He pedido una crema y ha llegado en mal estado. Cuando he hablado con ellos me han vuelto a mandar otra y ha llegado aún peor. Llevo años comprando cremas por internet y nunca me había pasado algo par... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible customer services; no response to my email advising product had leaked. Contacted again via website when no response after 2 weeks & then told to photograph outer packaging (already disposed... Se mer
Företaget har svarat
i ordered 300usd products from cosmede in july 6th, and it shows from delivery tracking site that package was dispatched on 9th jul from hongkong, and nothing follows after the update on 30 Jul dispat... Se mer
Företaget har svarat
Having read other reviews, I became nervous about waiting nearly 3 weeks for this order. I am pleased to say that it finally arrived this weekend. The company provide Post Office tracking information,... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Cosme-De.com is an online store for premium cosmetics, skin care, fragrances, bath & body, haircare, men and gifts. Free Shipping is available for all orders at the best price. We have an Editor's column on beauty tips and latest trends. We are located in Hong Kong, and our office address is: 12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong. Service Hours (UTC/GMT +8): Monday - Friday, 9am - 5:30pm / Sunday & Saturday, Closed
Kontaktuppgifter
12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- enquiry@cosme-de.com
- www.cosme-de.com
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465 omdömen
Ingen aktuell inbjudningshistorik
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Svar från Cosme-De.Com
親愛的顧客:
謝謝閣下的電郵!
我們已為閣下跟進了, 請查收電郵, 此產品的包裝是個別例子, 在庫存內的同樣產品均沒有印刷上錯誤, 我們亦會接受退貨及安排退款。
為此造成不便, 真是非常抱歉!
感謝您的支持！
玫麗網顧客服務代表
Very good service
17 augusti 2018
Omdöme utan inbjudan
I both shiseido from this site
I both shiseido from this site. all is true.
9 juli 2018
Omdöme utan inbjudan
Svar från Cosme-De.Com
亲爱的顾客﹕
感谢你的长期支持﹗
请留意并不是所有退货都需要收取手续费的。如果由于地址不正确、发送失败或拒绝接收（如税收的问题），订单无法送达，我们才会收取手续费，以补偿我们已付给快递公司的运费和退运途中产品破损的损失。
根据我们跟你最近的电邮来往记录，阁下有3张订单因为未有交税而被退回，阁下要求重发，我们才收取15%订单金额作为重运费用。
如收到货品后，发现产品有渗透或破损的情况，可参考以下连结并联络我们﹕
http://cn.cosme-de.com/gb/help/main.html?msgid=906104
货物破损退回，一般来说我们并不会要求客人承担快递费。
如有任何查询，请再与我们联络。
谢谢﹗
顾客服务代表
Irresponsible delivery & Ridiculous return policy
purchased several times until I received this email，（look what did they reply）：“ If the order is returned due to unclaimed issue, there is a 25% restocking plus shipping fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund.”
Ridiculous! The shipper should ensure delivering the package to the customer. I am home and they suggest me to pick it up in the local post office ??? Charging for 25% restocking fee ??? Can anyone believe this? So Funny!!! Never heard it before. Not to mention Neiman Marcus, Nordstrom and other famous company, even local store dare not to collect one penny from refund. One word for advice：If a company do not have capacity to do international business, just don't touch it.
28 juni 2018
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear Hongyi,
Thank you for your review.
According to the tracking information of your order, your order is delivered on Jun 28,2018.
Please note that Hong Kong Post stated that "Delivery incomplete" on Jun 16,2018. That means the address is not deliverable or there is no one available to receive the parcels in the address.
The parcels were in fact held at your local post office after delivery attempted. Therefore, it will be more efficient for recipient to contact the local post office directly for delivery arrangement as only the recipient knows the time that someone is available to receive the parcel.
We have stated clearly in our website that order will be shipped via Hong Kong Post First Class Registered Airmail to the destination country and then via local postal service. Customer is strongly recommended to pay for expedited shipping if he/she would like to deliver the order via other couriers.
The restocking fee will only be charged for order that is not deliverable due to wrong/incomplete address provided by customer or parcel unclaimed.
