I struggled to load my details and access new account set-up - my error, not the platform - the Co Wheels team were so patient, supportive, and considerate in getting me over the line - really install... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I struggled to load my details and access new account set-up - my error, not the platform - the Co Wheels team were so patient, supportive, and considerate in getting me over the line - really install... Se mer
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We've been members of various car clubs around the country including Zipcar (RIP), Enterprise and Co-wheels and I would rate Co-wheels as the best in terms of availability, convenient location of vehi... Se mer
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I unfortunately do not remember the agent's name, however, she was extremely supportive and thorough with my request to change my login email address. She made the whole process seamless...honestly, m... Se mer
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Customer service was great today. I haven’t used Co-wheels in a while and had to get a lot updated and verified. The agent was so helpful and responded quickly to my emails and everything got done suc... Se mer
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Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.
7-15 Pink Lane, NE1 5DW, Newcastle upon Tyne, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Co-Wheels, is a cost effective, sustainability initiative which delivers all that it promises, backed up by excellent customer support.

Svar från Co Wheels Car Club
Quick and helpful response when inquiring about car availability.

Svar från Co Wheels Car Club
As I will be unable to drive for a few months, I asked about suspending or cancelling my account. Co-wheels offered a free account until I am able to resume driving. Brilliant!

Svar från Co Wheels Car Club
second car in a week I have taken out. Low tyre pressure on two tyres. This was a different car than the one I used a week before.

Svar från Co Wheels Car Club
I've found Co Wheels to be very effective in terms of customer service, when there is (occasionally) something goes wrong. Generally the car-sharing service they provide is very good, the cars are clean and I've never had a breakdown. The fees they charge are fair in my view.

Svar från Co Wheels Car Club
I've used Co-Wheels for many years, cars are good quality, easy to use and the team are really helpful online and/or on the phone in case of any problems or queries. Highly recommended.

Svar från Co Wheels Car Club
I'm using it for year when I need a car on weekly basis.
Great idea, great support and service.
I wish more stations like this would be opened!

Svar från Co Wheels Car Club
Amazing customer service and very helpful and flexible booking system

Svar från Co Wheels Car Club
I had an issue with accessing my vehicle, that was entirely my fault.
Aaron from.the co wheels support team when above and beyond to help me and ensure I was able to travel and visit my newly born niece.
I literally cannot express my gratitude to him, he was so humble. Undoubtedly, the nicest guys I've ever delt with.

Svar från Co Wheels Car Club
You don't get to see the hire charges unless you pay a fee to join. Trying to jump through all the hurdles is impossible such as uploading your driving license image on their buggy iphone app. They sidestep the online 14 day cooling off period by simply stating on the app your "account deletion is pending".

Svar från Co Wheels Car Club

Svar från Co Wheels Car Club
Co Wheels is a great service and has really great communication skills. They always answer queries and can also be talked to by phone.

Svar från Co Wheels Car Club
Always someone helpful on email or the phone if you've got a problem.

Svar från Co Wheels Car Club
I gave Co-Wheels a try and was very impressed.
I had issues with other users not re-fuelling the car we were using but I would recommend that people give Co-Wheels a try.
The 'after care' from all of the staff has been positive and very helpful when I have had queries. Thank you.

Svar från Co Wheels Car Club
The customer service is excellent but it’s frustrating that the annual licence recheck only becomes an issue when I make a booking. It would be better if I was notified ahead of time so that I can get it done before I need to make a booking

Svar från Co Wheels Car Club
We've opened an account with Co Wheels, but never had an opportunity to use it. Their customer service is amazing - they are always available, understanding and helpful. Once we had a chance to use it, I'll update my review.

Svar från Co Wheels Car Club
I was impressed that the team responded to my request (to expedite the annual check of my driving licence) outside normal office hours.

Svar från Co Wheels Car Club
Dealt with Aaron about my membership. Quick, efficient, clear, helpful. What more could I want?

Svar från Co Wheels Car Club
I have used co-wheels for a few years now and I have been very happy with the car's and found it very easy to access the car's and availability for them. I'm sorry to leave now but I have a new car with insurance with replacement if anything happens whilst it gets repaired or replaced. But I would like to return in the future if I need to, so thanks for letting me a member of your car club.

Svar från Co Wheels Car Club
Jordan, their staff is an amazing person. He helped me to get the app sorted out and I love using co wheels. Thanks

Svar från Co Wheels Car Club
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