Cherrypickedproperties Omdömen 22

I strongly advise potential tenants to avoid Cherry Picked letting agents. After two years at a Melia House property, my experience was defined by negligence, poor communication, and unresolved issues.

Firstly, The agency uses BSK, a maintenance firm that consistently provided sub-par work. For just one example: On move in, the toilet would leak under the floor. Despite being told the issue was the toilet, the contractor insisted it was the shower and refused to listen. In the end it very much was the toilet, this initial incorrect diagnosis held up the process an extra week as they had to send another plumber to check. We were not able to use our toilet for weeks. The issue had obviously been a previous issue as the flooring and skirting board in the bedroom were already swollen and discoloured.

We were left without ANY water at all, for three days after their emergency contact did not work… Our boiler then leaked for six months. The agency claimed they couldn’t source a part… for 6 months? Keep in mind they had worked on this boiler on three separate occasions. We ended up having to involve the council.

Out biggest issue: The back door was missing a key before moving in. There was a taped on note saying ‘do not push button’, we specifically asked if this would be fixed before we moved in and told yes…. The door was never fixed, when we inevitably accidentally pressed the button the agency tried to charge us to source a new key.

The balcony door literally fell off. A technician confirmed it hadn't been properly maintained in years. We were left with a thin OSB board and a poor silicone seal (the companies maintenance man almost left without sealing around the edges of the board in November, until prompted to do so by ourselves)

When the balcony became unusable, we were granted a one time £100 deduction from our rent . However, the agency "withdrew" this compensation after only one month, despite the door remaining broken for an additional THREE months. Paying premium rent for a luxury feature you cannot use is UNACCEPTABLE.

More Issues flagged during the initial viewing were never fixed or fixed poorly. Such as a missing metal balcony panel being replaced by a thin peice of wood spray painted silver with no primer so the paint began to chip off almost immediately. Not only that, but the handyman they got to do this could only be bothered to spray paint one side, so from street level it showed a wooden panel amongst the metal balcony panels for the entire two year tenancy. Additionally, Our washing machine also broke, which is fine these things happen, they sourced a replacement for us, however we had to have the broken washing machine in our front room for a month whilst the handyman could find a place to dump it.

Getting a response from Cherry Picked, is an uphill battle. They regularly ignore specific questions in emails… Promises of "call backs" never materialised… Maintenance issues required an average of 3–4 follow-up attempts before receiving any acknowledgment.

This agency prioritizes the cheapest possible fix over tenant safety and basic living standards. They have zero care for you once you are in and paying rent, and should you flag any issues that arise in their poorly maintained properties you are treated as a burden. I would not recommend Cherry picked.Save yourself the stress and find a different letting agent.

Cherry Picked Properties are wholly incompetent, negligent and incapable of basic communication.

Upon moving to Melia House in 2025 our apartment was not cleaned (even though they requested we wait a week to move in so they could do repairs and clean). Lots of things were broke and the flat was very unclean.
When we then requested it been cleaned before we moved we were met with resistance and one employee Lewis Phipps was rude and dismissive stating that the cleaners would get there when they’d get there.
A cleaning company was sent the next and they did what they could whilst we had already started move in, as we both were relying on lifts and help from friends on that specific day.
The fob for the parking had also been lost by previous tenants and
We repeatedly requested for multiple things in the flat to be fixed and this took over month and we didn’t receive this till a few weeks after.
Upon checkout the landlord Craig Foden requested a full clean at the price of £250 despite us cleaning the apartment to a better standard then when we moved in.

There were also problems with contractors claiming there was a leak in the property and being sent to the apartment multiple times, this also resulted in our water being turned off even though there was no leak to begin with.
My details were given to contractors before I even moved in to the property and I was regularly being contacted about work before I moved in.
When we handed back the keys we were both messed around being told different times by different people and the upon waiting for them to come collect the keys no one would turn up untill we rung… this resulted in one of us leaving the key in the apartment with the door unlocked at the an employees request.
When waiting for check in I was also waiting for them to arrive for an hour.
The staff can’t communicate between themselves resulting in confusion for everyone and also don’t take any responsibility or accountability.
This company is incompetent

We, as a law firm, are pleased to provide this review in recognition of the longstanding, consistently positive professional relationship we have with Rebecca Scott, Head of Property Management at Cherry Picked Properties.

My colleagues and I have had the privilege of working with Rebecca Scott across a range of professional contexts spanning over many years and the professional relation has remained consistently positive and enduring. Rebecca exemplifies the highest standards of professionalism, leadership, and client-focused service.