Once again, we would like to apologize for the inconvenience that may have caused.
Please feel free to contact us again should you have further inquiries.
Thank you.
Purchasing from this site was easy and…
Purchasing from this site was easy and straightforward. Item arrived quick, and most importantly, well packaged and in perfect condition! Would definitely order from this site again.
22 juni 2018
Omdöme utan inbjudan
Great service great products
22 juni 2018
Omdöme utan inbjudan
Received email for an order never…
Received email for an order never placed, unable to see what the order is containing. No reply when calling and no reply by mail
8 juni 2018
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear Birgitte,
Thank you for your reply.
We would like to express our utmost apology for the inconvenience and discomfort caused to you.
Our Customer Care Representative will make every effort to reply within 2 business days.
Your message was replied on Jun 11 since your message is sent to us on Friday evening.
Please note that our Service hours are 10:00 to 12:00, 13:30 to 17:00 (from Monday to Friday, exclude Hong Kong general holidays).
Last but not least, we appreciate your taking the time to share your concern with us. Please do not hesitate to contact us should you have further queries.
Thank you for your kind understanding and patience.
Received fake Bioderma products
Received fake Bioderma products. The packagings were slightly different, very unprofessional finish. The content smelled like a petrol totally different from the original. When I complained, they insisted their products are 100% genuine. How can the company like this exist in 2018?
3 juni 2018
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear Customer,
Thank you for your review.
We guarantee that all products in our shop are 100% genuine and produced by the original manufacturers. Some products on our website may have a slightly different packaging from the ones on the market or what you have at home. This is because we sourced our product globally, the manufacturers need to cater for the needs of different countries.
And sometimes climate change might affect smell of the product, but the product is 100% fresh and genuine.
Understanding your concern, we have already provided you return shipping address to return the unused item. And you will get a refund once we have received the return product.
Please feel free to contact us again should you have further inquiries.
Thank you for your understanding.
Great website for shopping.
I had a good experience with this company, I would recommend this company to my friends.
1 juni 2018
Omdöme utan inbjudan
Better product range for my choice.
I have to say, at the beginning, I use it as a backup for "Strawberry Net", gradually I found I like this better than "Strawberry Net" -- it has more options of Japanese skincare products. And I hope it will include more in the future.
31 maj 2018
Omdöme utan inbjudan
Parcel Undelivered
I made an order last April 26, 2018. As of today, May 28, I still have not received my parcel. I have already checked with local post office and they do not have it. I emailed cosme-de and the best they have done so far is to forward the tracking details that is found online indicating that the parcel is now “enroute to delivery office” as of May 9. This is after passing customs inspection. So the time it takes should not exceed one week after such. At least from what I have experienced from previous orders. 2-3 weeks maximum shipping time from Hongkong to Philippines. Now it has been more than a month and I have not received any proper feedback as to how they are addressing this issue or if they have coordinated with the shipping companies involved. The goods have already been paid for and if this is not delivered, or at the least refunded entirely, I would definitely seek legal action for unfair trade practices.
28 maj 2018
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear Darl,
Thank you for your review.
According to the tracking information, your order has been received at delivery office on 4/18/2018 in Philippines and pending for your pick up.
You are suggested to contact Philippine Post asap for delivery arrangement. Otherwise it may be returned to us.
Once again, we would like to apologize for the inconvenience this may have caused.
Thank you for your understanding.
The product was properly packed and…
The product was properly packed and there was no damage whatsoever
However, as this is not my first time ordering the shipment took longer than usual. More than a month of waiting. But aside from that it was all good.
26 maj 2018
Omdöme utan inbjudan
I got what I order in few weeks and in…
I got what I order in few weeks and in good condition.
22 maj 2018
Omdöme utan inbjudan
All are good but take so much time for…
All are good but take so much time for delivery.
22 maj 2018
Omdöme utan inbjudan
It's not convenient for Macau customers
It's not convenient that there is no "Macau" option in HK site, and after consulting CS, clints have to switch to USA site to choose "Macau" and fill in the address. On the other hand, it is good that the CS can reply immediently.
21 maj 2018
Omdöme utan inbjudan
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