Crafter's Companion Omdömen 

I recently had a query regarding a product I’d missed out on and I exchanged emails with Julia Rowlson. She was pleasant, courteous, helpful and professional. I have been a loyal CC customer since the beginning. I love the products, the team and the demonstrations and encouragement they give. If I have ever had a problem, which has been very rare over the almost 20 years I’ve been a customer, the response from the very lovely people in the Customer Service team, whether by email, or by telephone, has been timely and always helpful. Thank you.

I asked a question about a product they sell and they were very quick to respond and very helpful. Thank you :-)

Julia is always very helpful, kind and courteous. Crafters companion CS is great!

Awesome customer service provided by Julia Rowlson. She resolved my query quickly and with friendly efficiency.

I had a very good experience this week. I needed some craft tools that I was unable to find anywhere. So I got in touch with their customer services, who kindly helped me out and got them sent out to me by the next day. Very pleased with their service. X

I very rarely reach out to Customer Service as my orders are always on time and intact! The few times I have had to reach out (which I can count on one hand) the problem has been resolved in a timely fashion and no complaints from me.

It's not CC that I have had a problem with though, but the shipping company here in the USA. My issue was NOT CC's fault but poor packaging from GOFO, the shipper.

I love CC and 90% of my crafting products have been purchased from them. The quality of their paper and cardstock cannot be beat.

I've been with Miss Sara since the beginning of her journey way back on HSN so she has "grown up" in front of me. Keep up what you all are doing. Everyone associated with CC, presenters, demonstrators, behind the scene crews, and customer reps are fantastic. Thanks for all your hard work and caring.

I love Crafter’s Companion products but since the change to US warehouses for shipping to US customers, shipping has been very inconsistent. Some orders come complete and in a reasonable time while others take much longer to arrive. I have had incorrect items, broken items, ship in multiple packages and lost orders. When I reach out to customer service about issues, most of the time, the response time is very quick. However there have been some tomes when a response takes 5 or more days. My biggest disappointment is with the shipping and lost packages. The most recent lost package is now being shipped again but 2 items in that order are now out of stock so I was refunded. I hope Crafter’s Companion will change their warehouse and shipping partner. I have made the decision to no longer order from Crafter’s Companion because of the issues with shipping. I have been a customer for a number of years and am sad that the US shipping partner has pushed me to that decision.

The help I received after a minor 0ro lem with an order.
It was dealt with very quickly by Julia, I always find that that the Customer Service Advisors are always polite, helpful and very knowledgeable about their stock.

I contacted Customer Service to ask them about product.Julia got back to me in no time with an answer. As always first class service with Crafters Companion.

I had an issue with the condition my package arrived, I got in touch with customer services and Julia went above and beyond in sorting everything out. Excellent service.

This company has the most amazing team of people. Customer Service, in particular, are the best in the business. No query is ignored and if you call they are so friendly and helpful. I have been buying from Crafter's Companion for almost 22 years and would recommend them to every crafter. The products are top quality and value for money and the despatch team are fast. As for the programs they are so informative and their experts and presenters are fabulous. I wish I could give more than 5****.

Crafters Companion has one of the best customer service teams. They have never hesitated to solve any issue. Deliver time is excellent. I love working with Crafters Companion.

I needed the instruction that was missing from mr template set the team were very helpful and soon got it sorted

Julia was very helpful in solving my problem. I wasn’t receiving the emails related to Craftaganza 2027. I didn’t receive anything that announced the tickets were on sale. Luckily my friends from the last Craftaganza forwarded the email to me. Julia went in and had all the emails resent to me.

I was notified right away that Customer Service received my email however I did resend my request because I found it very usual to not get a reply the next day. I did receive a response quickly then and my issue was resolved quickly. It was a little more involved than anytime previously. Julia was efficient and clearly stated how the problem would be resolved. I think CC Customer Service is the best in keeping their customers happy.

I love Crafters Companion, There products are amazing,
I have always found customer services excellent,
If I have had a small issue they have got back to me the same day, and always sorted the small issues I have had straight away,
I want to say a big thank you to Julia and all the team,
They have all been so lovely to talk too, And very friendly,

Crafter’s Companion has earned every bit of my gratitude. Their products inspire my creativity, but it’s their customer service that keeps me coming back time and time again. Whenever I’ve experienced a shipping delay or a small hiccup with an order, their team has been right there — quick to respond, kind in their communication, and genuinely committed to making things right.

It’s rare these days to find a company that treats you like a valued customer instead of just another transaction. Crafter’s Companion consistently goes above and beyond, and I appreciate the care they put into every interaction. Thank you for making crafting even more joyful.

Great customer service. I have always received good customer service. Response has been quick and efficient.

I remain a loyal customer because of customer service. They have always answered my emails in a timely manner, resolved my issues to the best of there abilities. CC recognize there customer service department because they are the backbone of the company. They have to deal with all the mistakes made, angry customers etc. shout out to Kaitlyn this time around and to the whole team thank you.