Accidental duplicate purchase, no refund, no response. Unacceptable.
I'm truly sorry to have to leave such a negative review, as I've been a loyal Cindori customer for a long time - but my recent experience has left me no choice.
On April 2nd, I accidentally purchased a second license for Sensei, their macOS optimization software. I already owned a valid, active license. I realized my mistake almost immediately and requested a refund right away.
My request fully complies with every point of Cindori's own Refund Policy, as published on their website. The duplicate license was never even activated. There is absolutely no reason for this refund to be denied - or, worse, simply ignored.
And yet, that is exactly what happened. I have received no response whatsoever - not to my initial refund request, not to any of my follow-up messages. They have essentially disappeared with my money.
I find this completely unacceptable. Cindori sells a paid software product to customers across Europe and is therefore subject to consumer protection standards that they appear to be disregarding entirely. Ignoring a legitimate refund request that meets their own stated policy is not just poor customer service - it raises serious concerns about how this company treats its customers.
What makes this even more disappointing on a personal level is that I have been a long-time, paying customer. I had never needed to contact their support before, and I certainly did not expect to be treated this way when I finally did. Loyalty, apparently, counts for nothing here.
To Cindori: I sincerely hope you will do the right thing and process my refund. I would be more than happy to update this review if the situation is resolved.
To anyone considering a purchase: Be aware that if something goes wrong, you may find it very difficult - if not impossible - to get any support or your money back.
UPDATE: After my original post, Cindori's support team reached out to me and offered a full refund.
While I do wish the issue had been resolved sooner and without the need for a public review, I'm glad it reached a positive conclusion. Mistakes and delays can happen, and what ultimately matters is how they are handled in the end.
I'm updating my rating accordingly and I remain a satisfied, long-time Sensei user.
Thank you, Cindori, for following through.
13 april 2026
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