Compton Group Omdömen 

I really wish I could give this despicable vile bullying company a minus stars. They are horrible people to deal with. Unhelpful parasites

Charged ridiculous admin fees for doing absolutely nothing. We have paid 39x the cost of our rent charge on admin fees. If you buy a property where they own the rent charge GET OUT. We found out 2 months into our new home that we had to insure through Zurich according to their rules, when questioned, we were told 'your solicitor should have told you this' but how could they when they didn't know? So we had to pay them £70 to stay with our current insurer- why? Who knows.

They are utterly shocking in every way and I am mystified at the five star reviews. They have managed the block in question for some years and have only ever been completely terrible.

Disgusting crooks, will hound you for money. But will not reply if you need them to action anything. It's all take, no give.

I came to trust pilot to see if I was alone in my feelings about this company and I am mortified by two things:
The amount of negative reviews about them.
The cold responses Compton are giving on here.
I am trying to sell my property - yet Comptons are insistent on getting me more and more in debt by not releasing important documentation - to the point where it is seriously affecting my mental state. After paying them over £2000 this month - a mixture of arrears and standard payments, they now require another £1K for works that have not even begun yet. They keep dangling the paperwork like a carrot and then asking for more and more money. I feel abused, like they are playing some kind of game with me and they are enjoying pushing me to the very limits of my sanity.

There is no empathy, no consideration yet most of all, no consistent communication. I have never experienced anything like this.

The one star I've been forced to give can go to Jean Jones - as when FINALLY getting through to her, she provided more clarity in 5 minutes than anyone else did in the other hours I've put it to contacting them.

Very polite and efficient staff on the 3 calls I had, both times I rang I didn’t have to wait, the third call was someone ringing from Comptons to say they had a missed call from me. My query was trying to find out about ground rent for my late parents house this was done quickly.

Lying, cheating, absolute worst company ever. Trying to cheat tenants out of tens of thousands of pounds and now threatening forfeiture on residential flats. Karma will come for these parasites. Never known a more disgusting operation

I am still on hold….. an hour and 30 minutes no one answers. My direct debit failed on the payment first notification I get is a letter threatening a CCJ you call to pay and can’t speak to anyone. It’s terrible how long do I hold….

I would like to express my heartfelt gratitude to Androula Kyriacou for her exceptional professionalism, support, and understanding. She played a crucial role in bringing to a close a very frustrating and long-drawn-out issue regarding the leasehold on my property. I will be eternally grateful to her for going above and beyond to resolve the matter. Throughout the entire process, she responded to my calls and emails promptly and positively, providing reassurance and clarity every step of the way.
Many thanks
Carol Heesom

The company is far from meeting any standards. The employees are arrogant and rude. Several times, residents have reported concerns about neighbours, stating that a drug dealer lives in the building and that suspicious individuals are frequently seen around. They also reported that one family makes life difficult for other residents and treats the shared garden as a garbage dump. EDIT. Thank you for your reply, as always, VERY HELPFUL

No one answers your call.
They say they will respond in 10 days but they dont
They will issue a CCJ for no reason

I have owned and managed multiple properties over the years and have never encountered such unprofessional and exploitative behaviour. In over 20 years of ownership, Compton has never charged an administration fee when letting out my flats — yet this has suddenly appeared without justification.

At a time when my father is seriously ill in hospital and I am trying to sell the property, I simply requested two basic pieces of information: the ground rent and the remaining lease term. It took over a month to get any response at all. When I finally received the ground rent details, I was told I’d need to pay an additional £10 admin fee just to be informed of the lease term — something that should be readily available to any leaseholder.

This company operates with zero empathy, transparency, or efficiency. Their conduct feels opportunistic and predatory, and it’s no surprise many believe they are on the decline. The stress and inconvenience they’ve caused my family are inexcusable.

