I took my bike for a standard service plus a fix to my rear wheel. Initial quote was €180-€200. After review they called me up and it was explained it would be €280-€300 as it needs more work than ini... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First and foremost, great staff. Mick, Dave and Matt helped me with my bike, helmet, shoes etc. I moved from the USA where there are "local bike shops" and "brand superstores". This store is larger an... Se mer
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Such a simple and seamless process when buying my new bike from CycleSuperstore. The store manager Marc himself helped me with deciding what bike I should get. I told him what I needed and within minu... Se mer
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Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful . Purchase and all correspondence very efficient . Unfortunately small mishap on 2nd cycle o... Se mer
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Företagsinformation
Skrivet av företaget
As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.
Kontaktuppgifter
Airton Road, D24 AW96, Dublin, Irland
- 01 463 2270
- Sales@cyclesuperstore.ie
- www.cyclesuperstore.ie
4,5
Utmärkt
166 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great employees
Great employees, everyone is super helpful!
Loved everything about this place.
16 februari 2026
Svar från Cycle Superstore
Hi Eshaan,
Thank you for your kind words! We’re thrilled you had a great experience and found our team helpful. We look forward to seeing you again soon!
The level of trust and great customer…
The level of trust and great customer care and support that went into help find the right bike for me and explaining how the bike to work scheme works the guys really know there stuff. And this is what gets customers back every time so great work.
30 januari 2026
Svar från Cycle Superstore
Hi Patrick,
Thanks so much for the fantastic feedback! We’re delighted to hear our team were able to help you find the right bike and guide you through the Bike to Work scheme. We really appreciate your support and look forward to seeing you back in the store soon!
Great customer service
The Store team was super helpful in selecting and kitting out my new bike as well as sorting everything for the bike to work scheme. I found I got good customer service and would happily go there again.
19 januari 2026
Svar från Cycle Superstore
Hi Michael,
Thanks so much for the great feedback! We’re thrilled to hear our team were able to help you select and kit out your new bike, and guide you through the Bike to Work scheme. We really appreciate your support and look forward to welcoming you back to the store soon!
Returned a pair of overshoes that…
Returned a pair of overshoes that failed after 2 months of use. Was told that the person handling returns would be in touch. Called and left a message, no response. Called again and the guy on the phone could not have been less interested. Called a third time, told I was sent a text regarding replacement or store credit, that I never received. BUT. I finally have confirmation that I will have them replaced after 3 weeks of waiting - too long for such a low cost item, which should have been replaced when I brought them in - this is customer service, a 3 week delay is not. The second star purely for your associate Larissa who did show the customer obsession that should be provided, nothing special. An apology for the delay and providing me with the an answer.
16 januari 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi,
Thank you for taking the time to share your experience. We’re very sorry for the delays and lack of communication you encountered while trying to resolve this issue, as this is not the level of service we aim to provide.
We appreciate your patience and are glad that the replacement has now been confirmed.
We’d also like to thank you for highlighting Larissa’s efforts, and we will be sure to pass on your kind words to her. Your feedback has been shared with management so we can improve our processes and communication going forward.
Svar från Cycle Superstore
Hi Gavin,
Thanks so much for the great feedback! We’re delighted to hear you were happy with our staff, stock, and advice. We really appreciate your support and look forward to seeing you again soon.
Svar från Cycle Superstore
Hi Susan,
Thank you very much for your kind review! We’re delighted to hear you had an excellent experience with our sales team. We really appreciate your support and hope to see you again soon.
Thanks Cliff
Needed a small part for my bike and was referred to the service & parts dept where I met Cliff, problem sorted in minutes, absolute gent couldn’t have been more helpful, will defo be back cheers Cliff
4 februari 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi David,
Thanks so much for the great review! We’re delighted to hear Cliff was able to get you sorted so quickly and looked after you so well. We’ll be sure to pass on your kind words to him. We really appreciate your support and look forward to seeing you again soon.
Great and knowledgeable staff
Great and knowledgeable staff, especially Mick. Always helpful and a good range of gear
28 januari 2026
Svar från Cycle Superstore
Hi Simon,
Thanks so much for the great feedback! We’re delighted to hear you find our team helpful and knowledgeable, and that Mick in particular looked after you so well. We really appreciate your support and look forward to seeing you again soon.
the delivery took two weeks rather than…
the delivery took two weeks rather than a few days
22 januari 2026
Svar från Cycle Superstore
Hi Killian,
Thank you for your feedback. We’re sorry that your delivery took longer than expected — during busy periods, courier delays can unfortunately occur, though we know it can be frustrating. We appreciate your patience and hope you’re enjoying your new products.
Ebike on bike to work scheme
I was in a couple of times sorting out getting an E bike on the bike to work scheme and all the staff were super helpful, especially Stefan who advised on which bike would be the best fit. They have a great range of options as well.
17 januari 2026
Svar från Cycle Superstore
Hi Heather,
Thanks so much for the great feedback! We’re delighted to hear our team were helpful and that Stefan was able to guide you towards the right e bike for you. We really appreciate your support and hope you enjoy many great rides.
