C S Heating&Plumbing Omdömen 

Excellent communication both from company and the engineer scheduled for my boiler service. He rang before arriving, turned up on time, was very friendly, professional and efficient.

We certainly will not be using this company again or recommend their services.

CS Heating and Plumbing Ltd visited our property and subsequently provided us with a quotation for the installation of two shower enclosures. We discussed (at length) everything that was needed, but didn’t know if there would be a problem with the wall once the existing tiles were removed, due to water seepage. We agreed the quotation that detailed all the work required. As it happened, once the tiles were removed, the walls were in good condition (much better than anyone expected) and no additional work was required, which was good news and confirmed by the onsite installer. However, this good news was short lived, as during the installation we were presented with an additional invoice for quite a considerable sum. This came as a surprise as there wasn’t any additional work and no identified problems had arisen or been pointed out. It appears the job had simply been underquoted on labour hours and although the detailed quote had been accepted, we were now being asked to pay an additional amount.

We took advice from CAB and they advised the quotation was a binding agreement and no further monies were due as no additional work or problems had arisen or been identified. It is the responsibility of any company who provide quotations to customers, to ensure they have accurately quoted. Once a quotation has been agreed, unless additional work has been undertaken or problems found during the works, that quotation is binding and companies cannot ask for further payment half way through a job if it appears they have made a mistake. If there was addional work, (which in this case there was not) any extra work must be agreed by both parties prior to such work being carried out.

We had to request they return for repairs shortly after the work was completed as we had a broken tile behind the valve due to a rawplug not being fitted correctly, which was proud of the wall causing the tile to crack. We also had a leak from the shower trap which caused water to come through to the ceiling below. During the work the installer also allowed dirty water from a radiator to pour out which came through the ceiling and onto the wall below. He was very apologetic and we cleaned this up and nothing further was said about it. Mistakes happen.

Now we have identified a further cracked tile immediately below the tile they replaced, but the company refuses to return to carry out repairs even though this falls within their Terms and Conditions and work guarantee. It does appear the company guarantee just isn’t worth anything.

We are aware many customers are happy with CS Heating and Plumbing Ltd, but unfortunately, our experience doesn’t reflect the good reviews and we certainly would not recommend or use this company again.

Easy to book, plumber came on time and had no problem fixing our unusual all-electric boiler and explaining to us how it worked, the cost was reasonable, and even the payment system was quick and easy. Everything you could want from a plumbing company.

The engineer arrived on time and set to work I hardly new he was there until he had completed the work

Roland, the CS Heating engineer was prompt and knowledgeable. He was able to identify and fix the issue quickly

Excellent service from start to finish. The surveyor explored with us the possibilities for our new bathroom while the fitter was polite, friendly and did an excellent job. We are very happy with our new bathroom.

Traditional Column Radiator Replacement Project

From the initial survey by Tom and back and forth with the office, through to the installation by Lee and Harry, the entire team at CS Heating as been courteous, professional and efficient. The care and attention around the removal of the old radiators and installation of the new ones was outstanding.

I would highly recommend.

We commissioned the company to completely refit our cloakroom, ensuite shower room and bathroom. Our experience at all stages of the project -from design through implementation to final delivery - was top class. We are absolutely delighted with our new 'bathrooms'.
All staff were friendly, polite, attentive and, above all, professional. Worthy of special mention are Dave, who advised us on what could be done and helped turn our vision into reality, and our engineer Jon. Jon worked hard and with great skill and professionalism over an 8 week period to turn what were tired and outdated rooms into modern, eye-catching creations. He respected our home at all times and quickly became a member of the household.
We have no hesitation in highly recommending CS Heating & Plumbing.

Outstanding customer service from initial investigation into the problem, a competitive quotation, excellent installation work and testing.

All works completed on time and to budget. Everywhere left clean and tidy every day. Excellent communication throughout the installation keeping us informed a all times.

Roland turned up at the agreed time, he very quickly diagnosed and fixed the problem and was very pleasant and chatty whilst he did it. He then checked the boiler operation out and also checked my CO sensors, my smoke detector and my LPG hoses which I wasn't aware need changing shortly. I would certainly recommend CS Heating and Plumbing. They are also easier to contact than many other heating engineers.

They came very quickly and ascertained the problem. A very good service

Very efficient and courteous staff. Can’t fault anything about my experience. I was worried about replacing the whole shower unit but it all went very smoothly. Will certainly use the company again, highly recommended

I've been using CS Heating and Plumbing for many years. They recently serviced my boiler and found a fault which required them to switch it off. Thankfully they fixed it the same day but I feel the repair cost (excluding parts) of £300 for 2 hours work represented an excessive hourly rate of £150 per hour (especially as it was not "out of hours" but during the normal working day).

