Cuckooland Omdömen 723

First and foremost I’ve had to give one star to move forward with my review, please don’t bye of this company there’s far better around. Our table was defective in under two years and they are not interested, their customer service team are rude and don’t want to know about our complaint!!! Please do yourself a favour and steer well clear

Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that as per their T&Cs, there may be some slight colour differences. Slight?! This is completely different and is not what I ordered. Their customer service is terrible. Plus the bed had something hard and crusty stuck in the material which I’ve had to scrape off.

I purchased two lamps from this company and later realised they didn’t suit my lounge, so I contacted them to request the return address. Instead of simply providing it, they asked for photos of the lamps in my room so they could decide whether they were “suitable” or not. I explained that the decision to return them was mine, and that one lamp was already packed away with care, so I wasn’t reopening the parcel just to take photos.

After several weeks I chased my refund, I was told they hadn’t received the items. I then sent them a photo clearly showing the parcels sitting in their office, and only then did they confirm they had actually arrived. It’s now been around six weeks and I still haven’t received my refund. I keep being told it’s an issue with their distributor not collecting the items, which has nothing to do with me.

I’ve now had to initiate a chargeback with my credit card company due to their abysmal service.

After an initial delay with my order, I have to say both Cuckooland and the delivery company were absolutely 5 star.

Communication was excellent, they kept me updated throughout, and once things were back on track the delivery was smooth and professional. The item arrived safely and I’m really pleased with the service overall.

And most importantly — the bed is absolutely fab, really good quality and looks wonderful.

The only small point I’d mention is that the Highlands delivery charge seems a little high, especially as Inverness is mainland Scotland, so it might be worth looking at in future.

Overall though, excellent service and I would happily recommend them.

I bought a children’s mid-sleeper bed that became unstable after just four months of normal use. The side rail — a critical safety feature designed to stop a child falling from height — moves and does not stay secure.

Before contacting the company, I followed their own instructions and tightened all fixings. The problem remained. Despite this, they dismissed the issue as “routine maintenance” and refused to acknowledge any fault.

The bed is now not being used at all because it is unsafe. My child has been left without a bed, and I am also stuck with a mattress that only fits this specific frame and is now completely useless.

What is most concerning is the company’s attitude. Rather than addressing a clear child safety issue, they relied on scripted responses, hid behind “goodwill” language, and refused a full refund. Apparently, a safety rail that works loose on a child’s elevated bed within months is considered acceptable to them.

If this is their standard for children’s furniture and customer care, I would strongly advise parents to shop elsewhere. Safety should not be optional.

I ordered dining table and chairs at the beginning of November, scheduled for delivery early December. I still do not have my order, I am now left with no dining table for Xmas, my family Xmas has been ruined. This company will fob you off and tell you they have the stock when, in fact, they don't. Communication is terrible, I stated a couple of weeks ago that I would like a refund if they could not supply for Xmas, this would allow me source elsewhere, I was still informed that I would get it delivered on time. I have only just been informed that I will have my order 29/12, too late for me. This company are happy to take your money and hold on to it and fob you off.

Unsafe Children’s Bed & Extremely Disappointing Customer Response
I’m really disappointed with my experience with Cuckooland. I purchased a children’s bed recommended for ages 4+, and my son — who is 4 — was injured while using it under completely normal conditions, due to sharp posts within the sleeping area. As a parent, this was extremely distressing.
When I raised the issue, the company repeatedly insisted that the bed meets BS EN 8509 safety standards, but this does not change the fact that my child was hurt. Real-world safety cannot be assessed by lab tests alone, and you simply cannot put a price on a child’s safety.
Instead of investigating the product properly or offering a suitable resolution, I was told the bed was not faulty and that any additional precautions were my responsibility — despite my son using the bed exactly as intended.
I requested either a replacement bed of a different model or a refund so that my son could sleep safely, but this was refused. I was instead offered a small goodwill payment of £60 to “put in place safety measures” which does not address the issue or the risk posed.
I will be escalating this matter to the company’s Managing Director and the Furniture & Home Improvement Ombudsman, as I believe safety concerns involving children should be taken far more seriously.
This experience has left me extremely disappointed, and I cannot recommend Cuckooland based on how this situation has been handled.

Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund issued. I emailed bed manufacturer (Flair Furnishings) to check whether the bed's gone end of life and was told that the bed is currently in the production phase. Discovered independently that Flair Furnishings owns Cuckooland meaning customers are being misled into making purchases for stock that hasn't even been made. No refund yet received and bed is mysteriously back in stock again on their website!

Do not order from this company. Followed up on an order after the expected delivery of 10-14 days. They they asked did I want to confirm the order as it would be 10-14 date- absolute nonsense. After "confirming" the order and following up again and again I was told it would take 3 weeks. I assume this is another lie and I don't expect to get my order before Christmas which is a child's gift. Very frustrating.

Ordered a bed that the website said was in stock and would be dispatched after 5 days. It wasnt dispatched after 5 days. Got in contact with the company who then told me 10-14 days. Then when i tried to clarify this they reported 30-45 days. Clearly they cannot committ to when customers will ever get their products yet they take your money straight away!

The bed itself is brilliant, the mattress was beyond awful.
Would be impossible to sleep on.
Refused to take it back and offer credit against a more expensive alternative.
Unfortunately wouldn’t recommend

Judging from previous reviews the service is experiencing huge problems this summer! I have ordered £670 worth of kids furniture, the two items out of three arrived and the most expensive, nursery set £460 worth didn’t arrive. I was trying to call cuckooland for days but their phone line is clearly not working - two days “busy”. It was impossible to get through. In addition when I’m trying to access my order from my account online it comes up with an error message. I’ve emailed them , two days later they replied they will look into it and silence again for days…. outrageous

Would not recommend, ordered a bunk bed. Got a text with a delivery date the next day. My partner took the day off work to help me get it in and that morning we took the boys beds down as they was broken and fixed so once day couldn’t just put them back up, to then get a test a hour later saying they can’t deliver as they haven’t been given my order yet!! 2 days later and kids are still sleeping on the floor with no updates to when the beds will come, so in to minds to cancel the order all together! My poor kids

Bought a bed online. It had the dimensions of the bed itself but not the headboard. I couldn't fit the headboard through the door so had to return it. I was charged for taking the headboard out of the box as 'packaging was damaged'. Ridiculous. Only bother buying something if you know for sure you will keep it otherwise you'll lose money on the return

Loved the blanket - perfect for camping and as described on the website! Quick delivery and great customer service.

Bed looks beautiful was not to much of a fuss to put up took awhile but is sized wrong the single mattress & small double mattress don't fit right cause the measurements are way off the bed is bigger then the measurements say so I had trouble placing in my kids room had to place it where to he honest it's driving me crazy but after all I had to do to get it up all the screws and time to take it down to send it back was just way to much of a strain on my bad back otherwise would of sent it right back

No stars if I could . Bed arrived damaged . Impossible to get hold of anyone. The bed was warped . I ordered a bunkbed very disappointed to be honest the quality is awful . Also when you order they give you no form of tracking or tell you when your item will show up . You have to constantly chase them . It’s a nightmare I shall not be ordering again from this company. If anyone wants to shop from this site . Just don’t go some where else.

Company took care in my order and delivery 5 stars ⭐️

Excellent service from start to completion and the pod is fantastic. Used as an office in the day and entertaining in the evening. Cannot fault the whole experience.

Absolutely disgusting company. Refusing to refund me due to packing not being neat enough. When customers need to look at product. Do Not Order From These Peopld