Cora Health Omdömen 

Absolutely useless. Has caused me nothing but stress and depression. Been put through to people that can’t actually progress my care, last phone appointment never happened. Appointment slots are always a month apart so care is constantly delayed. I also kept receiving emails and messages saying I would be removed from their waiting list if I didn’t book an appointment with them. Official complaint initiated through the NHS.

I completed my self referral call and received a reply that I would be contacted within 5 days
5 days has well passed but I have heard nothing from them.
I have telephoned them a couple of times but just get a recording stating that one of their friendly staff will answer the call soon, however nobody ever answered my calls.
I feel that the NHS should review their contract with this company as at the moment the service that Cora provides is non existent

My physiotherapist- Jamie Baker at Braintree Community Hospital- has worked so hard to help me. More important than anything else is the fact that he has listened to me and taken action where other medics have dismissed me. Cannot adequately express how grateful I am.

The staff member i saw was as always good and thorough
But my 3 star is for disabled accessible toilets
Nice new place big airy reception and examining g rooms
But where are disabled toilets?
I needed the toilet had to find someone to key in the code
Couldn't get taken in by wheelchair so had to get out and with the aid of my carer managed to get into a cubicle even The door was restricted for opening due to the sanitary receptacle that was placed directly where the door should open
Surely I am not the only wheelchair user thst uses cora health. At least in the previous place accessible toilets were just right!!

Absolutely terrible service - I was referred by an NHS GP - Cora then claimed to have texted and called (which they didn't) so took me off the referral list entirely. 4 months later I managed to actually get a telephone appt booked in - lo and behold they never actually called me!

Don't waste your time and if you're referred by the NHS request something different! Shocking service!

The whole process from referral, to date for initial consultation, diagnosis, date for recommended procedures (2), and these being carried out, was quick and seamless.
The staff, from communications to reception, to the health care professionals who performed the minor operations were efficient, informative, polite and reassuring. If only the NHS worked as well.

Every interaction felt like being trapped in a never-ending loop. The same scripted responses were repeated over and over again, regardless of the questions asked or concerns raised. At one point during a 15-minute call, the same accusation was repeated roughly a dozen times, despite my attempts to clarify the situation. It was less a conversation and more a demonstration of how many times a single sentence can be recycled.
The experience gave the strong impression that communication was viewed as a one-way process. Questions went unanswered, explanations were ignored, and concerns were brushed aside in favour of repeating the same talking points. I genuinely began to wonder whether I was speaking to customer service representatives or faulty answering machines stuck in a permanent loop.
Professionalism was conspicuous by its absence. Rather than listening and engaging constructively, the response was often defensive, dismissive and unnecessarily confrontational. Basic courtesy, empathy and respect, qualities that should be standard in any customer-facing role, appeared to be in very short supply. Cora Health social media rating of 2 out of 5 suddenly makes perfect sense. In fact, after experiencing the service firsthand, that score feels remarkably generous. What makes this particularly concerning is that this is a healthcare provider. Patients should expect to be treated with dignity, respect and compassion, not hostility, repetition and indifference. The behaviour I encountered was completely at odds with the standards of patient-centred care that healthcare organisations are expected to uphold.
If customer service is measured by the ability to ignore legitimate concerns while endlessly repeating scripted phrases, then this organisation is operating at an exceptional level. Unfortunately, for anyone expecting professionalism, common sense or basic listening skills, the experience is likely to be memorable for all the wrong reasons.
A spectacular example of how not to treat patients. Disappointing, frustrating and deeply concerning.

I was sent to the wrong location, and when I called to confirm the correct address, I was told that I would have to reschedule my appointment. This is extremely frustrating and unacceptable, as the mistake was not mine, yet I am now being inconvenienced and forced to wait another month for an appointment.

