clickasnap Omdömen 654

Svar från clickasnap

2 juli 2025

Hi Katie,

Thank you for your review and for the five stars. We're glad to hear you're finding value in the platform and appreciate your honest feedback about the time and effort involved.

We're especially pleased that Lucie was able to help resolve your issue — we'll make sure your comments are passed along to her.

Thanks again for your support.

Kind regards

Katy, Customer Care Team

Svar från clickasnap

25 juni 2025

Hi Cambria,

Thanks for sharing your thoughts — I’m really sorry to hear that you had a frustrating experience with your subscription renewal.

When signing up, the auto-renewal terms are shown upon membership selection and clearly at checkout so that everything’s transparent from the start. We don’t send renewal reminders, but we do make it easy to manage or cancel your subscription anytime through your account settings.

We completely understand that it’s easy to forget about a renewal, and it’s definitely not our intention to catch anyone out. Our policy doesn’t allow refunds for renewals that weren’t canceled in advance, but we always make sure that access continues until the end of the current paid period.

Appreciate the feedback — we’re always looking for ways to improve.

Kind regards

Katy, Customer Care Team

Svar från clickasnap

16 juni 2025

Hi Foujan,

Thank you for taking the time to leave your feedback, its really great and encouraging to know you are not only enjoying the platform but also gaining momentum on your earnings, its definitely deserved.

Thank you for being a loyal and valued member of our community!

Kind regards

Katy, Customer Care Team

Svar från clickasnap

Uppdaterad 16 juni 2025

Hi Abel,

Thank you so much for your feedback!

You’re a truly valued member of our community, someone many of our members look up to so we really appreciate your insights and understand there’s always room for improvement.

It means a lot to us to hear directly from creators like you as we continue working to make ClickASnap even better. We’re excited about the upcoming changes and hope they will make the platform stronger for everyone. Thanks again for being such an important part of our community!

Kind regards

Katy, Customer Care Team

Svar från clickasnap

13 juni 2025

Hi Sonali,

Thank you for taking the time to share your thoughts. We really appreciate your perspective and are glad to hear that you’ve found value in connecting with others and sharing your work on ClickASnap. Feedback like this is important to us as we continue to grow and support our creative community.

Kind regards

Katy Customer Care Team

Svar från clickasnap

12 juni 2025

Hi Alireza,

Thank you for sharing such thoughtful feedback. We're delighted to hear that ClickASnap has provided a space for both artistic expression and cultural connection. Supporting a global creative community is at the heart of what we do, and it's great to know the platform is resonating with you in that way.

We truly appreciate your recommendation!

Kind Regards

Katy Customer Care Team

Svar från clickasnap

Uppdaterad 16 juni 2025

Hi Marcin,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear how frustrating this has been for you.

After a thorough check of our support records, we can confirm that we received one email from you on Saturday, 7th June. As our support hours are Monday to Friday, 9am–5pm (UK time), your message was replied to promptly the following Monday morning, 9th June. In that response, a member of our team fully investigated the issue, identified that while your account had been deleted, your subscription had not been cancelled, and processed a full refund as a resolution.

We understand your concern around the lack of a cancellation confirmation — and we agree that this is an area we can improve. When a user deletes their account, they no longer have access to subscription settings or downgrade indicators, which would typically show cancellation status. Additionally, subscription status is also reflected in your payment provider account, and we always recommend checking there if in doubt. That said, we’re actively working to improve the visibility of these confirmations to help avoid situations like this in future.

Regarding the multiple emails you mentioned — we would really appreciate it if you could forward any that may not have reached us to help us investigate further. We’ve only been able to locate the one, and if others were sent, we'd like to understand why they didn’t arrive.

We take your feedback seriously and are always striving to provide better communication and more clarity in our processes. While we’re sorry this situation caused stress and frustration, please know that our support team is here to help — and we’re committed to learning from these moments to do better.

Kind regards,
Katy
ClickASnap Support Team

Svar från clickasnap

12 juni 2025

Hi Siuu,

Thank you for your feedback. We're sorry to hear about your experience.

