Oh dear. I have a big pot of money invested in an ex workplace pension. Been trying to transfer it to a SIPP. 3 MONTHS....DREADFUL...no one helps. I am losing money daily and might see a solicitor... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely awful pensioner provider. I have been trying to transfer my pension for 3 months and Creative Pension keep lying to my new person provider. I have never experienced anything like it. Due d... Se mer
CUSHON MASTER TRUST CREATIVE PENSION TRUST. Just keeping you all upto date. I now have the 2 voice calls with the represtative clearly stating I was allowed my full pension taxfree if I sent the pr... Se mer
They’re not even worth a one star rating. I have been waiting for the funds in my pension pots since requesting them back in April. Excuse after excuse as to why they haven’t processed my request and... Se mer
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Trouble with obtaining what is rightfully yours
Having decided to get my benefits out due to personal circumstances in the beginning of September of this year I eventually received the paperwork on the 15th.
Paperwork was completed photocopied and returned recorded delivery the next day. (As I was told that they needed all the paperwork before the end of the month so they could make a payment on the 5th November.
I then receive an email in October telling me that they hadn’t received all the relevant paperwork and for me to resend. (This is a complete lie) I sent the copies of the originals by recorded delivery the next day, and now having phoned them 26th they will not be paying me until 05 Dec!!!!! As They didn’t get all the paperwork by the end of September. TOTALLY UNACCEPTABLE in todays current financial climate. I am waiting for a manager to call me back (but having read other peoples experience with this company I am doubtful)
I will not be advising my employer that this company is not trustworthy and they should like at providing another work place pension company.
26 oktober 2022
Omdöme utan inbjudan
Avoid at all costs
Frankly the worst customer experience you could imagine! No way of contacting anyone, call options through call options to try and speak to someone. No dialogue once you do, rude people speaking to you and months upon months of waiting without any real explanation! AVOID!!
31 augusti 2022
Omdöme utan inbjudan
Refused to transfer out my pension
Refused to transfer out my pension to my new one.
Gave numerous fake reasons as to why. After showing email proof that counters there claim I still work for my old company. They have now refused to reply to emails! Just gone dark. Company is pure fraud.
Next step is to contact the government and oppose them.
30 juli 2022
Omdöme utan inbjudan
This company is terrible
This company is terrible. My wife passed away in January and I have been trying to withdraw her pension since, nearly 6 months now. They do not answer the phone and if they do they say someone will call you back, they don't.
I have also been told is is being finalised (twice) and would get a letter within 5 days. I haven't on either occasion.
The pain is unbearable having to deal with your late wife's estate without a company treating you as these people do.
They appear to be borderline(??) fraudulent.
12 juli 2022
Omdöme utan inbjudan
I lost my money
I lost my money, beware always check your pension scheme every week instead to increase your money will decrease. I rang them then he told me it happened to decrease because sometimes if you invest it goes down which is right. Then I answered him. My money contribution fund is not yet invested! Then he said to email them but until now no answer. Be careful with this company.
29 juni 2022
Omdöme utan inbjudan
My pension is losing money hand over…
My pension is losing money hand over fist. Applied to take my lump sum but it's taking ages and meanwhile the fun is dropping daily.
15 juni 2022
Omdöme utan inbjudan
Good luck getting your money back!
Good luck getting your money back!
Slow to act.
Lie about when you will get your money.
They give one excuse after another.
Been waiting three months to get paid only to find out today another 5 week delay.
Utterly shocking and unprofessional indeed.
They break every promise they make.
25 maj 2022
Omdöme utan inbjudan
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