Had some issues for an error of mine. Typed the wrong email for withdrawal request. They responded very fast to my email and after 2 business day they resolved the issue. Very professional and caring.... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Not a single review the reason I put my email into .com is to help my family and earn $ 4 000 from this and well don't got no viewsđ so no views how am I supposed to get money what a disappointme... Se mer
Företaget har svarat
I have used Click A Snap for more than 4 years, and as far as i know it takes years and years to become an expert photographer. The good thing about the website is for the Image you post on this photo... Se mer
Företaget har svarat
I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Kontaktuppgifter
Storbritannien
- support@clickasnap.com
- www.clickasnap.com
3,2
Medel
654 omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn clickasnap
Hi Mahmoud,
Weâre sorry to hear that you feel this way. ClickASnap is committed to providing a fair and transparent platform for photographers to showcase their work and earn from their content. If you've had any issues with our service, weâd love the opportunity to understand and assist you.
Please reach out to our support team support@clickasnap.com with any concerns, and weâll do our best to address them. Your feedback is valuable to us, and weâre always working to improve the experience for our users.
Kind regards
Katy Customer Care Team
Je souhaite me dĂ©sabonner de chez euxâŠ
Je souhaite me dĂ©sabonner de chez eux et je nây arrive pas et un prĂ©lĂšvement automatique est fait chaque annĂ©e.
Vers qui je dois mâadresser afin que le prĂ©lĂšvement cesse.
17 februari 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hello Chantal,
Thank you for sharing your feedback. Weâre sorry to hear about your difficulty with unsubscribing and the automatic payments. To resolve this, you can contact our support team by logging into your account and reaching out directly. Alternatively, you can email us at support@clickasnap.com for further assistance.
Weâre here to help and will ensure your request is handled promptly.
Best regards,
Katy Customer Care Team
Shocking Service
I'm a premium subscriber that can no longer log into my account and Clickasnap seems almost impossible to contact with virtually no customer support!
I will no longer recommend it to the community of photographers on my social media platforms.
11 februari 2025
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Marky,
We're sorry to hear that you're experiencing login issues and that you've had trouble reaching us. Our team is always here to help, and we want to resolve this for you as soon as possible.
Please reach out to our support team at support@clickasnap.com, where our team is available Monday to Friday, 9 AM - 5 PM. Weâre committed to assisting you and will do our best to get you back into your account promptly.
We truly value your support as a premium subscriber and appreciate your patience while we work on this. Please donât hesitate to contact us so we can assist you directly.
Kind regards
Katy, Customer Care Team
The cancel button does not work
The cancel button does not work. All my attempts at contacting support go unanswered. They are untrustworthy and fraudulent.
5 januari 2025
Omdöme utan inbjudan
Svar frÄn clickasnap
Thank you for sharing your feedback. We take such concerns very seriously and strive to resolve any issues as quickly as possible.
We would like to clarify that we have not received any emails or communication from you regarding this matter. Could you kindly provide us with the details of the email address or contact method you used? This will help us investigate why your messages did not reach us and ensure this issue is resolved promptly.
Regarding the cancel button, we have not received any other reports of it not functioning. Please provide any specific details or screenshots of the issue, and we will thoroughly investigate it to address your concerns.
Hi TheLone,
You can contact us directly at support@clickasnap.com so we can assist you further. We are committed to resolving this matter and ensuring your satisfaction.
Thank you for giving us the opportunity to assist you.
Kind regards
Katy Customer Care Team.
Svar frÄn clickasnap
Hi Nathalie,
Thank you so much for your feedback! Weâre thrilled to hear that everything was great. Your support means a lot to us!
If you ever need assistance or have any questions, donât hesitate to reach out.
Kind Regards
Katy - Customer Care Team
Clickasnap Lier
A lots of strategic to prevent users to earn money. first, people give the like, only 0.001 cents (5 second). second, achieve the target (may take 2-3 years), said that not qualify to take money. third, always find excuse or reject or delete the account without notice. forth, use robot to excuse or any complaint, can not write to them, only can choose what they are providing question and answer. extremely dissappointed since 2022
19 december 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Ang,
Thank you for sharing your feedback. Weâre sorry to hear that youâre feeling disappointed with your experience on ClickASnap.
