CINCO STORE Omdömen 

440
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ach du liebe Zeit- meine Erfahrung mit diesem Shop ist verheerend. Erst wurde gar nicht versendet, nach ca 14 Tagen wohl doch, Sendungsverfolgung kryptisch- wie dem auch sei: Anfang Dezember bestellt... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I chose CINCO for its exceptional craftsmanship. Every piece stays beautiful over time without constant care. While prices have risen, the value is clear: durable, low‑maintenance jewelry that deliver... Se mer

Betygsatt 4 av 5 stjärnor

Adoro a marca! O design das peças é diferenciado, super original e elegante — dá para notar o bom gosto e a atenção em cada detalhe. O que mais valorizo é a versatilidade: as joias podem ser us... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excelente serviço atendimento ao cliente. Apesar de ter existido uma falha da parte da transportadora a cinco resolveu a situação de uma forma exemplar e não podia estar mais satisfeita. As peças são... Se mer

Företaget har svarat

Företagsinformation

  1. Smyckesbutik
  2. också i
  3. Butik för modeaccessoarer
  4. Smyckesdesigner
  5. Smyckesexport

Skrivet av företaget

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

440 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(440)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My favorite jewelry brand

Super fast delivery, lovely package, excellent quality!!

29 december 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you for your review! We are very happy that you were pleased with our service and items. ❤️

Betygsatt 5 av 5 stjärnor

Elegant and sophisticated

Elegant, sophisticated, modern, well crafted and totally desirable jewellery. The perfect gift for you and your loved ones. Delivered in an instant, even if you live in another country. What more can ine ask for?

16 december 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you for your review and your kind words! We're delighted that you like our jewellery and customer service. ❤️

Betygsatt 1 av 5 stjärnor

There is something horribly wrong here. Opportunists in hiding

There is something horribly wrong here. I wanted to buy a pair of earrings for a friend, that I bought 3 years ago. Yes, I am aware that prices go up, but here I feel that CINCO are using the festive season as a excuse to rip people off! Here is the whatsapp conversation!

[2024/12/04 02:10] Adele Widdicombe Property Practitioner @ eXp: I bought these 3 years ago
[2024/12/04 02:10] Adele Widdicombe Property Practitioner @ eXp: What the heck?
[2024/12/04 02:11] Adele Widdicombe Property Practitioner @ eXp: They not even solid gold....
[2024/12/04 10:21] +351 915 780 641: Hello! The Blake earrings cost $128. They're not gold, they're made from 925 silver and have a 24 carat gold plating.
[2024/12/04 10:21] +351 915 780 641: If you have any questions or need additional assistance, please don't hesitate to contact us - we're always happy to help!
Have a great day!
[2024/12/04 12:21] Adele Widdicombe Property Practitioner @ eXp: Thanks for your reply, but now $4136.00 Is there a mistake on your website?
[2024/12/04 12:54] Adele Widdicombe Property Practitioner @ eXp: I was wanting to buy a gift, but still saying $ 4.136.00
[2024/12/04 13:20] Adele Widdicombe Property Practitioner @ eXp: Hi. Can you answer my question on price?

I do not trust this company and clearly this is not a mistake because they refuse to reply. What a rip off. You are clearly opportunists, slack with no integrity. Go to hell!

4 december 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

The value of the Blake earrings has not changed, remaining at the price of 119 € indicated on the website. This information was sent by email, so this analysis does not represent a correct situation.

Betygsatt 1 av 5 stjärnor

Overpriced, cheap looking tat and no refunds

I purchased the Eden necklace for £340 a couple of weeks ago. Product arrived quickly but the look and feel of it was so cheap. It looks like something that you could get from the supermarket jewellery aisle for £10. Avoid. Refunds also take forever and I still haven’t been refunded for this weeks later. The positive reviews on here are clearly fake with most reviewers only having done one review…

Update: they arrange for it to be collected at a cost of £15. It’s been a month and still no refund. Avoid this retailer unless you want to risk losing hundreds of pounds.

8 november 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

We're sorry you didn't like the item you ordered, but we're happy to take it back and have arranged for it to be collected. We allow returns and exchanges on all items except those with engraving.

However, the refund has not yet been made as the return has not yet arrived at our premises, information which was provided by email and can be confirmed on the carrier's website using the tracking number provided.
As soon as we receive the package we will process the refund. In the meantime, please don't hesitate to reach out if there is anything else we can help with.

Betygsatt 5 av 5 stjärnor

The only jewelry brand you'll need!

