Cora Health Omdömen 

Poor at best, cancelled appointments and zero information as to why… I called after a text message was received saying my appointment had cancelled at 15:02 prior to that I received a message at 12:31 reminding me of my appointment… Once through the guy answering had zero information as to why it had cancelled and mumbled usually due to illness… This I found baffling as the reminder was sent a week in advance….It gets better, at 15:33 I receive an email reminding me of my appointment…Baffling at best…And annoying too as this is bordering a year since referral…

I am writing because I am still confused about what happened yesterday, particularly as I have now been told that my mother did not attend her test.

I brought my mother to the centre yesterday, and we arrived when the reception had just opened for business. We came inside and sat in the reception area.

When the receptionist was ready to take people’s names, another woman who had been there before us stood in front of my mother and registered her name first. My mother then registered her name immediately afterwards. Therefore, my mother was present and had reported her arrival.

The other woman’s name was called and she went inside for her appointment. My mother remained in the reception area waiting for her name to be called.

We waited for approximately 30 minutes. My mother was then told that her appointment time had passed and that they could no longer carry out her test that day. She was not given a new appointment.

What I do not understand is why my mother’s name was not called when she was there, had registered her arrival, and was sitting in the reception area waiting to be called. At that point, there was nobody else waiting for the test.

We therefore went home still confused about what had happened. I am particularly concerned that my mother is now being blamed for not attending, because this does not reflect what actually happened.

Could you please check your reception/attendance records and clarify what happened yesterday, including whether my mother’s arrival was recorded and why she was not called for her test?

I would also like a new appointment to be arranged, as my mother attended yesterday and was unable to have the test due to circumstances that were not within her control.

I would appreciate a clear explanation so that this matter can be resolved.

This horrific company shouldn't be contracted at all to provide healthcare.

I had a scan which diagnosed degen disc disease, arthritis to lower spine and a herniated disc so my GP arranged for physio.

I attended and the physio stated that I would be given group therapy and contacted when a slot was available.

2 months passed and they wrote a letter to my GP discharging me, saying that I never made contact when they didn't even contact me to state when my physio would start.

I sent a complaint email to them and they said someone would be in contact but no one did.

Thanks to these clowns my back problems are worsening as I've had no treatment and I've had to re contact my GP. Hopefully I won't be put with these idiots again or I'll be requesting not to be put with them again.

Now trying to contact PALS since this company doesn't seem to like responding to complaints.

Referred by GP waited 6 weeks for a telephone consultation, after filling out online questionnaire about symptoms only to be told put some cold peas on my back for pain relief!? Wow, never thought of that! I was sent a link, phone number to make an appointment to see a physiotherapist, link took me to a home page with no clear options to make an appointment. Phoned and was told the soonest possible appointment was 8 weeks time and 20 miles away. I explained I’ve had a previous operation on my back and need an X-ray this was ignored. 10 years ago I’d go to GP and he would refer me to my local hospital. I do not know how long it will take to get treatment. I have to call back on Friday and try again. Depressing.

After being referred due to suffering with constant spinal pain since childhood, I had a phone-call appointment.
After explaining my concerns, the person on the phone said they’d create a program for me to follow to help with managing my pain and increasing mobility.
I mentioned that I had been trying yoga but found it would led to discomfort and a feeling of restriction.
So of course this “professional” creates a plan based around yoga stretches I have already done and don’t work for my situation. Also, suggesting workouts that require equipment I don’t have access to?
Other workouts they have suggested are confusing and don’t have clear instructions or images to help follow. How am I meant to follow a plan safely without having a face to face consultation to demonstrate and ensure that the exercises are done right?
But if I want a face to face appointment I have to call back at the end of September for a potential appointment in October ~ where they can assess my progress doing exercises I don’t understand? This system makes no sense and has no interest in actually helping.

If I could give 0 stars I would. I don’t know why all of a sudden this is the middle man when you go doctors and ask to be referred to the hospital but instead you get referred to this utter crap service. I would have expected the so called professional on the other end of the phone to have my medical history but no. Clearly that would be too easy. How can you diagnose someone over the phone. I’m so disappointed after waiting months for this appointment. I know what’s wrong and I know what I need but it’s like talking to a brick wall. Shambles of a service. NHS has gone down the toilet. I have to jump through hoops to get anywhere. Well that’s not happening. Get rid

Oxfordshire MSK initially contacted me by letter to make a referral appointment but, when I phoned them, they said the letter had been wrongly sent out. Waited to be contacted again but heard nothing until I got a letter 4 months later. This said they were closing down the referral as I had not made an appointment! This can only be regarded as a diabolical, low quality service probably provided at low cost!

Telephone appointment went Ok although waitied a long time for it, videos for exercise helpful. Decided to cancel the face to face appointment but it has taken 2 hours to find a telephone number. Why can't they put that on the appointment text.

**A Highly Disappointing Experience**

This was an extremely disappointing experience. After waiting approximately two months for an elbow scan, I finally received an appointment date and time.