Her operational oversight is meticulous, her strategic thinking clear, and her communication prompt, composed, and collaborative. She builds trust quickly, manages expectations with precision, and approaches every engagement with integrity and care.

Rebecca consistently brings more than process, she brings perspective. She anticipates practical needs, resolves complex logistical matters with confidence, and facilitates smooth, well-managed progress across all levels of interaction.

Whether supporting her clients, coordinating with professionals, or managing internal operations, Rebecca’s contribution is consistently thoughtful, commercially sound, and impactful.

She’s consistently proactive in navigating compliance requirements, anticipating legislative change, and ensuring her landlords are aligned with evolving obligations. She understands the law not just its current form, but where it’s heading. Her ability to translate evolving obligations into tangible action makes her an exceptional professional ally in a rapidly changing sector.

In a sector where responsiveness, clarity, and trust are paramount, Rebecca consistently delivers across all fronts. It’s for this reason that we, as a law firm, have chosen to work with her and are pleased to provide this review in recognition of her continued professionalism and impact.

My colleagues and I have been consistently impressed by her professionalism. Rebecca operates with a depth of legal insight and operational precision that strengthens every partnership she’s part of. Rebecca is a credit to Cherry Picked Properties, and I recommend her without hesitation to landlords, agents, and property professionals seeking leadership, reliability, and exceptional service within property management.

Semera Bibi Solicitor at Versus Law

DO NOT USE! BEWARE. Really poor communication costing money, last minute hidden charges, and changes to agreements after confirming amounts. BE VERY CAREFUL MOVING FORWARD BEFORE CONFIRMING AMOUNTS AS LAST MINUTE CHANGES / CHARGES.

A big thank you to Kye for sorting out my move in last Friday and being flexible on the time because of the removal van problems, he really helped me on a stressful day.
Clement

Fraudulent liars please be aware they take a holding deposit then ignore your application, ignore emails and if you call they are too busy to deal with you. Never refunded my deposit or attempted to genuinely deal with my application. Please be aware!! You will be out of pocket and messed around.

Requested a repair service for my door and Lewis P sent someone out the next day and got it sorted quickly. Jon M, who was sent out, was friendly, professional and communicated really clearly. Wish more letting agencies were like this! Thanks folks.

Our washing machine needed replacing and our agent Lewis Phipps did a great job of making sure this was sorted within a couple of days, replying fast and keeping us in the loop.

Cannot praise Rebecca enough for assisting me with my recent property purchase. Really professional and easy to deal with. I highly recommend Cherry Picked Properties and thanks again, Rebecca.

What a wonderful company when it comes to letting properties. Rebecca Scott MARLA MCIH is a treasure to the company. She was really supportive and responsive. Thank you Scott.

Highly recommend Cherry picked properties, Having dealt with Neil he was knowledgeable and had great customer skills, he was actively in touch with us and made the whole process a good experience. Thank you

Apart from a great team who are helpful and friendly , it’s good to know we can sit back and let Cherry-picked properties do the work for us . Recently Rebecca Scott has worked tirelessly to sort the leak in our tenanted property . Wouldn’t go anywhere else.

Excellent Agency! They made my move so easy and especially Kas who went above and beyond to help me secure the property. Thank you so much

Am highly appreciated to my service deliver KAS for his massive help he rendered to me during my search for 2 bed room apartment.Though it wasn’t successful but he communicated to with kindness,empathy and matured way which at the end put a smile on my face.Congratulations KAS keep it up with your good works,thank you.

I can’t recommend Cherry Picked Properties enough from a Landlords point of view. Quick and efficient lettings with great management fees. A special mention to Tom Jenkins

The team here are amazing! I have used 3 other agents in my tenure as a landlord and they have all struggled with the size of my portfolio and the standards I like to keep my properties in but cherry picked are on the ball always. Highly recommend.

Lauren at cherry picked properties has been extremely helpful with my property, nothing has been too much trouble and she’s been super friendly. Would reccomend.

Josh was very helpful at sorting the properties out for me when problems occurred and I need the support

Very good service from cherry picked properties. Helped me massively and couldn’t recommend them enough! Spoke to a lovely lad named josh.

My previous letting agent used these agents to complete the checkout, arrange viewings etc in the last month of our tenancy.

Abysmal communication, promised call backs by Kas that never happened, viewings arranged without a courtesy call to let us know, viewings arranged at inappropriate times despite us giving them plenty of availability in afternoons/evenings (apparently this didn't suit their agents, not their prospective viewers, due to traffic! ) and then to top it all off a curt email requesting that we leave 2 days before the end of the tenancy as they couldn't pick up the keys at the weekend!