In total, I have more than 10 Cinco items, apart from the ones I've already bought as gifts. My favourites are always the earrings, but I also have a bracelet (given to me by my bridesmaids on my wedding day, as they know I like the brand so much).
It all started when my (now) husband gave me my first pair of earrings - Bia - for Christmas a few years ago. I became a huge fan, which led to a tradition of expecting a small box from Cinco every Christmas or birthday. The quality of the items is very good, the gold plating on the silver lasts much longer than other brands (even if you wear them in the sea and on the beach). If, due to frequent use, the gold plating disappears, the customer service is fantastic and they'll take care of it for you and you'll receive the repaired items, brand new. It's spectacular! It's nice to see a Portuguese brand with such attention to detail, customer care, innovative design and quality pieces. I'll keep buying.

25 november 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you for your kind words! ❤️❤️❤️We are delighted to provide you with the service you deserve and hope you will continue to add new items to your CINCO collection!😁😁

Betygsatt 5 av 5 stjärnor

I <3 CINCO

O atendimento ao cliente é excelente e o cuidado que têm com cada encomenda supera largamente as expectativas!!

31 oktober 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Muito obrigada pela sua review! Ficamos muito felizes em prestar o serviço que merece e esperamos continuar a manter a sua confiança! ❤️❤️❤️❤️

Betygsatt 5 av 5 stjärnor

Ainda não efetuei nenhuma compra

Ainda não efetuei nenhuma compra, no entanto posso já dizer que o serviço de apoio ao cliente é absolutamente incrível (pelo menos via whatsapp)

12 november 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Muito obrigada pela sua review! Ficamos muito felizes por termos dados a assistência que precisava. Sempre que precisar, basta contactar-nos. ❤️❤️❤️

Betygsatt 5 av 5 stjärnor

Envio rápido e brincos de qualidade e…

Envio rápido e brincos de qualidade e design que distingue-os do restante mercado.
Recomendo!

12 september 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Muito obrigada! Ficamos muito felizes que goste das suas peças e que as use muitas vezes. ❤️❤️❤️❤️

Betygsatt 5 av 5 stjärnor

Such good quality!

I love CINCO jewelry, I have an entire collection that is constantly admired by people around me. Beautiful and very good quality!

11 november 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you so much for your review and for your kind words! ❤️❤️❤️❤️

Betygsatt 5 av 5 stjärnor

Customer support

Customer support - they were incredibly helpful and very fast in responding, solution driven, very kind, the overall experience was absolute 5*

5 november 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you so much! 😍😍😍😍 We hope you enjoy your item, it will be made just for you! ❤️

Betygsatt 5 av 5 stjärnor

Cinco is my new love

I have many pieces from Cinco! Their jewelry are made one piece at a time not mass produced. They stand by their quality, everything is genuine and real, a lot of heart and soul goes into making each piece. They have a quality guarantee and they ship super fast anywhere!

10 oktober 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you for your review! Your feedback is very important to us. We hope you will continue to add CINCO pieces to your jewelry wardrobe. 😄 ❤️❤️❤️

Betygsatt 5 av 5 stjärnor

This must be the most perfect brand in…

This must be the most perfect brand in jewelry in Portugal. The pieces are timeless and can be used with every outfits. Can’t wait till new launches!

23 september 2024
Omdöme utan inbjudan
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Svar från CINCO STORE

Thanks for this 5 star review. We really appreciate you being a customer and helping us get your message out. We're always here for you.❤️❤️❤️

Betygsatt 5 av 5 stjärnor

Wonderful and stylish pieces

Wonderful and stylish pieces, excellent customer support, and super, super fast shipping.

17 september 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Thank you for your review! It really makes us happy that you liked your item and had a good experience. 🥰🥰🥰

Betygsatt 1 av 5 stjärnor

I was a big fan of Cinco until their…

I was a big fan of Cinco until their very expensive earrings changed colour and turned into like rust looking after one use. Their excuse was basically me wearing them, as i really don’t understand the care conditions they have. Like contact with humidity, perfumes, creams… and my ph levels of my skin??? Unfortunately I live in a very humid country, I use perfumes but I’m careful with my jewelleries, I don’t spray them directly, I think is common sense… and same with my lotions, so therefore your expensive jewellery are very bad quality. Or we are supposed to keep them in their box??? And just look at them??? Yet you advertise them around water and beaches. I hope everyone thinking about buying from you will read this. As I can’t leave reviews on your website. And your customer service is absolutely terrible. Offering me a re-gold plating at my expense and wait for that service up to 5 weeks? It made me laugh.

16 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Tudo perfeito.

Tudo perfeito.
Rápido e eficiente.

3 september 2024
Omdöme utan inbjudan
Logotyp för CINCO STORE

Svar från CINCO STORE

Muito obrigada! ❤️ Esperamos continuar a contar a com a sua preferência!

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