Creative Homes Scotland Omdömen 37

From the beginning we found that dealing with Creativehomes was extremely easy.
All members of staff were very helpful and knowledgeable. The installation team (lead by Gary, the “tea merchant “) was first class and ensured that the work ran like clock work. And this company delivered a beautiful kitchen, with which we are delighted.

We recently went to Creative Homes to design fitted wardrobes for our new‑build home and the whole experience has been exceptional from start to finish.

From the moment we walked into their beautiful showroom, we felt confident we were in good hands. The design process with Sandra Wall was brilliant — she really understood what we wanted and made the whole thing feel effortless.

A huge selling point for us was their own in‑house factory. We were given a tour, and it genuinely set them apart, knowing everything is made on‑site was a massive reassurance.

We had two rooms fully fitted and custom‑built. Liam, who carried out the installation, was incredibly hard‑working, personable, and meticulous. There was a small chip in one of the units, and it was replaced within days with no hassle at all.

We also had a follow‑up visit from Mark, the Operations Director, which was such a thoughtful touch — especially as he had quite a drive to get to us. It really showed how much they care about customer satisfaction.

Overall, the customer service has been fantastic, the craftsmanship is excellent, and we’re absolutely delighted with the finished result. Highly recommend Creative Homes to anyone looking for quality fitted furniture and a company that genuinely looks after its customers.

We recently had our kitchen completely upgraded and remodelled by Creative Homes in Glenrothes, and the whole experience was outstanding from start to finish. The quality of workmanship, attention to detail, and professionalism of the team were absolutely first class.

They took the time to understand exactly what we wanted and delivered a kitchen that has completely transformed our home. The design, finish, and installation were all completed to an exceptionally high standard, and the team were friendly, reliable, and respectful throughout the entire process.

Nothing was too much trouble, communication was excellent, and it was clear they genuinely cared about achieving the best possible result. We are absolutely delighted with our new kitchen and have had so many compliments already.

I would highly recommend Creative Homes to anyone looking for a high-quality kitchen renovation or home improvement project. Five-star service all the way.

The staff were very helpful and informative. They did a fantastic job of my bathroom right through the whole process. I would definitely recommend them and use them again when I need my other bathroom done.

When looking for a supplier to design and fit a media wall, we engaged with several firms before deciding to go with Creative Homes.
We met with Maggie in the Design Team who was extremely helpful and generous with her time, giving her advice whilst also taking on board any preferences we had.
Once the design was finalised, an installation date was arranged that fitted our timeline and a pre-installation visit from Craig (joiner) was understaken.
The team did a great job and completed the installation within 1 day, and although there were a couple of minor snagging issues, these were rectified extremely quickly by Craig to our full satisfaction.
A post-installation visit from the Operations Director, Mark was also carried out within a couple of weeks of completion.
Overall, we are delighted with the service we received from start to finish. Comms throughout the process were first class and we are delighted with the finished article.
A great team effort from all involved and we'd highly recommend this company to others!

I couldn’t be happier with my experience with Creative Homes Scotland. They truly brought my dream bathroom to life, taking my ideas and transforming them into a beautiful, high-quality space that exceeded all expectations.
A special thank you to Ken, the designer, whose creativity, attention to detail, and ability to understand exactly what I wanted made the whole process seamless and enjoyable. His design expertise really shone through in the final result.
The craftsmanship from Matt and Greig, the joiners, was exceptional—they took real pride in their work, and it shows in every detail. Their skill and professionalism made a huge difference.
Dan the plumber, Scott the tiler, and the electrician all did fantastic work—each trade was highly skilled, reliable, and clearly committed to delivering a top-quality finish.
From start to finish, the whole team were professional, friendly, and dedicated to achieving the best possible outcome. I would highly recommend Creative Homes Scotland to anyone looking for a stress-free experience and truly outstanding results.

En-suite Transformation
After watching an advert on TV we contacted Creative Homes Scotland- Glenrothes. Within a few days, Ken the designer came out to take sizes and to find out our vision for our en-suite. We visited the showroom around a week later to view his design, which after a few tweaks we were happy to go ahead with. The process ran smoothly and within a few weeks our en-suite was fitted by Roy and his team who did an excellent job, the quality of his work and the materials used were second to none. We are delighted with the finished result which has also been admired by family and friends. We would 100% use Mark and his team at Creative Homes Scotland for future projects.

We have just had a media wall installed By Liam and his colleagues.From the designing by Sandra in Glenrothes to the the installation By Liam every thing went tick tick.When we now have visitors there first comment is Whow that’s really nice.If your thinking about a Media wall get along to Sandra in Glenrothes first.