The amount received from a paid views depend on the membership type you hold, and we make this clear in our advertising, we're sorry to hear that you have misunderstood this.
Success on the platform often comes from engaging with the community and uploading high-quality content regularly that encourages viewers to stay for five seconds or longer, generating paid views.
We want to emphasize that ClickASnap is not a âget rich quickâ platform and beyond paid views, weâre a community of photographers and artists supporting one another. Many members find value in building connections, improving their skills, and sharing their passion.
Weâre sorry that you havenât yet reached a withdrawal amount or that it has been declined however as per our terms of service and paid per view policy we are unable to approve requests where fraudulently activity has occurred to artificially boost paid views. Our support team is here to help with tips, tutorials, and advice to grow your account , make the most of our community and ensure that your are compliant with the community guidelines and other polices which you agree to adhere to at the point of sign up.
Please donât hesitate to reach outâweâre happy to assist.
Thank you for being part of ClickASnap, and we hope to help improve your experience.
Kind regards
Katy Customer Care Team
I always thought the site was okâŠ
I always thought the site was ok support used to answer quickly, But now their support doesn`t respond to messages, Maybe it was because I dropped from a paid to a free account as I didn`t have the time to post on there but I always logged in to keep account active. But now can`t even log in anymore as they are requesting a password change and telling me to check my email but no email was received from them, I stood by them through the migration from the old site as a paid user; I really wouldn`t recommend the site anymore, especially with the lack of customer service. they then put a reply on here, to give the impression they are helping people, when infact even sending a direct message to support no one bothers to reply, so I will not be removing or editing my review in favour of them, as I sent a message none replied If I could have left no star I would have. And there are no emails in the spam folder, funny you can reply on here though.
29 november 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Dear Craige,
Thank you for your feedback. While we fully understand and appreciate your frustration regarding the challenges youâve faced accessing your account, I must clarify that our support team has responded to your queries multiple times.
Specifically:
We replied to your support ticket on 13th December.
Two additional emails were sent in response to your query on 18th December.
Our Customer Service Manager also reached out directly to you on 19th December.
If you have not seen these replies, we strongly urge you to check your spam or junk email folder, as itâs possible our messages were filtered there.
We strive to provide prompt and effective support to all our users, regardless of their account type, and itâs disappointing to hear that you feel dissatisfied. However, we have taken several steps to assist you and are still awaiting your response to move forward.
Kind regards
Katy Customer Care Team
Before going to bed I requested paymentâŠ
Before going to bed I requested payment of my earnings. Woke up the next morning and was pleasantly surprised to see the money in my PayPal account 5* Well done Clickasnap
25 november 2024
Omdöme utan inbjudan
Been asked to update my password foeâŠ
Been asked to update my password for several days. Not working and keeping me out of my account!
Impossible to talk someone. Online chat facility utterly useless! I may delete my account
22 november 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Hadi,
Weâre sorry to hear about the difficulties youâve been experiencing. Please contact us directly at support@clickasnap.com, where a member of our team will be happy to assist you.
Alternatively, you can provide the requested information here, and we will reach out to you to resolve the issue as quickly as possible.
Kind regards
Katy Customer Care Team
There are a lot of fraudulent views onâŠ
There are a lot of fraudulent views on my posts but there is no per view payment
24 november 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hello,
Thank you for reaching out and sharing your concerns. We want to clarify that views considered fraudulentâsuch as those artificially boosted through click circles, bots, or other methodsâare not eligible for payment. This is in accordance with our Paid Per View Policy and Community Guidelines.
To ensure fairness for all members, only genuine views where users engage with your content for at least five seconds are counted for payment.
If you believe your views have been flagged in error, please contact us at support@clickasnap.com with specific examples or details. Our team will investigate the matter and provide further assistance.
We appreciate your understanding and thank you for being part of our community.