I think Geoff had decided his course of action before we walked through the door. When we raised concerns he just repeated himself and assured us he could progressively assist with future appointments. I advised it had taken 3 months to get to see him and he advised it was because of being referred, gave me a card and told me to ring the number for an appointment in 3 to 4 weeks. I advised I was sceptical but he advised it was central booking, looked at his screen and said, yeah 3 to 4 weeks. We phoned the number 20 minutes later and were advised the next time we could see him was December 1st. So no progressive assistance then and meanwhile his muscles are depleting and he's getting worse. If this is the best standard Cora can provide they are quite simply a drain on the NHS. According to the woman we phoned Geoff would have known he didn't have any appointments until 1st December - so basically, he lied to us. Meanwhile, as I pointed out to Geoff, because he can't move much my husbands muscles are deteriorating and he's finding it difficult to get around. Only when I asked about an Xray when he was walking us out the door did he say that someone else had looked at it and we weren't given any results and it wasn't discussed with us. We stated we had been told my husband needed a scan and Geoff just repeated that he was treating what he thought was 'probably' a nerve problem with lifting the left leg and flexing the foot a little 3 times a day and now we won't see him until 1st December - by which time my husband mobility shall have got worse - no wonder the old people in the country end up housebound!

I have no idea why the NHS are using such an appalling firm. I have had 4 issues with both the Oxford branch and telephone staff this past year and I'm about to refer my complaints to the NHS as I do not believe my issues have been properly addressed. This is by far the worst firm I've ever had the displeasure to use. Shame on you!

If I could give 0 stars I would. No idea why the NHS would outsource physio to this dire and dangerous service. Came with extreme hypermobility in neck and CCI - gave me exercises that were inappropriate and causing more neurological symptoms, sent a complaint and their “resolution” was to give me even more exercises that are not only inappropriate but potentially harmful. Symptoms are worse than ever and unsure what damage I’ve done to myself doing these exercises unsupervised. Horrendous service.

Terrible,how are these companys allowed to keep nhs contracts ive been waiting for a physio call for ages,i suffer badly with my knees and have a problem with my foot which healed wrong when i broke it.honestly the man who called me kept going quiet ,i had to keep asking if he was still there it was like he was on social media or something while on phone to me,he seemed bored and honestly had no interest in me just getting off the phone,so after waiting for a long time i got a call from someone who was just going through the motions of a job they obviously dont like .but need a job i suppose .they definatly didnt act like someone who actualy wanted to help me at all,and also this was at 930 am so god knows how bad the peoples calls got as the day went on,its heart breaking what has happened to our once great country

I was diagnosed with a frozen shoulder by my NHS GP and sports physio, and referred to Cora. I was in extreme pain and rang the service to follow up, since I had received no acknowledgement of my registration after a week, and was told it would take at least six weeks for telephone contact. I was then told by the NHS my referral had been fast tracked, and still heard nothing until I received a letter saying I was being removed from the waiting list as I had not responded. It turns out their text, sent from a non-NHS number, had ended up in spam.

I was able to book a call for two weeks later, which actually felt productive, and I explained the level of pain I was experiencing and the high levels of pain medication I had to take.

I had a face to face appointment today where again I explained the history, including the extreme pain and inability to do daily activity or sleep. The physio then proceeded to manipulate my arm to check if it was a frozen shoulder. It was so extreme I was in tears. My sports physio had been able to diagnose my frozen shoulder without excessive pain, let alone causing me to cry.

I was then asked if something else was going on in my life to cause me to be upset, and I explained no, it is the extreme pain. It is astounding to go for a medical appointment and end up in more pain than when you entered. It is puzzling that Cora Health would undertake this type of extreme manipulation if the practitioner is not in a position to offer any pain relief.

The physio told me it will likely take at least several weeks before I can see someone who might give a steroid injection, but they potentially would not do that on the first appointment.

The cost of this delay is not only to me. While waiting for Cora I have had to see my GP many times and be prescribed increasingly strong pain medication, none of which has worked. A steroid injection is a comparatively quick and inexpensive treatment. Instead the NHS has paid for months of appointments and prescriptions. And whilst private clinics are able to diagnose and provide steroid shots and scans in a single sitting, Cora draw this out over multiple visits over many months. It is frustrating to watch taxpayer money spent this way.

I think the NHS should be very mindful of referring people to this service. I am now in extreme pain following this visit and feel I will need to go to a private practice for a steroid shot to relieve the pain I am now in.

