Chipotle Mexican Grill Omdömen 889

Not the first time we've gotten brown gross guac. Last time it happened it actually smelled spoiled.

i am really disappointed in the fact that i ordered a chicken bowl with white rice, corn and black beans and i got home and couldn't enjoy it. what did they do pour a box of black pepper in it because it was to HOT to eat/ i understand mexican grill but the cook need to lighten up on the spicy seasoning

My friend raves about Chipotle in Buckeye AZ and when I went with him in 2023 it was good, portions were fair, price was a bit high. Fall of 2024 I ordered a carne meal online to go. What happened!?! The "carne" was all grizzle and fat and looked and tasted like it had been scraped off the bottom of a burnt pan. There was barely a tablespoon, not that I would have wanted more of this disgusting muck. I ordered guacamole and if there was any, I didn't find it. The entire order looked and tasted like it was the leftovers they were getting rid of prior to starting fresh supper orders. I wouldn't give the "carne" to my dog. Not worth half the price they charged.

They gave me no chicken at all and I DoorDash it and it came two hours late

Are there any CEOs that would see this because I cannot tip the person that made my meal if it's not a cash tip. You're one of the few, very few, establishments that do this and only let you pay cash tips to the people making your food
change your values chipotle. The 4s Ranch location, staff and manager are some of the best in Southern California.
Do this for your workers. Allow them some tips and some comfort.
The Evening Food Artists they are.

The portion are tiny. Filled up scoop then dumped half of it off then put on burrito. I paid 52 bucks for 20 dollars worth of food. This is pathetic. Never will i ever go to chipotles again.

The chipotle restaurant I ate at in Wisconsin was the first time eating at any Chipotle. I must say that I was very happy. The first person I engaged with was a worker who was just a nice person. In fact the whole staff was fantastic. Then the burrito I ordered was so good and filling I had to take some home... In a doggy bag.... I bought two burritos for 21 dollars and it was very well spent. I have referred Chipotle to quite a few people.... Most were quite smitten with both the food and atmosphere. The prices are phenomenal and I enjoyed every minute there.

This is one of my favorite spots to eat. Always fresh and delicious and the teams at every location are always friendly. Yay Chipotle!

"I loooove Chipotle, Chipotle is my life"

There is strong reason to believe that the food was either contaminated, improperly handled, or unsafe for human consumption. This has raised significant concerns for my safety and the public health of other consumers.

Let this review serve as a formal public notice that I intend to:
• File official complaints with the Better Business Bureau (BBB), U.S. Department of Justice Consumer Protection Branch, FDA, FTC, and local Health Department.
• Pursue civil proceedings against Chipotle Mexican Grill for pain and suffering, emotional distress, and other damages.
• Demand a formal investigation and appropriate settlement from Chipotle Corporate to address the harm caused.
• Alert other consumers to the risk of serious illness that may result from dining at this location.

I strongly urge anyone reading this to exercise caution and report any health issues immediately if they experience something similar. Food safety should never be compromised, and I will not remain silent about this dangerous and unacceptable situation.

I am prepared to escalate this to the fullest extent permitted by law.

This place is their lady manager is absolutely disgusting.
Absolutely Racist manager and pathetic team. I had 6-7 people before me and had 15 after me. There were 8-10 people waiting for pick up orders. All the team was dedicated to pick up orders, almost 6 people were working on that side and There was only one guy making all the orders and that too looks like new trainee. I asked for a help to a manager if they can help this guy to make orders because he was struggling.
The store manager told me if I don't like waiting then I can go to another location
I said "Don't tell me where to go and order my food, I am just asking you get someone to help this guy because waiting for 20-25 mins in queue when there only 6-7 people ahead of you is not a Chipotle thing." And she started her nasty racist game and said " you are bullying a minor and I am not taking your order and if you don't leave our premise I will call the Cops on you ".
I confronted her , again explained her that I am not blaming this guy for anything, I am just asking you to get help for him in a simple manner. But she was the Worst, pathetic, crazy and one of the most rude manager I ever came across. I was getting late for my flight otherwise I would have definitely made sure to see her behind bars.
I would suggest to check the CCTv recordings.

Their recent reviews show how poor they are with customer service.

Fallen into the same hole that other food fast food places have. Loved it,liked it and no can do without. Pay your workers a good pay a fair pay so they don't have to feel like they need to steal it from you or ruin your name and see the difference. I will bet on everything the difference will keep you out of the hole.

