Choices Omdömen 

1 246
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We have been very happy with the service from Choices. Everything was handled smoothly when we moved out. A special thank you to Ebony Ramsey, who has been very helpful and always quick to respon... Se mer

Betygsatt 5 av 5 stjärnor

Shiquerah and jamie at Choices has been amazing since dealing with them. Polite , friendly and always willing to help find solutions to issues or problem, Many thanks

Betygsatt 5 av 5 stjärnor

We are happy with the services offered by the company, especially the people who we interact make a huge difference. Would like to mention Nicola Dunn, who is our point of contact, she has been very p... Se mer

Betygsatt 5 av 5 stjärnor

What an amazing service and professionalism I have received from Robyn. Thank you so much for all your help and fantastic work. Recommending you and Choices to my friends and colleagues. Thank you aga... Se mer

Företagsinformation

  1. Pengar och försäkring

Informationen kommer från olika externa källor

Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 42 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(1 246)

91 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Very Professional

I’m very happy with Choices. Always helpful & understanding. Shiquerah especially has always been very kind/professional, helping me to understand things & deal with issues that I’m not familiar with as we only have our old home as a rental property.

I would highly recommend Choices.

12 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Problem solved

I rang Choices as I needed help from a letting situation years ago. I spoke to Nicole who handled the call. She emailed me my old contract which helped clear up the problem. Very professional 5 stars.

9 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

"Unprofessional and Unhygienic"

I had a very disappointing experience with CHOICES due to their poor service, lack of hygiene standards, and unprofessional conduct. Despite repeated complaints, the bathroom was left in a filthy state, and the agency showed no urgency in resolving it. Communication was chaotic, with messages often ignored and no coordination between the agency and landlord. It took nearly four stressful months, endless emails, and a formal dispute with evidence just to get my deposit back. CHOICES clearly prioritizes money over tenant well-being and shows no accountability. I strongly advise avoiding this agency if you expect even basic professionalism.

29 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ebony Ramsey is a credit to your business

Ebony Ramsey is a credit to your business.
We rented a property off choice’s and asked for works to be carried out and if the landlord agreed we would put in an offer of rental. This was all done and accepted. On moving in we noticed none of the agreed work had been carried out and contacted Ebony who was very professional in the way she handled the situation and sorted out the issues quickly for us. As we were moving in a number of other problems arose so abayı contacted Ebony at least 2 times a week for about 3 weeks she was always very professional in her approach and kept us informed of what was happening at all times she was quick to respond to any problems that we had and if it hadn’t of been for her we probably would of pulled out of the rental. Thank You Ebony you’ve been amazing.

6 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible service and communication

Terrible service and communication, I have reported issues with my house for the past 2 YEARS, and recieved no response!!! I have to keep asking and reminding them to even take the smallest action, and yet still nothing has been done. They emailed me threatening to evict me for not paying rent even though i did, only to find out the next day that they had a problem with the system, and i haven't even recieved AN APOLOGY. Worst agency i have ever been with, avoid being with Choices at all costs!!!

30 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Stars at Choices

Sam, Shannan and the rest of the team are exceptional. Their professionalism, standard of approach and good heart gives me confident going through with the rental process. Though still in the process, i can not fault them at this time. Job WELL DONE guys

4 juni 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Nicola

Nicola, as always, has been very helpful and knowledgeable in answering my questions.

30 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My partner and I are happy to have…

My partner and I are happy to have rented a nice apartment from Choices.

Daniel of the Choices Estate is the best. He made sure that we settled in comfortably. Always quick to resolve issues. A very good communicator.
Thanks Daniel for everything, we appreciate it.

Kudos to Jamie👌🏽, who started the renting process. Jamie followed up on us through the documentation process and always happy to help.

Thanks Daniel and Jamie once again. We love our apartment.

5 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Since Choices have become landlords at…

Since Choices have become landlords at my property, there has been a positive shift. The property has been cleaned more often, matters are resolved promptly and communication is good with someone from the team always available!

28 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Choices and tenant collusion

What a disaster. Choices and the tenant have unlawfully rewritten the tenancy agreement between themselves, manipulating the process to circumvent the Section 8 eviction procedure for late rent and other breaches.

The tenant is now making rent payments directly to Choices—unauthorised and in complete violation of my rights as the landlord. In April i was receiving it directly from Universal credit. Accepting this money diectly from Choices now could inadvertently validate their unlawful arrangement, effectively granting them permission through action rather than consent.

Driven by financial motives and an inflated sense of authority, Choices falsely assumes that their contract supersedes statutory landlord regulations. Their attempt to impose a full and final settlement is nothing more than an effort to absolve themselves of wrongdoing and to force me to surrender

Their actions blatantly disregard landlord rights and set a dangerous precedent for property management.

Choices are brazen, reckless, and entirely self-serving. Dont become infected by them. Avoid them like the plague.
You have no authority to acert yourself over someone'property. Partial payments are approved or rejected by Landlords
Part 3 coming soon

20 maj 2025
Omdöme utan inbjudan
Logotyp för Choices

Svar från Choices

Thank you for taking the time to share your feedback again. We’re genuinely sorry to hear that your experience has been frustrating and appreciate the opportunity to address the concerns raised. At Choices, we are committed to supporting both landlords and tenants within the framework of current housing legislation.

You instructed us to help you deal with a difficult tenant and appreciate your disappointment with then but of course they were not introduced by Choices. We were trying to assist you with managing the arrears and you decided you no longer wanted us to assist you. You are of course entitled to give notice in accordance with the legal contracts to end our relationship.

I understand you have raised a formal complaint, which has been addressed as per our complaints procedure.


Kind regards, Karen Gunner, Customer Services Manager

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