If I could leave less than one star I would. Refuse to answer any questions or communicate in any way. Will not answer any questions at all stating I need to speak through a solicitor although only asking advice and not legal advice. This is the third time I have called them and got nowhere. Rude, horrible nasty staff. Disgusting company

My second review of this lot.
Firstly, I admit it, I missed a payment of £122 (to busy with a holiday). Woo the end of the world!
Today I get a threatening letter referring to court action, never missed a payment before. This companies communication is beyond a joke, threatening Court Action over one missed payment, one of my elderly neighbours actually fears communication from them as their tone is always threatening. I should have known what it would sound like, their invoices, sent months in advance, have the same tone to them.
While they are right on the ball with demanding money my requests for information about getting Full Fibre and about a garage build get silence. I chased and chased about the garage, they want me to get all plans etc. done before they will even let me know if it is a possibility, Oh and then I have to pay them more money- they might communicate better at that stage as they will earn something. The Fibre, still silence and that has been months.
In short if it involves them getting their mitts on your cash they will be on the ball, and threatening, if it involves something you want, forget it.
In short they are a communications joke.

“Then he said to them, ‘Watch out! Be on your guard against all kinds of greed; life does not consist in an abundance of possessions’” (Luke 12:15).

Great customer service from Laura Davies, polite, helpful and most importantly dealt with my queries and emails straight away.

Just completing a sale on a flat. Compton took charge of the 10 flat site around 2011. Definitely some ups and downs in the early days, once Jean Jones took charge of the site around 2015, is when the site started to settle, we began to understand what we expected from each other in terms of maintenance and costs, was always informed when a site visit was happening so I and anyone else could be present to discuss any issues in person. Even though Jean would move on within the company and we had various other site managers, Jean has always been a reliable point of contact for help even up until this day.
Its hard to get perfection, especially with multiple leaseholders maybe having different ideas. I feel we managed to strike a decent balance expectations and costs. That was helped achieved by having a decent relationship and readily available point of contact.

Despite multiple formal requests, they withheld invoices, failed to consult leaseholders properly under Section 20, and demanded payment for disputed charges – all while refusing to provide basic transparency. The cleaning company involved also appears linked to other things and I'm becoming suspicious of charges, raising serious questions.

This isn’t just mismanagement – it’s starting to look like systematic avoidance of legal duties. Leaseholders beware, we are starting both tribunal action and county Court action due to demands for costs where they can't support quotes/invoices and insurance quotes. It's becoming obvious this company are not acting in the interests of leaseholders..I think they need investigating.

My experience with Compton Group has been frustrating as a leaseholder. They retain control of the head lease and require leaseholders to use their approved insurance providers, which removes my ability to shop around for the best deal. On top of this, they charge an annual ground rent of £4. While this may be legal, the process feels outdated and exploitative, and it seems primarily designed to generate ongoing income rather than provide value to leaseholders. Greater transparency and flexibility would make for a much fairer system. There needs to be reform.

Additional response to Their comment! Yes I was aware however had no idea how laborious you’d make the whole process and had no idea you’d charge for every little piece of administration. Thanks

This business is awful and I would give them no stars if possible. They bought the leasehold from under our feet and waited EIGHT years before telling us about it. They tried to demand back ground rent, caused an awful lot of work on my part and then finally capitulated having never demanded it at the time. They ignore correspondence , disregard facts that don't suit them, constantly issue meaningless threats about court action for tiny sums of money not actually due and try to support their side of any argument with digitised "documents" which do not always appear to me to be genuine or authentic. They are a truly awful business. When we tried to purchase the freehold they demanded a sum vastly in excess of its worth and told us it was "not negotiable ." Arrogance personified - any deal is negotiable. If they manage to grab your leasehold from under you, look out. They make British Gas and British Telecom look competent and we all know what appalling businesses they are. About time leasehold was abolished; maybe it will be under the present government, if they are not "got at" by ground landlords. The response they gave to my initial review, word for word identical to several other reponses to criticisms on this thread, is merely more proof of their arrogance - effectively "take it or leave it and get lost". I may add, they wanted the equivalent of 350 years ground rent to sell me the freehold. No chance at all their nasty little business will even exist in 350 years!