My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... Se mer
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There were lots of different designs of furniture but we were looking for certain types as most places we had been to didn’t have what we were hoping to find the sizes were more important as we have... Se mer
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The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... Se mer
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Very friendly staff. Helpful and informative. Although the staff were busy we didn’t feel rushed. We were more than happy with our purchase and Experience. Definitely will return again.
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Företagsinformation
Om Cousins Furniture
Skrivet av företaget
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktuppgifter
4,8
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff are extremely helpful but not…
The staff are extremely helpful but not at all pushy. The salesperson, Peter D was very professional and helpful. Would highly recommend the Shrewsbury showrooms.
18 juni 2026
Svar från Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience at our Shrewsbury showroom. It's fantastic to know that Peter D provided professional and helpful service while giving you the time and space to browse without any pressure.
We'll be sure to pass your kind comments on to Peter—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Attentive staff and helpful advice on…
Attentive staff and helpful advice on purchase.
Very efficient sale process and delivery.
8 juli 2026
Svar från Cousins Furniture
Hi Anthony,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team attentive and appreciated the helpful advice during your purchase. It's also great to know that both the sales process and delivery were efficient and met your expectations.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Sales Rep cannot add.
Sales Rep cannot add.
He calculated the discount incorrectly.
Only when we asked to check the order was the discount corrected.
Otherwise they have nice quality furniture.
14 juli 2026
Svar från Cousins Furniture
Hi Mr Mirza,
Thank you for taking the time to share your feedback.
We're pleased to hear that you like the quality of our furniture, but we're sorry to learn there was an error with the discount calculation during your purchase. We appreciate you bringing this to our attention, and we're glad the mistake was identified and corrected before your order was completed.
We understand how important accuracy is, and we'll share your comments with the team to help ensure the same issue doesn't happen again.
Thank you for your valued feedback, and we hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
Cousins Furniture Team 👍
Great experience in shop
Great experience in shop, guidance given.
Able to sit and try furniture able to browse at leisure, questions answered. Friendly staff and facility to charge car all round excellent experience.
7 juli 2026
Svar från Cousins Furniture
Hi Caroline,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you had such a great experience in store. It's fantastic to know you were able to take your time trying the furniture, browse at your leisure, and have all your questions answered by our friendly team.
We're also pleased you were able to make use of our EV charging facilities during your visit. It's wonderful to hear that everything came together to make your experience an excellent one.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received fantastic customer service and that your delivery was both swift and well-timed. Providing a smooth experience from purchase through to delivery is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great staff
Going through a refurb at the minute. We found the table and chairs we wanted. The person we dealt with was very helpful and professional. It didn't take long to do the paper work. They have a great variety of everything.
14 juli 2026
Svar från Cousins Furniture
Hi Nickie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect table and chairs and that our team provided such helpful and professional service. It's great to know the ordering process was quick and straightforward too.
We also appreciate your understanding while our showroom is undergoing refurbishment. We're pleased to hear you still found a great variety of furniture to choose from and had a positive experience.
Thank you for choosing Cousins Furniture. We hope you enjoy your new table and chairs for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent Service. Wide ranging amount of carpet products…
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your representative to measure room and provide a quote, follow up phone call. Very efficient service.
14 juli 2026
Svar från Cousins Furniture
Hi Mr Bound,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our flooring department. It's great to know our team helped you find the right carpet to suit your needs, and that being able to take samples home made choosing the perfect colour easier.
We're also pleased that the same-day home measure, quotation, and follow-up call all contributed to a smooth and efficient experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new carpet for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE
When our sofas were first delivered here was a problem with them and they had to be sent back. cousins provided us with two loan sofas whilst they were repaired and today they were returned in perfect condition albeit a missing floor pad on one sofa which has been reported and hopefully be replaced. The service we received from everyone was exemplary and we can not fault the excellence of the customer service and delivery teams involved.
17 februari 2026
Svar från Cousins Furniture
Hi Carol,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, although there was an issue with your sofas initially, our team was able to support you throughout the process. We're pleased the loan sofas helped minimise any inconvenience while your furniture was being repaired, and that your sofas have now been returned in perfect condition.
Thank you also for letting us know about the missing floor pad. We're pleased this has been reported and will ensure it is resolved as quickly as possible.
Your kind words about our customer service and delivery teams mean a great deal to us, and we'll be sure to share your feedback with everyone involved.
Thank you for choosing Cousins Furniture. We hope you enjoy your sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Stuart was really helpful on the day we…
Stuart was really helpful on the day we visited the Dudley branch. We have subsequently changed our order due to our incorrect measurements at our end and Stuart has been nothing but helpful. THANK YOU😀
6 juli 2026
Svar från Cousins Furniture
Hi Lynette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Stuart provided such helpful service during your visit to our Dudley store. It's great to know that when your measurements changed, he was able to assist you with updating your order and made the whole process as easy as possible.
