Curiosity Interiors Omdömen 

413
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Sarah was very helpful when we visited the shop giving us lots of options for different fabrics for our new sofa's and chairs. Curiosity also looked after our new furniture in their warehouse when it... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a chair, and a bench and on the off chance asked if it was possible to make us a set window cushions. Wow wow wow. Sarah was absolutely brilliant. We sent a simple drawing of some... Se mer

Betygsatt 5 av 5 stjärnor

Items as described and beautiful. Unbelievable speed of delivery to the Highlands of Scotland. Many thanks the team at Curiosity Interiors. You have made my day. Just one point, there was a label desc... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We've now ordered some dining chairs and a wing chair from Curiosity Interiors, both ooze quality and are a massive upgrade on anything we've owned before. The items come with a long guarantee and see... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med lantliga möbler
  2. Sovrumsmöbler
  3. Möbeltillverkare
  4. Möbelaffär
  5. Butik med vardagsrumsmöbler
  6. Soffbutik

Skrivet av företaget

Curiosity Interiors is a family-run furniture and interiors store with over 50 years of experience, based in Alfreton, Derbyshire. Housed in a charming three-storey building dating back to 1780, our store offers an inspiring shopping experience across three floors. We proudly feature our exclusive Chunky Plank Furniture Range & Leather Sofas and Chairs alongside a variety of carefully sourced furniture and home accessories from well-established companies. As a true family business, we have a passion for quality furniture and handcrafted home accessories. Our journey began in 1974, and over the years, three generations have contributed to the growth and evolution of the business, each bringing fresh ideas while maintaining our commitment to quality. In addition to our eclectic showroom, we also offer the convenience of shopping online, allowing customers worldwide to explore our Furniture collections. We are dedicated to supporting local manufacturers, with most of our rustic furniture and sofas proudly made in the UK, including our own range crafted right here in Derbyshire. At Curiosity Interiors, we are committed to delivering exceptional products and service, whether you shop with us in-store or online we look forward to welcoming you soon! You'll be guaranteed a warm welcome when you do! We have a customer car park at the rear of the showroom.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

413 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(413)

23 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

What a lovely shop

What a lovely shop, full of excellent quality made furniture and can be made in bespoke sizes. We received our furniture on time and the quality is excellent. Very efficient staff and a lovely shop to browse.

16 september 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you Lee, Great new to know you were happy with your furniture.
Best wishes
The Curiosity Team

Betygsatt 5 av 5 stjärnor

Highly delighted they got back to me…

Highly delighted they got back to me straight away with my order and it’s already on its way which is good because I need it before the end of November.

9 november 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you Gary for your review and great news that you received your item on time.
Kind regards
Gill

Betygsatt 5 av 5 stjärnor

First time buyer

First time I have used this company. I found the website easy to navigate. Easy to find my items. Nice selection of items I was looking for. Easy to make a purchase. Quick delivery. Packaged well.

31 oktober 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

So pleased that you were happy with your purchase, its always nice to hear of our customers experience when purchasing from us.
Many thanks
Gill

Betygsatt 5 av 5 stjärnor

Very accommodating business

Very accommodating business - my table was ready to be delivered but they were happy to delay until I was ready due to decorating- great customer service and high quality furniture thank you

14 oktober 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you for your five star review. Providing excellent customer service is important to us as a family business.

Betygsatt 5 av 5 stjärnor

From my first visit to delivery

From my first visit to delivery, I have had a great journey. Very helpful and accommodating. I am very pleased with the quality of my furniture. The delivery men were polite and took great care when entering my home. Thank you.

6 oktober 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you Geoff, we are always pleased to hear that the whole process of buying from us has been a great journey for our customers.
Best wishes
The Curiosity Team

Betygsatt 5 av 5 stjärnor

Great service

You did exactly what you said you would, only quicker..thank you

9 september 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

You are more than welcome :)

Betygsatt 5 av 5 stjärnor

Chairs

Excellent service and product

26 september 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you for your five star review.

Betygsatt 1 av 5 stjärnor

The Customer is Always Wrong!