When I attended the Ilford Health Centre, I was informed by the staff member responsible for carrying out the scan that the appointment had been incorrectly booked and, as a result, the scan could not be performed\. I was advised that I would receive a new appointment within one week.
However, the following day, I received a text message stating that I had failed to attend my scan and asking me to complete an online form explaining why I had not attended.

I find this situation particularly concerning, as I attended the health centre at the scheduled time and was unable to receive the scan due to an administrative error with the booking. It is therefore inappropriate to record this as a missed appointment. The situation caused unnecessary inconvenience and further delayed access to the medical examination I had already been waiting for approximately two months.
I would strongly recommend that the booking and communication procedures are reviewed to prevent similar situations from occurring in the futurе.

I have received the best care from Christine over the last weeks who had been an amazing in my progress of coping with my conditions.

UNFIT FOR PURPOSE

Slow response to phone calls
Friendly but inept at getting information
Gives out outdated phone numbers
Cannot connect you to Harrow centre

Physios at Harrow are good, but not all use their common sense. Receptionist there is especially unhelpful

Received an appointment (phone, Kirklees) for the 21st August; waited all day - no call. No message to explain or rearrange. No follow up message. Tried to call the number sent in the original text message; doesn't work. Link now expired and no follow up details to rebook... appalling third party provider, and a waste of NHS money.

Cora Health have excelled themselves. I really didn’t think that the service could get any worse but today they finally excelled themselves and hit rock bottom.

I have just spent an hour and a half and driven 21 miles to be told that we can’t help you today and that I need to be referred to yet another person.

I started my referral process at the end of last year and had my X-ray but now it is September and I am still not further forward.

I would have given no stars, but unfortunately Trust Pilot doesn’t allow that

Absolutely terrible service I was referred to cora by my GP for knee and back pain I waited 3 months before getting a text to make an appointment for a consultation then another 6weeks before I started physiotherapy I had 3 sessions of physiotherapy and then was told to go back to my GP each time I went for physiotherapy the same questions were asked and the physiotherapy did nothing for my problem my pain is still the same if not worse the physiotherapist didn't listen to me always talking over me I was not happy at all with the treatment I got .

After waiting months in between a phone consultation and appointment my appointment was cancelled 2 days before without any reason given. I phoned to re-book and they couldn't offer any suitable times and just said phone back next week. I used to be able to see a physio in my doctors surgery 5 minutes form my house now the clinic is the other
side of the city. Absolutely useless.

I was referred for knee pain, waited several weeks for a telephone consultation, asked to fill out a form on text, spoke to a ? physio, who after asking me roughly the same questions the form had requested, said I needed a face to face appointment!! For this I had to contact the secretary, after 5 attempts and being offered an appointment 30 miles away in Halstead, I gave up.
The staff I engaged with were polite, but not particularly helpful, the service to me disjointed,

If it was possible to give ZERO stars, that’s what I’d like to award. Literally the worst and most frustrating experience.

Having received a text from the hospital, I was told my son. Was being referred for physiotherapy and if I hadn’t heard from Cora Health in 7 days to contact them.

After contacting them, I’ve received a string of mistruths and non actions. The first call handler said there was no record of him and that she’d call me back in 5 mins…..no call back…..I called back an hour later and was told something else and that someone would get back to me. Phoned again the next day to be told something completely different and that I needed to contact someone else.

Basically Cora Health seem to be a bunch of call handlers operating with distraction techniques to prevent you getting the treatment required. AWFUL!!

I would rate minus zero if I could.
Terrible service on every level, long waiting times to answer calls, appointment wait times several months away, then unexpectedly cancelled via text with no explanation or alternative date offered, so had endure another long call.
In my case I had already had an MRI & had been managing my condition for 2 years! My GP did an URGENT referral, which was initially put on a waiting list for a triage appointment, after daily calls, I managed to get an appointment, only for it to be cancelled. Simply not good enough and Cora Health are not fit for purpose.
I need a partial knee replacement, Cora health should not be involved in this type of case when it’s clear to see it’s was a case of kicking the can down the road.
Their website is a complete lie!
This not the answer tax payers need, & in many cases delays treatment, causing pain & further avoidable surgery if dealt with properly in the first place.
It’s a shame the Gp’s and patients and no say or choice.

Their physio facility in Botley is almost impossible to get to by car as there is no public parking nearby. You can risk parking in the B&Q carpark, but they have signs threatening to tow your vehicle if you're not a customer there.
As for the service, there are stupidly long waits between referrals. I had some ineffective treatment in February, and was told to wait for a follow-up appointment. Eventually I received a letter in August telling me I had been discharged because I hadn't responded to their comms. I called them and they said they sent me a text msg in June to which I didn't reply. No such text msg exists on my phone. Now I'm back to square one.

This companies performance is not rateable. They simply are not fit for purpose and I can not believe that health authorities are being conned into using their services.
I was referred to them in December 2025 and now at the end of August 2026, I am no further down the line. They cancelled appointments with less than 24 hours notice then can’t offer alternative appointment , they give absolutely no physio service just a bit of paper and they don’t even show you how to do the exercises once. It is a disgraceful company. Move to a health authority that has the sense not to use them!!!!!