To top it off, the physio told me to just not think about the pain and that I should enjoy the sunshine.

After today I have little confidence in the service, even if an appointment were to eventually come through.

I arrived at the Rochdale centre, approached reception at gave my name. "I'm sorry we have 3 clinics running and only have a list of names for 1 of them So if you take a seat behind the yellow barrier, someone will call your name" I asked "How will they know i have arrived if you dont have a booking in system" the reply was, "it's just what i have been told to do" I took my seat behind the yellow barrier as requested, commenting on "This doesn't bode well if they can't get a simple appointment system right" (how right i were) after staying seated for an hour i stood and the receptionist came over and said "who you here to see" I responded that "I didn't know as the only contact I had recieved from Cora was a 2 line text message but i believe I was here for a scan" I showed the lady my ttext and she replied, "Oh you are on the wrong floor" she took me upstairs and explained I had been here an hr sent to the wrong waiting room and I she was going to get a complaint form for me. Michael the ? something about MSK specialist, was there at reception and immediately bristled at the Word complaint, took me into a room, and asked the reason for my visit, I told Michael the DOCTOR had referred me for a MRI scan because I felt i had torn a meniscus, again he bristled at my self diagnosis, I explained I had had 4 prior repairs and it felt the same..."you only need a scan if its locking" was his claim, I explained I had a bone on bone pain on the inside of my knee, then in a condecending tone said "It can't be a torn meniscus then can it?" My reply was "Well, why do you think the doctor requested a scan then? Without imaging, we are all only guessing." It was obvious by this point that Michael was probably only a physiotherapist or perhaps a dental hygienist and that a scan wasn't the reason I was in this place. I expressed my disdain for what was obviously a private medical sham company bleeding the NHS told him I dont think Cora can be of help to myself and asked if I could leave. Avoid like the plague, I have had 3 appointments with these medical sham companies and every time it is the same, poorley trained semi qualified charlatans masquerading as NHS centres, operating as cheaply as they can, offering a sub standard service and i would wager NOT what was in their tendering bid. Rude, poorly trained staff, administratively inadequate and a blight on our once great national health system

Honestly could not be more greatful with the service I received today !
I had an appointment today with Philip and Jennifer and I cannot thank them enough! I was quite nervous and they was so comforting and polite and made me feel at ease ! Absolute pleasure having them completing my scan today ! So thank you very much to them both! They are an absolute credit to Cora health.

i waited 3 months for an appointment about my chronic lower back pain to be told its all in my head and discharged after a 15 minute consultation. heartbroken and devastated don’t cut it please do not waste your time with cora health all they want is to get their wait lists down. why on earth would i imagine my back is hurting for over a year

The booking was easy to make, I didn’t have to wait too long, and whenever I’ve needed to contact Cora Health by phone, the advisors have been very helpful and kind. I’ve had a few ultrasounds in Havering with Cora Health and each time the staff have been amazing; so friendly and personable, and makes the experience so much better.

This would be a zero stars if that was available.
Cara Health (in my experience) have shown no interest in my concerns. Their contact system is not maned on any number I have tried. Another privet enterprises funded by the tax payer, no suprise.

I am extremely disappointed with the service I have received following my GP referral on 11 September.

I am suffering from severe neck pain, and despite the referral being made over two weeks ago, I have still not been contacted or even received an acknowledgement of my referral. I also completed the lengthy form that was required, yet I have had no confirmation that it was received or any update regarding my referral.

It is very concerning that, given the severity of my symptoms, no one has contacted me to discuss my situation or provide any indication of when I can expect to be seen.

I find the lack of communication and apparent delay in dealing with my referral extremely frustrating.

After making a written complain, got a call on the very next day and still no appointment available. I am not sure how a physio can guess via telephone call whereas same information is filled out on their lengthy form

I guess NHS is completing wasting money on this company.

I would have given no stars if I was allowed to. My experience was not good, I was given incorrect information and exercises. Staff were pretty much disinterested and the booking system is like pulling teeth. If you can get your physio elsewhere, then I suggest you do.