I took my bike for a standard service plus a fix to my rear wheel. Initial quote was €180-€200. After review they called me up and it was explained it would be €280-€300 as it needs more work than ini... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First and foremost, great staff. Mick, Dave and Matt helped me with my bike, helmet, shoes etc. I moved from the USA where there are "local bike shops" and "brand superstores". This store is larger an... Se mer
Företaget har svarat
Such a simple and seamless process when buying my new bike from CycleSuperstore. The store manager Marc himself helped me with deciding what bike I should get. I told him what I needed and within minu... Se mer
Företaget har svarat
Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful . Purchase and all correspondence very efficient . Unfortunately small mishap on 2nd cycle o... Se mer
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Företagsinformation
Skrivet av företaget
As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.
Kontaktuppgifter
Airton Road, D24 AW96, Dublin, Irland
- 01 463 2270
- Sales@cyclesuperstore.ie
- www.cyclesuperstore.ie
4,5
Utmärkt
166 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Very disappointing - once they have your money they don't care.
I bought a bike last year. The sales person, Mark, was really good, very knowledgeable, very attentive. The bike he recommended wasn't available and had to be ordered in. I was nervous about buying without trying. He assured me that if it wasn't right I could exchange it. He had been so attentive when selling the bike I presumed that I would be looked after when I was collecting it too.
Unfortunately, the aftersales service really let me down. The problem was that there was no aftersales service. When I collected the bike I expected to be fitted to it but I was just handed it and that was it! The person who gave it to me was very polite and pleasant but he couldn't even lower the saddle for me. I wasn't able to try it out and he told me that, because it had been ordered especially for me, I could not exchange it. I pointed out a clicking noise that came from the bike as I pushed it. He said that, if I had any problems, they would be addressed during the safety check after 6 weeks. I tried riding the bike on a couple of occasions but it was very uncomfortable and caused severe pains in my shoulders.
I brought the bike for the six week check and pointed out that I found riding the bike to be very uncomfortable. They did nothing to address the fit. I put the bike in the shed and left it there. Last week I tried it again and the whole disappointing experience, and shoulder pain, came back to me. I organised a fitting and Gary was brilliant but, in the future, you might give your customers a little more time and share your expertise after they collect their bike to make sure they are happy! Or include a fitting with Gary to ensure they are happy riding away. I did send an email but got no response which is why I am posting a review for other potential custoners.
30 juni 2025
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi Morag,
Thank you for taking the time to update your review and for sharing your experience. We’re pleased to hear Gary was able to help with your bike fit, but we’re sorry your collection and early ownership experience did not meet your expectations.
While a full bike fit is a separate service, every customer should leave the store with their bike set up correctly and feeling confident before they ride away. It’s clear we fell short of that in your case, and we also regret that your email was not responded to.
Your feedback has been shared with the team as we continue to improve our handover process and customer communication. We appreciate you bringing this to our attention and hope you now enjoy many more comfortable rides on your bike.
Had a lovely experience…
Had a lovely experience buying my first road bike. I tried out a few bikes and found one that was just right. The bike was ready same day for me and I am very happy with the helpful professional service we received.
21 juni 2026
Svar från Cycle Superstore
Hi Ashley,
Thanks so much for the lovely review! We’re delighted we could help you find the perfect first road bike and get you out riding the very same day. We really appreciate your kind words about the team and hope you enjoy many happy miles on your new bike.
We look forward to seeing you again soon! 🚴♀️
Quality Stock but lacked guidance
There’s a good range of products available in store, and the staff are generally helpful. My first visit was particularly positive and felt very welcoming. On subsequent visits, however, I found the level of engagement and guidance wasn't quite as strong, with assistance tending to be very basic. The staff are young and perhaps new so it might have been that. Pricing also appears to be on the higher side compared to some other retailers, particularly for items such as tri suits, wetsuits, and cycling accessories but its all high quality. I didnt really get the advice and guidance I wanted becuase it felt like they couldnt give it.
13 juni 2026
Svar från Cycle Superstore
Hi Joe,
Thank you for taking the time to leave such balanced feedback. We’re pleased to hear you found our range and product quality impressive, and that your first visit was such a positive experience.
We also appreciate your comments regarding the level of guidance you received on later visits. We aim to provide knowledgeable, personalised advice to every customer, so it’s disappointing to hear we didn’t fully meet your expectations on this occasion. Your feedback has been shared with the team as we continue to develop and train our staff.
We appreciate your support and hope to have the opportunity to provide an even better experience next time.
Mick was brilliant with advise
Mick was brilliant with advise. Good value for money. Great bike and accessories.
13 juni 2026
Svar från Cycle Superstore
Hi Barry,
Thanks so much for the great review! We’re delighted to hear Mick was able to provide brilliant advice and help you find the right bike and accessories. We’ll be sure to pass on your kind words to him.
We really appreciate your support and hope you enjoy many great rides ahead.
Svar från Cycle Superstore
Hi John,
Thanks so much for the great review! We’re delighted to hear you found the team friendly and helpful and enjoyed our range of gear. We really appreciate your support and hope to see you again soon.
Very good from start to finish.
11 juni 2026
Svar från Cycle Superstore
Hi Brian,
Thanks so much for the great review! We’re delighted to hear you had a positive experience from start to finish. We really appreciate your support and hope to see you again soon.
Fantastic customer support
Fantastic customer support helping me through the bike to work process.
14 juni 2026
Svar från Cycle Superstore
Hi,
Thanks so much for the great review! We’re delighted to hear our team made the Bike to Work process straightforward and enjoyable. We really appreciate your support and hope you enjoy many great rides on your new bike.
