Cyclop Omdömen 191

in terms of support it awful i have to bang my head to get reply for my query.

Great product. Super service from Cyclops.

I got wrong items than my order.
And your group plan to pick up wrong parcel but not make plan to deliver original order first.
So, very disappointed..

Fast delivery

Even though they've got an extensive range of products. Where the company lags is the customer care side. I had placed an order on 25th of Sept 2021 and it is 14th October now and I haven't received the product yet!! I'm okay with there being any delay on the part of the courier team. But what these guys do is never follow up if the their product is delivered to the customer or not.
And when I had asked the customer executive (Shobhit) for the reason, he says that he'll look it up and get back to me, he never got back. This is my pet peeve! If there is a problem, atleast communicate. Two star-worthy service.

Very good response, quick delivery and i was also given a cover for the bike computer thanks for the extra goodie.

Other variant sent and also the expiry date is just 4 months away. CC response is very slow.

Ordered Shimano WH-RS300 rear wheel from Cyclop for my Giant TCR
Same was delivered before the ETA so kudos to the team at Cyclop & the delivery partner Delhivery

I have done 3 orders with Cyclop and they are trustworthy. I was squeamish on my first order as I never heard about them but now after 3 orders, I can recommend them to all. I have already spread the good word about them in my cycling community and my gym buddies.

Good product as advertised and delivered on time.

Quickly delivered !! Highly recommended

Totally awesome experience, best UI and shipping experience regardless of Covid. Keep it up. Keep delivering happiness and trust❤️

Good service and fast delivery. But the delivery charge is little high..

Extremely poor return process. The left hand doesn’t know what the right hand is doing.
Customer has to courier the merchandise
Customer has to follow up and send multiple reminders for approval of return , then multiple times customer has to mail asking for confirmation if you’ll have received it
Then multiple follow ups for changed size.
Very very poor interface and communication especially for return goods.

great product and very lightweight. Water flow is very smooth.

Got the best Shimano in India that too were delivered the next day. Ordered on 29th July and the things were in my hand 30th Morning.

No doubt the best cycling related website in India

Prompt delivery. Perfect product description. Timely updates.

Products are good. But return policy os very bad

In response to your reply, it is your fault, failing to reply to my query to your support team. You claim that you've communicated the zip-code issue to me - yes but when? after I wrote this review and a desperate attempt to contact your team. Sit back and consider why a customer would post complaints on third-party sites rather than justify the incompetency on your part. As I've said before, it's your failing that you can not establish a clear and faster medium of communication with your client. When you push a client to the limits and they start complaining, who is at fault? Do you want your paying customers to take it lying down?!!

Also, regarding the zip-code issue, I don't live in a jungle! Delhivery has their main hub less than a kilometer from my house. I receive multiple parcels via Delhivery from different online shopping portals each month. So there goes the reply to your claim for the non serviceable zip code claim!!

Also, you didn't reply why you have multiple reviews of the same item published on different dates on your website's review page; and why you don't have a 'Cancel order' option??

Original post:
THIS IS IN REFERENCE TO ORDER NO (CYCLOP-13255). I RECEIVED THE TRACKING ID BUT SOMEHOW THE PARCEL IS IN "RETURN UNDELIVERED" MODE RIGHT AT THE COURIER PICK-UP HUB. TRIED CONTACTING THEIR SUPPORT TEAM BUT THEY HARDLY REPLY - LAST TIME THEY REPLIED WAS CONFIRMING THE ORDER HAS BEEN RETURNED AND THAT THEY'LL BE SENDING OUT VIA A DIFFERENT COURIER. THEIR SUPPORT TEAM HAS NOT REPLIED SINCE. THIS IS 2021 AND NO ONE SHOULD BE IN BUSINESS WITH COMMUNICATION BREAKS LIKE THIS!!

FIRST, WHY SHOULD IT TAKE MORE THAN A WEEK TO RECEIVE THE ITEM BACK IF IT HAS ACTUALLY BEEN RETURNED FROM THE ORIGIN HUB? SOMETHING IS FISHY.
TALKING ABOUT BEING FISHY, CHECK OUT THE REVIEW PAGE ON THEIR WEBSITE. ALL FIVE STARS; SAME REVIEW OF SAME ORDERS REPEATEDLY PUBLISHED ON DIFFERENT DATES.

SECOND, IF IT HAS BEEN RETURNED AND ON THE WAY TO THEM THEN SHOULDN'T THE SELLER SEND OUT A NEW PARCEL IMMEDIATELY? WHY WAIT FOR THEM TO RECEIVE THE ITEM AND THEN RESEND? IT IS NOT FAIR THAT I WAIT DOUBLE THE TIME FOR NO FAULT OF MINE.

THIRD, THEY DON'T HAVE A 'CANCEL ORDER' OPTION IN THEIR ORDER PAGE...WHICH MEANS EVEN IF YOU WANTED TO CANCEL AND GET A REFUND IT IS IMPOSSIBLE. THIS IS JUST LIKE FORCEFULLY TAKING THE MONEY.

THESE PEOPLE ARE A BUNCH OF CROOKS. BEWARE.

NEXT, IM COMING AFTER YOU ON SOCIAL MEDIA. SEE YOU!!