Co Wheels Car Club Omdömen 

Been using them in Tunbridge Wells. Cars great condition. Highly recommend

I downloaded the app to have a look at what cars were available in my area. Gaining this information seemed to be within the app only. I had no intention of using the service and have been charged £10. I contacted customer services straight away as was advised it’s non refundable. Very poor customer service!

Having used co-wheels regularly for several years now, I'm generally quite happy with it, but a few recent changes prompted this review (moving from 5 to 4 stars):
- all vehicles in my are have been changed to MGs, including the bulky MG "ZS" which has replaced the Toyota Corolla. With the latter, I could do about 65 MPG, on a similar trip, the MG ZS does about 50 MPG, not so great if you claim to care about environmental impact.
- This is probably explained by Co-wheels being financed by the Chinese manufacturer SAIC (who owns MG). I just recently realised this. It would be better to use locally-made cars..
- The prices have recently increased, both for 1) hourly renting rates and 2) fuel AND EV rates. This was done without warning consumers. I'd understand a small price increase for fuel (given the current context), but why the other increases? And why doing it behind the consumer's back?
- there are generally few electric cars available in my area, and few small cars. Most of the cars are, again, MG ZS which will never be my first choice, but I'm often having to book one because they are the only ones available around.
- I recently had to drive a MG 'urban', let me know that I will not make that mistake twice. The car had its gear selector *on the right steering wheel handle* where the windscreen functions would normally be. Let me tell you that when rain starts to pour while driving is *not* when you want to be changing gear by accident.. certainly a model to be avoided.

On the plus side, it's as usual a very convenient way to move around, the cars are kept in good condition, and the service is usually up to the task. Hopefully the transparency on prices can be improved and the cars can be changed for more environmentally-friendly models at some point!

helped me out with my account as I done it wrong realy helped very fast response from customer service really happy I didn't have to cancel will definitely recommend to family and friends

Fantastic service all round with brilliant customer support. I can't recommend Co Wheels enough.

Excellent service as always. I was a co-wheels member/user many years ago and have just re-activated my account upon returning to Oxford. The staff as always can be counted upon to deliver excellent customer service.

I just came back from the Lake District where I used CoWheels Car Club for a week. It was fantastic, great service, customer service were very helpful with an issue I had at the beginning and they fixed it right away. All in all, it was super convenient, able to pick it up from the station, everything worked perfectly, would definitely use again.

Such a great app! I live somewhere where we have no idea train line and 1 bus service so co-wheels has been amazing. It’s so easy and simple to use and you can speak to someone 24/7
Great rental service!!!

Very quick response! literally within 10 minutes of sending my enquiry email. Special thanks to Rachel for her prompt and helpful assistance!

It's not great but bearable because it's the cheapest option.

Watch your back when using this company - make sure that you photograph the vehicle on collection and return, try to avoid using the fuel card - use as little as possible - since you might not get refunded, etc.

I've used a van 4 times probably over 4 or 5 years. There's always minor accident damage. The one I hired today had a failing battery causing fake error messages. I was getting low tyre inflation while they looked fine. Occasionally failing stop/start is the classic first sign that the battery is failing.

The van is never in the correct space because there's always another vehicle parked there. You have to look for it, might be worth allowing 10 minutes for this instead of paying for using it.

It takes a while for them to look at emails if they do at all. Probably best to ring if it's important.

10 July 2026: Thanks for Gareth's response from Co-Wheels. I'll leave my review as it stands, think that it's factual and fair tbh.

21 July 2026: Co-wheels: "... if you have an accident that is your fault, there is an excess of £1000* payable on cars and £1250 payable on vans.

*£1250 payable for drivers under 21."

1. Make sure that it's not your fault.
2. Surely Co-Wheels can do better than this? I have very few accidents but it's an awful lot if it does happen ...

31 July 2026

Been using co-wheels cars a lot recently, been stuck with no car & it's exactly what it's for. Cars have been good although you still have to search to find them. Increased 2 star rating to 4.

The system works really well, much better than the bigger name brand who also has a car club. I was just thinking yesterday how they have the best customer service people I've ever spoken to, but my call today dropped that down a tiny bit and I feel like the person I spoke to fits in more with the general experience of customer service and not the amazing people at cowheels. I find speaking on the phone really difficult and I never feel comfortable with the corporate conversations people force on us. Normally, the cowheels people absolutely stand out for being really understanding and kind. I have been using this service (and getting things wrong in terms of having money in the right account ready to pay!) for years and normally every call is really supportive and has a quick solution rather than being a bit resentful. Give me a while and I'd push this back up to 5 stars.

For the 5th time their VCR MG cars do not work. Buy your own car and save the hassle

Never had a bad interaction with customer services, always eager and willing to help. Cars are great and readily accessible.

I've been using Co-wheels in Edinburgh for a year now and can't praise the company highly enough. I'm lucky to have a car near me, so obviously that makes it more useful. The cars have been fantastic - great condition and fun to drive. It's easy to book one - and yes, there's times when it's not available, but that has been rare. The best thing though is the outstanding customer service. The phone is answered promptly and the queries dealt with swiftly. I overextended a booking by about 30 minutes by accident and they couldn't have been kinder - and it's very cool how they unlock the car instantly for you! I also had a bit of difficulty uploading my new driving licence and again a phone call dealt with it instantly. We chose to give up our car a year ago and to see how we got on. With Co-wheels it's been utterly painless.

EDIT: Co-Wheels response to my complaint is highly misleading and minimising. They are dismissive and minimizing of all complaints. Avoid.

AVOID LIKE THE PLAGUE. Dreadful experience with Co Wheels. first hire: Hired a car with a major fault that we had to fix ourselves, delayed our journey massively. after a long back and forth (where their email server stopped working with my email, and they implied it was my fault somehow) offered a pathetically small "goodwill gesture" of £15 credit- not even a refund. useless as ill never use them again. Dismissive attitude to complaints. No serious attempt to resolve the issue. avoid avoid avoid.

Really convenient pickup from Oxenholme Lake District station, app etc worked brilliantly throughout the trip. V good clean car.

Getting my Co Wheels account verified took a very long time, but all good since then

Their customer service is great. They answer very quickly and are patient if I need help in adjusting to a new vehicle.

The app is easy to use and there are lots of cars available nearby. I preferred when they had more fully electric cars. But it’s still much better and easier than owning a vehicle for me.

We were members for around 4 years before getting a car due to expanding family. Generally a great experience - convenient locations, good availability, and the best thing was always really helpful customer service from people and not bots - any issues were resolved quickly and in a friendly way.

Very responsive and friendly customer service. They go the extra mile by swapping vehicle bookings ahead of time for known issues, or by dealing effectively with issues arising from customers not returning cars on time. This evening, my annual licence check was confirmed within two minutes. Thank you!