I bought an 8000 euro bike
I bought an 8000 euro bike
When I came to collect staff were extremely short
felt like I was wasting their time
Got my older bike fixed
Told original coat would be 30/40 euro
Price turned out to be 80 euro
17 januari 2026
Svar från Cycle Superstore
Hi Emilio,
Thank you for your feedback and for taking the time to share your experience. We’re very sorry to hear that you felt rushed or unwelcome when collecting your bike, as this is not the standard of service we aim to provide.
We also regret the confusion around the repair cost and understand how frustrating that must have been. Pricing and expectations should always be communicated clearly in advance, and we are sorry that this was not your experience.
Your comments have been shared with management so we can address these issues and improve going forward. We appreciate your custom and hope you might consider giving us another opportunity in the future.
Great sales person
Great sales person - realistic and patient - with any changes we needed
9 januari 2026
Svar från Cycle Superstore
Hi Luke,
Thanks so much for the great feedback! We’re delighted to hear you found our team realistic, patient, and helpful throughout your purchase. We really appreciate your support and hope to see you back again soon.
Really helpful staff
Really helpful staff, great experience buying 3 bikes and accessories here recently.
12 december 2025
Svar från Cycle Superstore
Hi Claire,
Thanks so much for the lovely review! We’re delighted to hear you had a great experience buying your bikes and accessories with us. We really appreciate your support and hope you all enjoy many great rides. We look forward to seeing you again soon!
Dropped a star for huge delay beyond…
Dropped a star for huge delay beyond the projected date. Otherwise excellent
29 december 2025
Svar från Cycle Superstore
Hi Dilis,
Thank you for your feedback. We’re sorry for the delay beyond the projected date and understand how frustrating that can be. We’re glad to hear you were otherwise happy with your experience and really appreciate your understanding. We hope to see you again soon.
Delivery a disaster
I ordered a product and wanted it before Christmas. The product arrived in on time but I waka to confirm pick up as thy couldn’t guarantee delivery before Christmas. When I called to say I’d collect it I was told it was already with the courier.
The information from the courier GLS was appalling, no updates or detailed tracking information. The product got delivered 13 days later, if I had my choice GLS wouldn’t be a courier partner from this and previous experiences which lets down the Cycle Superstore experience.
30 december 2025
Svar från Cycle Superstore
Hi Alan,
Thank you for your feedback. We are very sorry to hear about the delays and lack of updates from GLS, especially during the busy Christmas period. While courier operations are largely outside our control, we are reviewing ways to improve communication and ensure a smoother experience in future.
We appreciate your patience and hope you might consider us again for your next order.
Brillant staff very helpful
17 december 2025
Svar från Cycle Superstore
Hi Eamonn,
Thanks so much for the great review! We’re delighted you found our staff helpful and really appreciate your support. We look forward to welcoming you back to the store soon!
Purchase of Giant Defy
I was referred to the store by a bike fitting specialist who advised me to talk to Mick Jordan. I was advised to go for a certain bike frame size but Mick advised me to go a size up after seeing me test the bike. Mick was extremely helpful and professional in hleping my final bike selection and also updated me on the Bike to Work Scheme. All other staff members were extremely helpful also
14 december 2025
Svar från Cycle Superstore
Hi Chris,
Thanks so much for the fantastic review! We’re thrilled Mick could help you choose the perfect bike and guide you through the Bike to Work Scheme. We’ll be sure to pass on your kind words to the rest of the team as well. We look forward to seeing you back in the store soon!
Excellent staff
Excellent staff, very professional and polite. Exactly what you'd expect when spending money on an expensive e bike. Highly recommend them. Dave in mountainbike sales was especially good to deal with.
17 december 2025
Svar från Cycle Superstore
Hi Stephen,
Thanks so much for your kind words! We’re delighted Dave could help you and that you had such a positive experience with our team. We really appreciate your recommendation and look forward to welcoming you back soon!
Disinterested staff
Plenty of staff on floor, none acknowledged, looked up or helped at any point while i was in. Left standing at empty tills with two staff members chatting away about life at computer in centre of store.
Left purchases at till and headed elsewhere.
23 december 2025
Omdöme utan inbjudan
Svar från Cycle Superstore
This experience is unacceptable, and we sincerely regret it.
Please email our Assistant General Manager, yannick.pigeat@cyclesuperstore.ie, and he will get back to you today.
Tom
Cyclesuperstore is the top bike store…
Cyclesuperstore is the top bike store in Ireland by a long way. Staff are friendly, super helpful and I would highly recommend them to anybody looking at starting off, bikes for kids or seasoned riders. Thanks for your help! Great experience.
6 december 2025
Svar från Cycle Superstore
Hi Kevin,
Thanks so much for the fantastic review! We’re delighted you had a great experience and really appreciate the kind words about our team. We look forward to welcoming you back to the store soon!
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