My experience was terrible.You should of been there to watch it unfold.for one thing there were rats running around.They did not give me chips. 🤮They are mean.The jannace girl just ASSUMED that my sister was getting food there.Ya jannace.you need to be fired.I am NEVER coming back.get out💩

We have not been to a good Chipotle in the last THREE YEARS and we have been to about 20 different Chipotle restaurants. The quality of the food and customer service has declined dramatically. There is less meat, the meat is sometimes overcooked, we had a meal that was very very salty, there have been hard pieces of meat, they have been out of salsa, fajitas, etc., customer service is non-existent, etc.. We went a year without eating at Chipotle, we used to eat there once or twice a week, and our experience was worse than ever....the food was horrible and we could not get our money back. I learned how to make a CopyCat Chipotle recipe last year and you can't even tell that it's not Chipotle - it's actually better since Chipotle isn't good anymore. We did try again after a year but we are finally done with eating at Chipotle. It's too expensive for it to be that bad. The plus is that we saved a lot of money this past year by not eating out.

I honestly stopped going a year ago after completely giving up on everything there. I got somewhat triggered by reading the recent news that stated that chipotle now “requires” their staff to smile at you. If chipotle’s leadership thinks that’s what’ll fix them then they have no idea how to run a successful business.
Your staff needs proper training for consistency and how to serve food. Fix this first before telling them to smile.
My family, friends, and I will prob never go to a chipotle again. And it sucks. It used to be so good.

I spent 30 minutes as a dasher picking up an order. The lady doing take out was working hard but was overwhelmed. The way the store is set up she had to run to the front make line 15 times to get products that were either out or not carried at her position. The assistant manager was having to not only cook but slice meats and deliver to the make lines. Clearly there is either a set up issue or not enough product is being prepped in advance. This falls back on management.

Two people - Carnitas Bowl and a Barbacoa Burrito plus a Mexican Coca Cola equal $40.59.
Extra charge of $2.85 for Guacamole for each dish, plus the extra we ordered. Tablespoon of Queso Blanco for each dish at $1.70. And the salad - where was the lettuce?
The Guacamole and the Queso Blanco should be part of the dish no extra charge. Fixed incomes and your prices do not mix.
We can and will eat at the mom and pop local restaurant for less including tip from this day forward.
As Arnold Schwarzenegger quoted in the movie "The Eraser" - Chipotle - you have been erased.
Eat at and support the local family restaurant.
Meal was taken at 9926 West Sunset Highway , Spokane, WA 1:20 PM, 4/18/25

Small meat portions. Had to pay extra for a normal meat portion. Did not offer a recipe. Did not ask if I have rewards and so scan my app. No one smiles. Act like robots in a hurry. No eye contact or friendliness whatsoever!

Has anyone successfully contacted Chipotle management? I have been unable to file a complaint regarding the Chipotle on Highway 138 in Conyers, Georgia. Their "Contact Us" and feedback form directs you to a list of questions, which makes me wonder if they genuinely care about hearing from the public.

Today was the last straw for me! While Chipotle prices continue to rise, the quality and customer service have dramatically declined. What makes matters worse is the behavior of their employees. They do not smile, are often rude, and sometimes fail to speak clearly.

On April 12, 2025, at around 3:30 p.m., an employee wearing a mask wouldn’t even raise her voice to ensure we could hear her. To top it off, she messed up my order. This is unacceptable! Who is the manager, and what is happening with their staff training?

The price of a meal is skyrocketing, yet they can't even get the orders right. When it comes to the meat, the portions are minimal, and asking for guacamole, which costs extra, results in barely a dollop on the spoon.
I am a baby boomer, and we took pride in our work, especially as teens/young adults. It seems that many of the people working in fast food are primarily under 20 or in their early 20s. Many do not share that same work ethic. When they serve customers, they act as if they are doing us a favor, and then they have the nerve to ask for tips for merely doing their jobs.

I’ve had enough—I’ll keep my $30!

I ordered a salad and went to pick it up. It was a burrito instead. I took the bag back in the store and they said there were 2 Chris’s and the other person must have grabbed the wrong bag. However the bag I picked up said salad. The young lady said not to worry and fixed the salad. I notice she did not put the side of guacamole in the bag so I asked her about it she said there was no guacamole on the order. I told her it was and the gentleman said no there wasn’t without even looking at my order. Then she said we will give it to you anyway. As I left the store I pulled up my order and took a picture of it. It clearly states guacamole. I guess they weren’t paying attention to my order. Not to mention the store was empty.