Please know that all withdrawal requests go through a thorough review process to ensure that our Paid Per View policy is being upheld. This is an important part of maintaining a fair and authentic environment for all creators on the platform.

In this case, our review flagged activity that fell outside of our policies, specifically related to view generation. When inauthentic engagement—such as view or click circles—is detected, we are unfortunately unable to approve withdrawal requests.

We understand this may be disappointing, but these measures are in place to protect the integrity of the platform and the earnings of our wider community.

If you feel this was assessed in error or would like further clarification, you're always welcome to reach out to our support team directly at support@clickasnap.com

Kind regards,

Katy Customer Care Team

Svar från clickasnap

19 maj 2025

Hi Jody,

Thank you for sharing your feedback, and we're really sorry to hear that you’ve had a frustrating experience.

ClickASnap does offer a free service, but we also have optional paid memberships for users who want to access additional features. To purchase a membership, a user must actively choose a plan and complete the checkout process. During this process, it's clearly stated that memberships are set to auto-renew, and this is repeated again in the final payment summary before any payment is made.

We don’t create subscriptions or take payments without a user's direct action and confirmation. Our goal is always to make the process transparent and easy to understand.

We absolutely understand that unexpected charges can be upsetting. Once a membership renews, our support team handles requests based on our policies, which aim to be fair and consistent. In your case, the membership was originally purchased and only cancelled after it had already renewed.

We truly value all our users and regret that your experience hasn’t been more positive. If there’s anything further we can do to assist or explain, please don’t hesitate to reach out again — we’re here to help.

Kind regards,

Katy Customer Care Team

Svar från clickasnap

12 maj 2025

Hi Rukiye,

We’re sorry to hear that your withdrawal request was declined — we understand how disappointing that can be. Please know that this is not a decision we take lightly.

All withdrawal requests go through a thorough review process to ensure compliance with our Paid Per View policies, which all users agree to upon signing up. If we determine that these terms have not been upheld, we are obligated to decline the request.

This includes, but is not limited to, uploading stolen imagery, submitting generic or non-original content, participating in click circles, or engaging in any type of activity primarily intended to exploit the paid view system.

ClickASnap is a photography community built to support and reward genuine creators based on the merit of their own work, and we take that responsibility seriously.

Thank you for your understanding.

Kind regards

Katy, Customer Care Team

Svar från clickasnap

12 maj 2025

Hi Dan,

We’re sorry to hear about your experience. If you believe you cancelled your subscription and were still charged, please contact our support team directly at support@clickasnap.com. A representative will be happy to assist you further and look into the issue.

We’re committed to resolving any concerns and ensuring a transparent and fair experience for all users. We look forward to helping you.

Kind regards

Katy , Customer Care Team

Svar från clickasnap

8 maj 2025

Hi Daniel,

Thanks for taking the time to leave a review — we're sorry to hear about your frustration.

We want to clarify that when you signed up for the trial, it came with clear terms stating that unless canceled before the end of the trial period, it would convert to a paid annual subscription. These terms also mention that the subscription renews each year until manually cancelled.

We also want to reassure you — whether on a trial or a paid plan, cancelling your subscription is quick and straightforward, and can be done at any time from your account settings in just a few clicks. As there was no cancellation request on your account until now, the system processed the renewal as scheduled.

We understand this may not have been expected, and while our policy doesn’t allow refunds for late cancellations, your subscription has now been cancelled to prevent further charges.

Thank you again for your feedback — it helps us continue improving the experience for all users.

Kind regards

Katy - Customer Care Team

Svar från clickasnap

29 apr. 2025

Hi Weymar,

Hi, Thank you for your review.

ClickASnap did experience a data breach in September of 2022 where some user emails were exposed however no payment or other personal information was affected.

Since then, we have rebuilt our systems with a trusted security company and are implementing ISO 27001 cybersecurity standards to strengthen our platform.

We take your concerns very seriously. if you could provide us with your contact email or write to us directly to support - support@clickasnap.com we can provide you the full statement and infomation pack that was given to our users at the time.

We look forward to hearing from you.

