John at Cycle Revolution was fantastic! He patiently helped me try different styles, sizes, and prices of bike shoes, giving clear advice and making sure I found the right pair. Friendly, knowledgeabl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Se mer
Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Se mer
I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Thomas's Cycle Revolution have been selling and servicing bicycles since 1981. Now operated by Darren Thomas we are proud of our reputation and are quite simply the area's first choice when it comes to quality cycling products.
Kontaktuppgifter
Unit 1, Peartree Road, CO3 0JN, Stanway, Storbritannien
- 01206699837
- support@cyclerevolution.net
- www.cycle-revolution.net
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Expert Help and Great Service
John at Cycle Revolution was fantastic! He patiently helped me try different styles, sizes, and prices of bike shoes, giving clear advice and making sure I found the right pair. Friendly, knowledgeable, and highly recommended!
Excellent service
Excellent service! Competitively priced products. Exceeded the delivery schedule and kept up to date throughout. Would definitely use again.
Great fast and efficient service
Arranging the service was a breeze
Arranging the service was a breeze, with staff consistently courteous and supportive. The quality of the service was excellent and carried out with efficiency.
Despatch was way too slow
Despatch was way too slow. It should not take weeks in 2025.
Outstanding service despite the small spend
I went to store for a small component for my Giant Trance. The part in question was £3.50 but the service I got was as if I was spending £3.5k on a new bike.
I was helped by Dave in store who helped identify the part I needed, ordered it to store and emailed when it was ready to collect.
Very friendly, very professional and made me feel a valued customer despite my very insignificant spend.
Wouldn’t hesitate to recommend to friends and will de-fault to the store for any future bike purchases
Great service on every visit
Great service at a great price point.
Great service at a great price point.
Highly recommended 👍
Great website easy to navigate
Great website easy to navigate
Good customer experience
Highly recommend
Fantastic service from Stuart
Fantastic service from Stuart! Couldn't be more helpful. Will be back soon! :)
Super high Postage Charges
Poor postage prices that are totally unacceptable and inflexible and no help from customer services. £4.99 postage for an item weighing 6 grams and could easily have been delivered using an envelope and a second class stamp, the only reason I bought from these is the item was unavailable in the UK so my hands were tied. I’ve have a picture of the item and weight 6g.
Excellent customer service
Excellent customer service, top of the range cycling products
Great service from sales and bike servicing
We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying through the cycle to work scheme.
The quality of service led me to get my MTB services there and they did an excellent job in fully servicing the bike so it rides like new again.
Thoroughly recommended
Efficient and quality service
Booking of a service was very easy, always polite and helpful. Service was a very good standard and efficient.
Unfortunately
Unfortunately, I must say with regret that the bicycle arrived to me damaged – the rear derailleur is bent. I don’t know if this happened during transport, and I am not blaming anyone. I work away from home and I am not at home from Monday to Friday. My son, together with my friend, assembled the bicycle, and my wife threw away the box. It turned out that the rear derailleur is bent, because the chain keeps catching, so the derailleur is misaligned. Since the box was thrown away, I didn’t even try to submit a claim, because I have no way to return the bicycle.
I went to Halfords to diagnose the issue, and they confirmed that the rear derailleur is bent and needs to be replaced entirely. It’s a great bike, but unfortunately, I have to state that it arrived damaged.
Thank you very much, best regards.

Svar från Cycle Revolution
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