Kind regards
Katy customer Care Team
Fausse rémunération
Je me suis inscrite sur le site il y'a quelques jours, ils disent 0,90$ par vue mais en fait 0,01$ par vue authentique . J'ai téléchargé 5 photos et sur l'une de mes photos j'ai 60 vues dont 20 vues authentiques et sur mes bénéfices c'est noté 0,19$ . Tandis que j'ai pris mon abonnement annuel. Je ne comprends pas c'est quoi le problÚme !!! J'hésite de vraiment continuer!!
18 november 2024
Omdöme utan inbjudan
ŰŻŰ±ŰąÙ ŰŻ ŰčۧÙÛ
ŰŹŰłŰȘŰŹÙ ŰŻŰ±ŰšŰ§Ű±Ù Û ŰŻŰ±ŰąÙ ŰŻ ÙŰ§Û ŰŻÙۧ۱Û
14 november 2024
Omdöme utan inbjudan
Excellent experience with Clickasnap
Excellent experience with Clickasnap. Very good customer service.
13 november 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
HI Darcon,
Thanks for the feed back, we really appreciate you taking the time to let us know of your recent experience.
We wish you the very best with your ClickASnap journey and should you need further assistance you know where we are.
Kind regards
Katy Customer Care Team.
Die Idee ist zwar super
Die Idee ist zwar super, aber die Umsetzung einfach nur schlecht
1. ich kann bis 10 Bilder gleichzeig hochladen leider hat das bis jetzt noch nie funktioniert.
2. wÀre es schön wenn man Bilder und Ordner sortieren könnte nach Namen.
3. WÀre es auch super wenn man auch mehrer Bilder gleichzeitig bearbeiten und in Ordner verschieben könnte,
4. Ich habe bei den Kategorien nie ein Plan wo ich die Bilder hinpacken soll, Wo sollen zb. Ostern, Weihnachten, Silvester usw. hin?
5. ausserdem steht auf der Seite 0.90 Cent pro bezahlter aufruf, in wirklichkeit sind es nur 0,01 Cent falls da wirklich mal was passiert
1 november 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Manuel,
Thank you for your feedback â we appreciate the time you took to share your thoughts! For assistance with uploading issues, sorting options, and categorising your images, we recommend reaching out to our support team at support@clickasnap.com where they can provide the appropriate help on points 1-4 or provide your contact details and I can arrange for a member of support to reach out to you,
Regarding the payment rate, we want to clarify that the advertised amount of 0.9 cents per view is indeed correct, representing 90% of 1 cent. We hope this clears things up, and please donât hesitate to reach out if you have further questions.
Kind regards
Katy Customer Care Team
Leaked my details and password to theâŠ
Leaked my details and password to the dark web. This led to other accounts getting hacked.
21 oktober 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Ash,
Thank you for your feedback.
While there was a security breach in September 2022, I want to reassure you that the details you mentioned were not compromised. We have sent you a full breakdown of the incident for your reference via our support portal.
Since the incident, our company has achieved ISO27001 certification, an international standard for information security management.
The safety and security of our users are our top priorities, and we are committed to maintaining the highest standards in these areas. If youâd like to discuss this further, please feel free to contact us at support@clickasnap.com.
Kind regards
Katy Customer Care Team
Be very wary
So I think for people looking for the payouts from this site- you are going to be disappointed. Firstly, the way they advertise how much they pay per view is misleading. Secondly, what they count as âactual viewsâ is what you get paid for. I do have some skepticism on this because on a photo of mine that had 130 âviewsâ I found that what they counted as actual views was 5. There is a page where you can view details about your photos. It also says none of my photos have comments -which is false- so itâs definitely tilted towards not acknowledging legitimate views and thereby avoiding paying people. I am sure they will respond to this review and claim bots are viewing the photos and thatâs a fine counter argument- but also false.
What I am really angry about is the theft of my photos. I came across one of my pictures on another site. I have not posted the picture to any other site myself and it is posted to an account that is not mine- that means someone was allowed to download/screenshot my photo despite CAS claims that they protect against that. I am going to delete all my photos and downgrade my plan back to the free plan - since they donât have an option to cancel- to avoid having the account renewed.
11 oktober 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi An,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience has not been a good one.