What a great shop
What a great shop, it's great to visit. A feast, and a nice coffee too.
But what makes it a lovely experience is the knowledge and good advice the staff give. I can't thank Janick, Stefan, Larrissa and co enough for their patience and super advice in helping me choose a bike, taking into account my neck surgery, etc.
So helpful and knowledgable.
Thankyou, I'll be back for my bikefit shortly.
1 maj 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi Dee,
Thanks so much for the wonderful review! We’re delighted to hear you enjoyed your visit and that Yannick, Stefan, Larissa and the team were able to help you find the right bike while taking your individual needs into account. We’ll be sure to pass on your kind words to them.
We really appreciate your support and look forward to seeing you again for your bike fit. Happy cycling!
Svar från Cycle Superstore
Hi Gerry,
Thanks so much for the great review! We’re delighted to hear Mark was so easy to deal with and made your experience a positive one. We’ll be sure to pass on your kind words to him.
We really appreciate your support and hope to see you again soon.
Really great customer service
Really great customer service, and know their stuff.
Stefan , in particular, is a real asset to the business.
5 juni 2026
Svar från Cycle Superstore
Hi James,
Thanks so much for the fantastic review! We’re delighted to hear you received great customer service and found the team knowledgeable. We’ll be sure to pass your kind words on to Stefan, he’ll be delighted to hear them.
We really appreciate your support and look forward to seeing you again soon.
Got great advice.......Staff have tons of real life cycling experience & knowledge ....
For me, Cycle Superstore do have a huge range of bikes and products but when you're looking for something very specific, the staff themselves each specialise in certain areas, which really worked well for me.
In short, I ordered the product I hoped for and got the advice I needed to buy exactly what was going to work for me. To top it off, on the day of collection, the pick up experience I had and follow through with after care etc was absolutely brilliant.
Buy with confidence from Cycle Superstore and be sure that the support from the team will help address any concerns or issues on your mind.
6 juni 2026
Svar från Cycle Superstore
Hi Gary,
Thanks so much for the fantastic and detailed review! We’re delighted to hear our team’s experience and specialist knowledge helped you find exactly the right product, and that your collection and aftercare experience were equally positive.
We really appreciate your recommendation and support, and we look forward to seeing you again soon.
Great experience all around
Great experience all around.
Thank you.
-Jess
15 augusti 2025
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi Jess,
Thanks so much for the kind review! We’re delighted to hear you had a great experience with us. We really appreciate your support and hope to see you again soon.
Excellent experience
Excellent experience. The staff were very friendly and communicated the bike to work scheme with me very clearly. The selection is second to none and I would highly recommend Cycle Superstore to anyone looking to buy a bike.
30 maj 2026
Svar från Cycle Superstore
Hi Kevin,
Thanks so much for the fantastic review! We’re delighted to hear you found the team friendly and that everything around the Bike to Work scheme was clearly explained. We really appreciate your kind words about our selection and your recommendation.
We hope you enjoy many great rides on your new bike and look forward to seeing you again soon.
Very good customer service
Very good customer service. Prompt communication and hassle free cycle to work scheme paperwork.
22 maj 2026
Svar från Cycle Superstore
Hi Lukasz,
Thanks so much for the great review! We’re delighted to hear you were happy with our customer service and found the Bike to Work process smooth and hassle free. We really appreciate your support and hope you enjoy many great rides on your new bike.
Larisaa the sales lady was brilliant
Larisaa the sales lady was brilliant. She explained everything about the bike. She was always in touch about when the bike was ready. A really good experience 👏
21 maj 2026
Svar från Cycle Superstore
Hi Geraldine,
Thanks so much for the wonderful review! We’re delighted to hear Larissa looked after you so well and kept you updated throughout your purchase. We’ll be sure to pass on your kind words to her. We really appreciate your support and hope you enjoy many great rides on your new bike.
Great service
Very helpful, friendly and informative staff. Highly recommend!
31 maj 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi MarieB,
Thanks so much for the great review! We’re delighted to hear you found our team helpful, friendly, and informative. We really appreciate your recommendation and hope to see you again soon.
Recently bought a new bike here
Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful .
Purchase and all correspondence very efficient .
Unfortunately small mishap on 2nd cycle on my new wheels which required some repairs . Staff extremely considerate & helpful .
All their Bike Gear is amazing too !
Highly recommend this store .
28 maj 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi Jennie,
Thanks so much for the fantastic review! We’re delighted to hear you had a positive experience with our team and that everything was handled efficiently, including getting the small issue sorted on your new bike. We really appreciate your kind words about our staff and range of gear, and your recommendation means a lot to us.
We hope you enjoy many great rides ahead and look forward to seeing you again soon.
Had a good experience
Had a good experience. Staff very helpful but very scarce on weekends when most people would be attending the store. I love my bike though.
18 maj 2026
Svar från Cycle Superstore
Hi C. C.,
Thanks for your feedback, we’re really glad to hear you’re enjoying your bike and had a good overall experience with the team. We also appreciate your comments regarding weekend staffing. We understand weekends are a busy time and your feedback has been shared with management as we continue to review staffing levels to best support customer demand.
We really appreciate your support and hope to see you again soon.
I always find the staff extremely…
I always find the staff extremely friendly.
26 maj 2026
Omdöme utan inbjudan
Svar från Cycle Superstore
Hi Dawn,
Thanks so much for the lovely review! We’re delighted to hear you always find our staff friendly. We really appreciate your continued support and look forward to seeing you again soon.
Svar från Cycle Superstore
Hi Michelle,
Thanks so much for the great review! We’re delighted to hear you found the team helpful and enjoyed your experience with us. We really appreciate your support and hope to see you again soon.
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