Clearance XL® Omdömen 

I have been waiting since January for the package to arrive we are now in April, I have sent emails and tried phoning on multiple occasions with absolutely no response, I had an email saying "hope your enjoying it"... it hasn't arrived yet! disappointing because the children where waiting on it arriving over February half term as it was running late then.

I never received my item and chased vya chat function and email and didn't receive a reply.

I ordered a cost of living package on the 1 February 26 and I am still waiting for the goods. I have attempted to call them numerous times but no answer, sent emails which have not been replied too. Absolutely disgusting that no one could respond.
Invoice no In 58743
I am going to claim money back via BANK.
AVOID THIS COMPANY AT ALL COSTS TOTAL SCAMMERS.

Books were clearly used. I did try contact the company in several occasions to no reply. Do not recommended.

I loved my books! Was worth it and great value

14/02/2026 CARD PAYMENT TO CLEARANCE XL LIMITED ON 13-02-2026 £73.53
No order reference in email.
Can't get reply from company email option on page.
Can't get password reset for existing account sent to my email.
Found clearance xl phone numbers- no answer
Order not delivered for first time in over a decade.
No communication whatsoever.
No order number
No courier dpd notification.
No means of communication.
Customer of over a decade. I still want the order. Please look into this clearance xl

Never received the item ordered and company never responded to any contact I attempted to make through emails, website was awful to navigate also
Had to raise a dispute with my bank in order to get my money back

Took an age to deliver. However quality of items were good, but to be honest had to chase a couple of times and threaten bad reviews. Well they pestered three times for a review on trust pilot so now they have one. My advice is to deliver promptly and stop sending trust pilot reviews unless they want the real feedback. Will not bother again.

I waited more than a month for my package

Items arrived just within the 30 day delivery window however 90% of the items in the package was 9 months out of date I understand that things would be out of date but 3/4 of a year is a bit too much will not be ordering anything from them again

It was ok, you get what you pay for

Shocking never received my order ,multiple emails to you and nothing hugely dissatisfied as I’d previously bought from you but not again

I am not funny about dates at all but when everything that comes is over 2 year best before and you pay nearly £40 and alot is foreign food you never heard off is unacceptable oh and the delivery was 3 weeks late

My purchase never arrived, tried on many occasions to contact customer services by email but no response. No phone number available to call, do not fall for this scam

Good value and well packed as usual

The delivery took 5 weeks with no communication from the company even when I tried to messages them. When the order arrived, it was very squashed into the box leaving some of the items damaged

I ordered the cost of living mystery box on the 29th January and never received my order. I've tried contacting XL Clearance multiple times (via email, via the websites messages, chat and phone but no response, however I've had two emails asking for my feedback. The DPD tracking provided advises that they are still awaiting the parcel from the merchant and that was from the 26th February. I even called DPD to check and they checked and confirmed no parcel had been received. So I have had enough and feel I have been more than patient with XL Clearance and now have claimed a full refund via my bank.

I will add it's actually a shame as I really love the idea of saving on food waste especially with the cost of living. XL Clearance need to do better especially with communication.

Complete scam- AVOID! Ordered 2 mystery boxes of books and a stationery one on 29th Jan. Its now 9th March and order still hasnt even been sent yet. Messages and emails ignored. Having to claim my money back through my bank.

Following company response- I had used the form on your website and the online chat to contact you on 3 occasions and received no response. Regardless of if you havnt received the communication, the issue still remains with the orders not being sent and many other orders having the same issue..Taking money and not sending goods makes it a scam!

Mostly stuff that no one want to eat! Threw most of it in the bin. Total waste of money. No communication.

Ordered the books mystery box using the Wowcher half price voucher towards it. This was on 19th January 2026. Nothing received as yet and emails and online forms completed have been ignored.