Kind regards

Katy , Customer Care Team

Svar från clickasnap

14 apr. 2025

Hi Maria,

We're really sorry to hear about your experience and truly apologise for any frustration this has caused. This is definitely not the experience we want anyone to have.

We’d like to understand more and get this sorted for you as soon as possible. Could you please provide us with some more details, such as the email address associated with your account or any past cancellation confirmation you may have? This will help us locate your account quickly and arrange for a member of our customer service team to reach out directly.

Also, just to clarify — did you happen to contact us at any point over the past three years regarding this issue? That will help us check our communication history and ensure nothing was missed.

Thanks again for bringing this to our attention. We’re committed to resolving this with you.

Kind regards

Katy Customer Care Team

Svar från clickasnap

4 apr. 2025

Hi Marco,

We are sorry to hear about your negative experience and that your account was banned. We understand your frustration, but we would like to clarify a few points. While AI-generated images are allowed on the platform, they are not permitted on the marketplace. Only photographs can be licensed on the marketplace, as clearly stated in our terms of service and community guidelines.

Your account was banned due to spam content and photo dumping—specifically, uploading multiple identical or similar AI-generated images. This practice violates our guidelines and was communicated to you through your previous interaction with our support team.

We appreciate your feedback, and if you have further questions or concerns, please reach out to our support team for additional assistance.

Kind regards

Katy Customer Care Team.

Svar från clickasnap

Uppdaterad 21 mars 2025

Hi Raymond,

Thank you for sharing your feedback. We’re sorry to hear about your frustration.

Regarding your earnings, we want to highlight that leaving the account inactive for an extended period – like the 9 months you mentioned – can significantly impact your income. Without regular engagement, including uploading new images and interacting with the community, your content is less likely to be viewed, which in turn affects your potential earnings. ClickASnap is a platform that thrives on consistent activity, community engagement and frequent uploads are key to increasing your visibility and paid views.

As for the renewal of your subscription, all memberships—whether monthly or annual—are set to auto-renew. This is clearly communicated at the point of purchase, and by completing your transaction, you agree to both the auto-renewal and refund policies, which are always accessible.

We understand that unexpected charges can be frustrating, and we appreciate you bringing this to our attention. Please be assured your account is still active with the pro membership applied should you wish to continue uploading your photography and thus start earning again!

If you have any further concerns or questions, please feel free to reach out to us directly!

In response to your updated review, Please be assured that your account is still active and the subscription is still applied, the membership has simply been cancelled meaning that you can benefit from the membership and its featured until its paid up to date at which point your account will downgrade to free and you will not be charged again.

Kind regards

Katy Customer Care Team

Svar från clickasnap

11 mars 2025

Hi Mary,

We're sorry to hear that your withdrawal request was not successful. As per our Community Guidelines and Pay-Per-View policy, there are several factors that could impact a withdrawal, including an active membership and full adherence to our policies.

To understand the specific reason why your request was unsuccessful, we recommend reaching out to our support team, who can provide further clarification and guidance. You can contact us at support@clickasnap.com, or if you prefer, you can provide us with the necessary details, and we will have a team member reach out to you directly.

We appreciate your patience and look forward to assisting you.

Kind regards,
Katy
Customer Care Team

Svar från clickasnap

25 feb. 2025

Hi Maria,

Thank you for sharing your feedback. We understand your concerns regarding your declined withdrawal requests.

As stated in our terms of service, engagement must be organic and authentic to ensure fairness for all members. The use of click circles—where users engage with each other’s content solely for the purpose of increasing paid views—violates our platform’s policies. This practice undermines the integrity of the system and creates an unfair advantage over those who grow their engagement genuinely.

Your withdrawal was declined because our system detected activity consistent with click circles. While we understand your request for specifics, we are unable to disclose the exact details of our anti-fraud measures. Doing so would compromise our ability to maintain a fair and secure environment for all users. However, we can assure you that such decisions are not made lightly, and thorough investigations are conducted before any action is taken.

We encourage all members to focus on high-quality uploads, engaging with the community naturally, and building an audience over time. ClickASnap remains committed to providing a fair platform for photographers professional and amateur alike.

Kind regards

Katy Customer Care Team