I don’t ever write reviews, but had to do this one due to the most bizarre experience I had with Curiosity Interiors, which I would like to warn others about to avoid wasting any time shopping with them. All started well after finding this small family business online and their unusual rustic furniture designs.

I ordered a dresser to start with and Sarah told me that their bespoke service could sand the wood to match all over as their photos showed some areas were slightly rougher than others; plus exchange the door latch for door knobs; plus stain all the wood so that the small cupboard interior matched the outside; and not to bevel a groove on the side of the cupboard and to keep flush instead.

However, two weeks later her sister Lizzy emailed me to say that the factory they use required an extra £150.00 to complete this work. So I rang Lizzy and asked her why this was, as I had presumed that there would not be any extra cost for my request.

Lizzy just repeated that the cost was for the extra work even though I explained that there was not any extra work, as the factory start with bare planks of wood and therefore overall there would actually be less work and nothing to justify £150.00 extra for what was already an expensive dresser.

I asked Lizzy if she could kindly contact the factory and ask them for a breakdown, as it was not the expense, but the principle of paying for something which was difficult to justify.

Lizzy refused to do this saying that she did not want to affect the good relationship she had with the factory and said that she did not feel comfortable with me asking this, as no customer had ever asked her before why they had to pay an extra charge, as if it was abnormal and insulting.

Lizzy then offered me the dresser without my request if I didn’t want to pay the extra charge, so I told her that would speak to my wife after and let her know our decision on Monday, as it was Saturday when we spoke.

However, to my surprise the next day I received an email from Lizzy saying that she had discussed my concern with her team and decided to cancel my order and refund my money, implying that I had somehow offended her enough to take such extreme action.

Therefore, back to John Lewis where although there are less specialised designs of furniture, at least there is a good customer service and they do not cancel your order when you ask them a question.

What a shame for the small family business as apparently the customer is always wrong with Curiosity Interiors, which is why they are likely to remain small, even though they do have some nice looking furniture.

12 augusti 2023
Omdöme utan inbjudan
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Hi Dorian, we also agree that it was a very bizarre situation. A situation we have never experienced before. We offer a bespoke service and these often have additional charges due to the extra work involved but we always let customers know so they can decide whether to continue with the bespoke option. After our uncomfortable phone conversation, we thought it best to cancel your order and issue a full refund so you could pursue your order elsewhere. We are please you have found an alternative option and hope you are happy with your purchase.

Betygsatt 5 av 5 stjärnor

Fantastic from start to finish

Fantastic from start to finish. Amazing people who go well above and beyond. Would have given 10 stars,.

8 augusti 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Thank you for your five star review, we'll take the Ten star :)

Betygsatt 5 av 5 stjärnor

Fantastic Sales team

Fantastic Sales team, very helpful even when I had to change my order. the quality of furniture is 100% highly recommend them. will be using them again soon

9 juli 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

So pleased that you found the Team helpful, that is always our aim and thank you for your review.

Betygsatt 4 av 5 stjärnor

Delightful Store

It has taken me over 2 years to find the perfect bunk beds for my young men.
Somehow, I came across the Curiosity Interior website, and decided to take a closer look at what they were providing for sale.
I even went as far as, driving from London to Alfreton to physically see whether these bunk beds meet my family’s needs.
They were perfect. Strong and sturdy with a beautiful rustic style. The most important thing about them, they don’t move at all, and my young men absolutely love them!
My only criticism I have of this store, is the lack of communication from the staff members. Had there been more communication from you, I would have had no problem giving you the full 5 stars.
Over all, quite a good experience.
Looking forward to the next one!

20 juni 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

Im sorry about the lack of communication, it was obviously an oversite on our part. However, its good news that you are happy with your bulk beds.
Kind regards
The Curiosity Team

Betygsatt 5 av 5 stjärnor

Very happy customer

Excellent service and beautiful sofa. Never disappointed with Curiosity Interiors or their products.

5 juli 2023
Logotyp för Curiosity Interiors

Svar från Curiosity Interiors

We love to hear comments like this and then we know we are doing our job right. Many thanks for your review.

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