C S Heating and Plumbing installed new bathroom taps at my property in December 2024. Within weeks, water began appearing on the bathroom floor. I reported this and was advised a leak detection visit would be arranged, with a warning that I would be charged if the taps were not the cause.

The same plumber attended, checked the taps very briefly, stated they were fine, and failed to find the cause of the water, and I was charged for the visit.

In January, the issue worsened and water appeared in the adjoining bedroom. When I contacted C S Heating and Plumbing again, I was advised over the phone (without inspection) that it could not be a plumbing issue based on previous notes and was encouraged to look for a structural cause instead.

When a firm attended to asses, the firm was not able to find an issue. I then advised about the taps, the operatives went to the bathroom, removed the panel, looked at the taps and stated that the both taps were leaking with one connection weeping and the other having a continual leak due to the reuse of the old fittings when installing the new taps. The damage caused was assessed, with extensive damage to the floor directly below the taps/bath, also with the water ingress through the flooring to the connecting rooms.

I contacted C S Heating and Plumbing again and an engineer, Michael, attended. He immediately identified the leaking taps, confirmed the reuse of old fittings was poor practice, apologised for the workmanship, and stated the installer should have used new fittings and properly checked them. He took photos of the damage and removed damaged bath panel sections, stating they would need replacing.

A call was made to Michael by the operations manager Paul within minutes of the visit to ascertain the cause and get first thoughts. Micheal kindly put this call on speaker so I could hear the full call, Micheal confirmed that the job had been done badly with the old fitting being used which had caused leaks on both taps. Micheal advised he would be putting this right and looking at the damage for a report. The open call and transparency was appreciated. Paul then made a request for follow-up by call once Micheal had left.
Michael took images of the cause and the damage. When talking through the whole situation about the leak inspection, and then further request for a follow-up visit a few weeks later Michael was clear that no leak advice should not have been made via call without seeing the situation and that this was bad advice and no plumber can assess a leak or cause with-out looking. Michael repeatedly apologised for the leak, the damage caused and spoke confidently about how this situation would be addressed and by the company/senior management who would not be happy that a customer has had this and will look to repair all damage caused. Michael was so confident about this, that he even took away parts of the bath panel stating we are going to have to replace all this. I will take this away with me and get it out of your way.

I raised a complaint with the company after sharing a report following the last visit. The report did not echo Michael's assessments or comments and C S Heating and Plumbing refused any liability. With advice from the CAB that I had a strong case under The Consumer Rights Act 2015. As reasonable care and skill must be used while working and this was not the case when the work was carried out and in the following visit to detect the leak and you have broken your contract with me. Having followed the CAB process to claim for the refund the cost of the fitting and leak visit but also for the damages. C S Heating and Plumbing did not provide any responses or even apologies. I was lucky that my insurance addressed the damage, when following up for a refund of the charges a year later and no reply or refund has been made. If this was not enough.

Just weeks ago driving in Canterbury a C S Heating and Plumbing van cut across when I had right of way and then the driver shouted swearing as they were clearly in a hurry!

Both a clear indication of what type of company this is! This situation has highlighted that C S Heating and Plumbing are also one of the only local companies are not registered with professional bodies such as Water Safe, The Chartered Institute of Plumbing and Heating Engineering (CIPHE) or Approved Plumbing and Heating Contractors (APHC)

I phoned cs on a recommendation and i was really pleased that i did.our boiler had stopped working and they were very prompt at fixing it. They then came out 2 weeks later to service the boiler change some pipework and fit a filter to the system. I was shown by the engineer exactly what he was going to do he was friendly polite and tidy. Will definitely be using cs from now on. Thank you

Excellent. Prompt, efficient service. Would definitely recommend this company.

Your engineer David King arrived at 12.17pm and departed at 12.48pm (recorded on our Ring Doorbell) a total of 31 minutes spent in our property.
For this we were charged £171 including VAT. This works out at nearly £340 per hour. Whilst understanding the skills required to perform this service I really feel this is extortionate.
We have been loyal customers of CS for many years but feel these costs have escalated to an extent of being almost unaffordable. There is also the issue of terms. We have always paid promptly (within a day) but have never been offered any extension to the payment period, maybe 7 days?

I expected the engineer who had diagnosed the fault but it was a different man which didn’t make sense to me as Andy the original, knew where everything was. It would have been logical to have had him in my opinion.
I was surprised that hot water was not checked on in the shower and kitchen. I did this afterwards when I discovered 2 damp plastic sacks in the bathroom.
I expected to pay him as I had paid Andy However he said the company would send an invoice but it would have been done with, taken care of. I hope that all is good. My boiler is in the loft and I haven’t been up there.

Michael did a good job. He was friendly, patient, helpful, and thorough.

Paul and the team at CS Heating have come to my rescue several times. They are available 24/7 and will go the extra mile to ensure a swift and safe service.