We'll be sure to pass your kind words on to Stuart—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture when it arrives!
Kind regards,
Cousins Furniture Team 👍
Brilliant staff
Brilliant staff, David and Amanda. Good quality and attractively displayed furniture. Good prices.
6 juli 2026
Svar från Cousins Furniture
Hi Mrs Lambert,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David and Amanda provided such brilliant service during your visit. It's also great to know you were impressed with the quality of our furniture, the way it's displayed, and the value we offer.
We'll be sure to pass your kind comments on to David and Amanda—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi Harry,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team professional and helpful. Providing excellent customer service is something we take great pride in, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very efficient and helpful staff well…
Very efficient and helpful staff well educated in the specifications of your mattresses.
5 juli 2026
Svar från Cousins Furniture
Hi Pat,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team efficient, helpful, and knowledgeable when assisting you with our mattress ranges. Having the right advice and product information is so important when choosing a mattress, and we're pleased our team could help.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope you enjoy your new mattress for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent delivery service x ontime and…
Excellent delivery service x ontime and polite. Will use again.
5 juli 2026
Svar från Cousins Furniture
Hi Donna,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our delivery service and that the team arrived on time and provided polite, professional service. We'll be sure to pass your kind feedback on to our delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your support and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Cousins furniture are a brilliant…
Cousins furniture are a brilliant company and on the day when I saw a £2500 bed going for a song i just had to sing my way to placing a deposit of £100 because it meant I would have a quality bed with £2000 reduction because it was x display. Emily served me and as usual I got the feeling of the full cousins treatment. Cousins make you feel as though you truly are their cousins and within reason you can pay in instalments all you want from your cousins is a really good break this was one of them I am now sitting happily on that bed and have had a few good nights sleep since it’s arrival. All I can say is go to your nearest cousins when you want quality furniture and reasonable negotiations for paying in instalments superb superb service.
28 november 2025
Svar från Cousins Furniture
Hi Sandra,
Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear how pleased you are with your new bed and that you found such a fantastic ex-display bargain. It's wonderful to know that Emily provided you with what you describe as the "full Cousins treatment" and made your shopping experience so enjoyable.
Your comment that "Cousins make you feel as though you truly are their cousins" really means a lot to us. Creating a welcoming, friendly atmosphere while helping our customers find quality furniture at great value is exactly what we strive for.
We'll be sure to pass your lovely feedback on to Emily—she'll be delighted to hear your kind words.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you continue to enjoy many comfortable and restful nights on your new bed!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi Roger,
Thank you so much for your 5-star review!
We're delighted to hear that you found the advice you received helpful and that you never felt pressured during your visit. We believe choosing furniture should be a relaxed experience, so it's great to know our team gave you the time and guidance you needed.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Manager Pat was attentive without being…
Manager Pat was attentive without being over bearing.
1 juli 2026
Svar från Cousins Furniture
Hi Mrs Woodward,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Pat provided attentive service while giving you the time and space to browse comfortably. Striking the right balance between being available to help and never being overbearing is exactly the experience we aim to provide.
We'll be sure to pass your kind comments on to Pat—he'll be delighted to receive your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Jonathan was very helpful
Jonathan was very efficient, patient, and helpful.
He didn't rush us snd nothing was too much trouble.
1 juli 2026
Svar från Cousins Furniture
Hi Helen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Jonathan provided such efficient, patient, and helpful service during your visit. It's great to know he gave you the time you needed without rushing you and that nothing was too much trouble.
We'll be sure to pass your kind comments on to Jonathan—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very helpful and although the store is…
Very helpful and although the store is being refurbished the staff couldn’t do enough to help
8 juli 2026
Svar från Cousins Furniture
Hi Mrs Green,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so helpful during your visit. We really appreciate your understanding while our store is undergoing refurbishment, and it's fantastic to know our staff did everything they could to assist you despite the work taking place.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back to see the finished showroom soon!
Kind regards,
Cousins Furniture Team 👍
Fantastic service and help from…
Fantastic service and help from Samantha at the Shrewsbury branch.
8 juli 2026
Svar från Cousins Furniture
Hi Nathan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided you with such fantastic service and support during your visit to our Shrewsbury store. We'll be sure to pass your kind words on to her—she'll be thrilled to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great experience
I'm not a big fan of pushy sales assistants, the type that greet you just as you walk through the door. Our experience at Cousin's was nothing like this. The sales assistant was helpful but not pushy and gave us time to browse alone before asking if we needed any help.
8 juli 2026
Svar från Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a great experience with us. We understand that many customers prefer to browse at their own pace, so it's fantastic to know our sales assistant struck the right balance by being available to help without being pushy or intrusive.
Creating a relaxed and enjoyable shopping experience is exactly what we aim for, so your feedback is greatly appreciated.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
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