W aim to be as transparent as possible regarding our paid-per-view amounts, which we advertise in a numerically correct manner. We also offer a free account that allows users to explore the platform and understand how it works, including its features and the paid-per-view amounts.
As mentioned in our paid-per-view policy, a paid view is counted when a view lasts 5 seconds or longer. Each withdrawal request is subject to review to ensure all aspects of the paid-per-view policy have been adhered to. For instance, if we find that a bot has been used to manipulate or exploit the paid-per-view benefit, the request will not be approved.
We understand your concerns about image theft. While we do everything we can to mitigate this risk, as with all social media sites, some methods can sometimes bypass our protective measures. Thatâs why we recommend adding a watermark to your images to help prevent unauthorised use.
If you decide to make any changes to your membership, you can easily cancel or downgrade via your account settings at any time. Weâre here to help, so if you have any more questions or need assistance, please donât hesitate to reach out.
Thanks again for being part of our community!
Kind regards
Katy Customer Care Team.
Hello
Hello, I just received a charge of $111.41 CAD from ClickASnap... but I never purchased anything nor do I have an account.... need help with a refund.
30 september 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Carlton,
We have received the following message on Trustpilot, which is not the appropriate place for assistance with your account or subscription.
We kindly ask you to contact our support team at support@clickasnap.com for further assistance. Alternatively, please provide us with your details so that a member of our team can reach out to you directly.
Kind regards
Katy , Customer Care Team.
Konnte nicht mal ein Photo uploaden
Konnte nicht mal ein Photo uploaden, e-mail Adresse des Ladens stimmt nicht.Hab zwei Stunden spĂ€ter wieder gekĂŒndigt.
PayPal Einzug wieder entzogen.
Falls sie das lesen Katy schreiben sie mir eine Email.
Wow,habe umgehend mein Geld zurĂŒck erhalten đ.
Bin begeistert und ĂŒberrascht.
Thank you Lucie!!!!!!
1 oktober 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Plc,
We're sorry to hear about the trouble you experienced while trying to upload a photo and the issue with our email address. We completely understand how frustrating that must have been.
We appreciate your feedback and would love the opportunity to resolve this for you. Please reach out to us directly at support@clickasnap.com, and weâll do our best to assist you with any issues you encountered. Alternatively you can provide your email address to us here and a member of the support team will reach out to you.
Once again, we apologise for any inconvenience and hope to make things right.
Kind regards,
Katy, Customer Care.
"Reliable and Responsive: A Trustworthy Experience"
I created my ClickASnap account about two years ago and started collecting views, eventually earning $15. When I requested my withdrawal, the platform was updating its website, and I worried my money was gone. I didnât reach out for help at that time.
Months later, I decided to start again and earned another $15, but didnât receive a confirmation for my withdrawal. This time, I submitted a support ticket. I was impressed by their quick responses and helpfulness. I contacted them three times to resolve the issue, and each time they were prompt and supportive.
Even though the issue stemmed from my PayPal account, they worked with me to troubleshoot and offered solutions. To my surprise, once I resolved the problem, they sent me both my pending withdrawals, not just the most recent one I had requested.
This experience truly built my trust in ClickASnap. I appreciate the team's dedication, patience, and swift replies.
One suggestion: it would be helpful to notify users via email if an issue arises on their end.
Thank you!
30 september 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi Salma,
Thank you so much for your kind words and detailed review! We're thrilled to hear that our support team was able to assist you promptly and that your issue was resolved to your satisfaction. We really appreciate your feedback about email notifications and will look into it to improve the user experience.
Thanks again for trusting us, and we look forward to seeing your continued success on ClickASnap!
Kind regards
Katy, Customer Care Team.
Dark Web
I just found out how to check through my google account if my data has ever linked to dark web and the result was that my email had linked once, through ClickASnap, in October 2022.
28 september 2024
Omdöme utan inbjudan
Svar frÄn clickasnap
Hi,
We're sorry to hear about your concerns.
Please contact our support team at support@clickasnap.com so we can discuss this further with you and provide some clarification on the matter!
Kind regards
Katy , Customer Care Team
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.