We had our new kitchen supplied by the Edinburgh showroom. Initially Jordan started the project then Janet stepped in while he was off sick. Janet is just amazing at what she does. So down to earth, I felt sad knowing our kitchen was ordered and just awaiting fitting and no more appointments with Janet. I enjoyed our wee chats, she’s so nice! Alan makes a fab cup of tea 👌lol. It really doesn’t feel like a pressured sell. We were recommended a company for installation which we felt confident in using. GI joinery were fantastic! Gary and Sol were so professional and the other trades they brought on board were spot on, such nice people. Would I use Creative Homes Scotland again…100%!!! their service is second to none. Just wish Gary and his gang lived closer as I’d have them back to do lots of work, but it’s just a tad too far for them

Just had the most beautiful bathroom installed by creative homes.
After seeing this bathroom in the show home over a year ago we were instantly in love but weren't in a position to buy yet. Thankfully a year later on our return the exact bathroom was on sale as ex-display!!!!
The whole process has been smooth and exceeded our expectations from initial measurement to design to fitting.
We are now left with the most stunning five star hotel style bathroom which you wouldn't have a clue came from a show room.
A couple of hiccups/ delays during fitting which were quickly rectified.
Couldn't fault creative homes and will certainly be back for our next house project!!

After initial design problems Mark Binnington (Operations Director) and all the staff involved went above and beyond and gave us the toilet we desired. The finished result is perfect. We saw an advert and went to the showroom where Ken could not have been more helpful and the service was top class. The plumber was very good as well as the joiner and painter.

Recently had a kitchen installed by creative homes scotland 6/4/26 From start to finish we had an excellent experience and would highly recommend this company to anyone Alan went above and beyond to help us achieve our dream kitchen The fitting team was Liam and Blue who were fantastic lads who also went above and beyond and turned our dream kitchen into a reality

We can't recommend Creative Homes enough. We came to the showroom with a dream and they made it reality and more. Everyone from Sandra who designed our kitchen to the whole staff were amazing. When there was one very small issue with the Quooker Tap they went all out to rectify it. The fitters Liam & James were first class and their workmanship and communication was excellent. Absolutely a first class job from start to finish. The whole team made everything so easy and stress free.

Creative Homes in Edinburgh did a wonderful job helping to design and fit our Media Wall. Liam and James the joiners were very pleasant and got on with the job , no messing around and the end result is terrific, they did a great job. All staff at Creative Homes were very helpful.
We would have no problems recommending them.

We went to creative homes in Glenrothes to look at media walls and were impressed by their selection. They offered to come out and give us ideas and take sizes.
Maggie came out and was very helpful and gave us good ideas. We went back to Glenrothes and we seen her plans on the computer which we liked and duly ordered. So three weeks later Liam and Bleu, the fitters came to the house to fit, They were punctual ,polite very tidy and excellent tradesmen. We would thoroughly recommend creative homes for any home improvements ,from start to finish everything went well,

We’re absolutely delighted with our bespoke dressing room. The quality is excellent and it was designed exactly how we wanted it. It was manufactured and delivered within our tight timescales and the whole process was smooth from start to finish. Can’t recommend Alan and the team at creative homes enough!

We went to Creative homes to see about a new bathroom Arlene was most helpful in helping make our dream bathroom and were spoilt for choice.Alan the fitter was really great and his work was first class.
We would recommend Creative homes to any one and also thank Mark for all his help and advice

I wanted to leave an honest and balanced review of my experience with Creative Scotland.

My main issue throughout the process has been communication. I waited over three weeks for a return call from a Director following my request, but unfortunately that never happened. If senior management can’t return a call, it does make you question how communication filters through the rest of the business.

To be clear, I am happy with the final result, but that is entirely down to the sub-contracted installers, who were professional and did an excellent job. They are paid separately and I would absolutely recommend them.

The issues began early on. The bathroom was initially designed incorrectly after a missed appointment, which I had to chase myself. Measurements were eventually taken, but by then the original consultant had left the company, meaning someone else had to pick up the enquiry. This led to further uncertainty and delays.

Due to the number of red flags, I requested a meeting to decide whether to proceed. I was reassured that everything would be checked and double-checked before ordering and installation. On that basis, I agreed to move forward.

Unfortunately, a number of issues still occurred:

My original installation date couldn’t go ahead due to a cracked basin and damaged wall panels. When I suggested using the identical basin from the Edinburgh showroom, this wasn’t taken forward.

On the day of installation, the wrong size shower tray was delivered — despite assurances everything had been checked.

Panelling boxes arrived unopened, making it unclear how checks had been carried out.

The wrong shower valve was delivered.

The custom-built basin and toilet cistern top were the wrong size.

The basin tap arrived without a fixing bracket.

A replacement tap bracket was sent, but arrived without the bracket again, which I was advised was due to a faulty batch.

Creative took full payment for all hardware prior to installation, yet these repeated issues suggest gaps in process, quality control, and internal communication.

In summary, I would recommend the installers, but my experience with Creative Scotland themselves was frustrating and unnecessarily stressful. There is clearly a breakdown somewhere in communication and checking procedures that needs addressing.

We had a new bathroom installed last year and although it looks nice there were a few hiccups along the way. The customer service once we had purchased the bathroom was non existent. The fitters were too rushed. The design was changed slightly on the advice of the fitters as it wasn’t going to work. Despite the designer saying she couldn’t wait to see the finished result we never heard from her again. The shower tray has the drain right at opening door of tray so appears to have been the wrong tray for the bathroom. Wouldn’t use this company again.

liked the initial process and design of our dressing room and although we love the end product, we had to contend with a few hiccups along the way.
We also thought it would have been courteous of the company to call and ask our thoughts on the service provided.