impressive. Doena then carefully reviewed the APBM readings with pharmacist and advised me to take them to my GP for further action. I appreciated her expertise and promptness in handling the situation.

The overall experience was smooth and reassuring, and I was genuinely impressed by their commitment to patient care. I will definitely continue to use their services and highly recommend Day Lewis Pharmacy at Gipsy Hill to anyone in need of exceptional healthcare support.

I am not an expert in the efficient running of a pharmacy…and neither is the manager of this branch.
The refit has not helped customer throughput.
Five people behind the counter but only one serving customers. Why they have two tills I don’t know.
The queue was to the door. Nine people in front of me when I arrived. Five of them were told to go away and come back later…as was I.
There seems to be no evidence of any customer service ethos.
People are ill, they get a prescription and would like their medicine dispensed quickly. Which part of “come back in two and a quarter hours” do Day Lewis in Newent think is acceptable service?

Appalling

Narrowcliff Pharmacy Newquay. I have waited a total of three hours from a number of visits in the last fortnight chasing up a prescription I ordered a month ago. Totally unacceptable. It’s gone from bad to worse. Always a queue and always problems. The surgery next door are excellent and prescriptions get signed off quickly. I’ve heard bad reports regarding the two other Day Lewis Pharmacies in Newquay too. Very worrying for residents. I for one will be taking my business elsewhere.There are two ladies working in the pharmacy who used work there when it was privately run. They work very hard in the face of a company that can’t get its act together.

What a fantastic team we have working in our local village - a real asset to Day Lewis Pharmacy.
It really is a service the village and surrounding area benefits from, with friendly and helpful staff.
Well done Angela and the team - we’d be lost without you.

I wish to express my sincere thanks to Fatima, the Pharmacist at Day Lewis Newbury.
She was very concerned about the use of the medication l'd been recommended by my GP. She even followed me into the car park advising me again precisely how to use the medication with extreme caution. I was very impressed by her actions and thoughtfulness.
Thank you.

Not fit for purpose, order prescription on the app and you never get it untill you contact them to chase it up.

They never answer the phone, I have to drive up to Chester Road in Newquay to contact them.

This is not a one-off it is every month even when I order 2 weeks before my prescription runs out

Automated prescription pick-up at Lilliput pharmacy, Brilliant…….

My regular repeat prescription had not been notified ready by text and I was down to last tablet. As I was a considerable way from my regular pharmacy I went onto 111 online to get an emergency supply. I went to a Day Lewis local pharmacy as suggested by 111 and the staff were rude and basically refused to help me. This was my first ever experience of Day Lewis and I can see why they get so many low ratings.

Staff are disgustingly rude, you work in a health care setting, have some respect for your customers. This is CROOKES pharmacy in Sheffield. Very sickening attitude and I will be making a complaint.

Parkstone Road Pharmacy, Hastings

I've been a customer of Parkstone Road Pharmacy for over two decades, but recent experiences have left me feeling increasingly dissatisfied.

While I appreciate the convenience of not having to close for lunch, it's frustrating that the pharmacist is often unavailable during this time. This can lead to unnecessary delays, especially for urgent prescriptions.

Additionally, I recently requested a text notification when my prescription would be ready. The response was curt and dismissive, indicating that I would have to return in person. This lack of customer service is concerning.

It would be helpful if the pharmacy clearly communicated its operating hours and the availability of specific services. This would prevent misunderstandings and ensure that customers can plan their visits accordingly.

There are on-line services for important deliveries, I will reserve Day Lewis the over counter items that I forgot get at the super market.
Regards,
Stephen

This is for the Coleford, Glos, Pyatt Court branch - I ordered my monthly prescription through the NHS weblink without any problems. My Surgery usually sends the prescrition to Day Lewis the next day, which is what they did. Day Lewis usually let me know by text message when to pick up the meds from their hole-in-the-wall dispenser. This time nothing happened for approx a week, so I went in to enquire about the prescription. It would appear their system either forgot to send a text or the staff forgot about it. They tried to tell me the text must have gone into my spam folder! An MMS message to a mobile phone doesn't have a spam folder unless the sender's number has been blocked. They then said it must have been picked up by someone in my family as they did not have it in their trays or dispenser, basically inferring I was lying when I told them I had heard nothing from them since ordering the meds. They then said they only had half the prescription in stock, but ended up giving me the full number of tablets. This is not the first time this local pharmacy has made mistakes, but the least they can do is apologise, and find out what happened so they can improve their service.

I get my repeat prescriptions from Day Lewis Newbury I felt I had to say that they have recently turned it round from going downhill the service for the past few months have been excellent I have received update notifications on the status of my medication I am also updated on free checks & jabs that available I have had spinal surgery recently and I have had to call them and they been extremely helpful to me !Keep up the good work !

Re: Camborne branch. Potentially life saving prescriptions routinely not delivered, and no-one answers the phone EVER.

We are all so quick to bash companies for bad service ( human nature I guess ) but not very many people actually say anything when the service has been good.
I have been using the Day Lewis pharmacy in Twyford, Berkshire for about a decade now, impeccable service, staff are friendly, the Pharmacist ( boss) is exceptional, regularly goes out of his way to help in whatever way he can. I cannot fault them - getting hit by shoplifters, police don’t even turn up, staff being threatened and at times it’s super busy in the shop - but always excellent service. Credit where credit is due. 10/10

Day Lewis Pharmacy Mill Hill, every time I go the young pharmacy assistants are so rude, off-hand and with no manners

At around 5 pm on Wednesday 14th August I entered the Sedbury branch to seek some medical advice as there is a huge poster suggesting to visit a pharmacy before seeing a GP displayed on their window and asked to see the pharmacist and when the pharmacist arrived, I asked to be seen in the consultation room as I did not want to discuss my problem publicly which the pharmacist blatantly refused resulting in me, walking out of the pharmacy. I do not think the pharmacist deserves her licence to practice as she showed no interest in helping a patient hence I am no longer considering Day Lewis. Pharmacy but a grocery store.

Thank you to all the team.

Received excellent and prompt service at Barnard Castle, would definitely recommend