Castrads Omdömen 

2 200
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service was wonderful. I had to return one piece, and they were very helpful and accommodating in helping me select a replacement size. I used the magnetic escutcheons on our toilet plumb... Se mer

Betygsatt 5 av 5 stjärnor

These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... Se mer

Betygsatt 5 av 5 stjärnor

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Se mer

Betygsatt 5 av 5 stjärnor

Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... Se mer

Företagsinformation

  1. Uppvärmningstjänster

Informationen kommer från olika externa källor

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(2 200)

104 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

An utterly wonderful bespoke product

An utterly wonderful bespoke product. Brilliant communication. Beautifully built, extremely well packaged and excellent delivery.
I would highly recommend Castrads. A simply fantastic service from start to finish.

15 november 2024
Omdöme utan inbjudan
Logotyp för Castrads

Svar från Castrads

Thanks so much for the wonderful review Michael, we really appreciate it!

Betygsatt 2 av 5 stjärnor

delivery info not provided and no invoice

Information on delivery date is not provided at time of purchase which was frustrating when trying to arrange a suitable date for fitting. They just message to say DPD will arrange… Which they did but 2 days of not knowing when to schedule trades during a renovation is just annoying for something so simple to do at purchase. They also didn’t send me an invoice, When I emailed to request they responded to say we sent it already check spam (I specified in my first email I’d already checked spam etc) again just annoying. They did resolve and issue after my second email, just shouldn’t have been required. Overall, Product was adequate for my needs but the purchase process was subpar.

1 oktober 2024
Logotyp för Castrads

Svar från Castrads

Thanks for the feedback Mike. You raise some really good points that we can definitely address with some tweaks to our process.

Nick

Betygsatt 5 av 5 stjärnor

They made a mistake but acted on it quickly

In a nutshell, we received radiators with legs rather than hanging as we had ordered. The team was really quick to resolve their mistake and didn't charge us a penny. The radiators are made with care. They're beautiful and fantastic quality. Highly recommended!!

3 oktober 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Good overall service

Good service but I didn’t expect the radiators to fail. However service from Castrads was good

31 maj 2024
Logotyp för Castrads

Svar från Castrads

Thanks for your review Bassim.

For a little clarification, the radiators that failed were mild steel towel rails connected to a domestic hot water system, which is against regulations. We provided replacements in brass, which is to regs, for cost price.

I'm sorry for the inconvenience - I know it's frustrating. Had your plumber told us at the time of purchase that the rails were to be used on a DHW system we could have recommended brass rails in the first instance.

Betygsatt 5 av 5 stjärnor

Castrads is a truely professional…

Castrads is a truely professional company from initial on line ordering to the follow up confirmation and the follow up telephone calls in relation to delivery. Wonderful service.

The radiators themselves are beautiful - very well made with excellent attention to detail. Many thanks to the whole team.

19 juni 2024
Betygsatt 5 av 5 stjärnor

It's hot in here

Nathan at Castrads was an absolute gem, he was knowledgeable, helpful and super professional. At an on site visit he took the time to talk us through our many options, helping us work out what was best for the space, and never put us under pressure - a level of customer service that is rare indeed these days.
The first of 3 radiators is now installed and we are delighted with it - it looks stunning! So glad we pushed the boat out and went with a product, and company, that spoke to us: as my grandma used to say, "You never regret an extravagance". Thanks Nathan!

4 juni 2024
Betygsatt 5 av 5 stjärnor

Beautiful radiator and accessories

Beautiful radiator and accessories!
Castrads customer service team went above and beyond to help us out when our wall stays were cut too short, the team were very kind and responded really quickly. The delivery driver was fab too, he helped me carry the radiator in so it didn’t block out alleyway.
Excellent service and excellent radiator!

2 maj 2024
Betygsatt 5 av 5 stjärnor

Brilliant service, start to finish

Brilliant service from home visit to choose radiators, checking size and number required to recommending company to install and also remove old radiators
All worked smoothly, would highly recommend
They also offer a refurb option, but that was not appropriate for our old knock offs

14 maj 2024

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