The customer service was wonderful. I had to return one piece, and they were very helpful and accommodating in helping me select a replacement size. I used the magnetic escutcheons on our toilet plumb... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... Se mer
Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Se mer
Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Kontaktuppgifter
1 Kenwood Road, SK5 6PH, Stockport, USA
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality products, great customer service.
Delighted with the quality and design of my radiator valves and stays. There was a little problem with the delivery. However, Hannah at customer services was superb and quickly resolved the issue. Many thanks.
27 november 2025
Went in to their shop and got great…
Went in to their shop and got great service. Highly recommend.
26 november 2025
Quick delivery with helpful members of…
Quick delivery with helpful members of staff responding to my emails
25 november 2025
Very prompt postal delivery of radiatkr…
Very prompt postal delivery of radiatkr catalogue. And a great catalogue.
9 december 2025
Helpful
Helpful, dispatched on time, followed directions as arranged, bespoke colour appears a little paler but not situated right by other object in the colour so should be fine,
1 december 2025
Perfect touch
Shipping was quick, escutcheons fit perfectly around radiator pipes and look great with the radiators we had restored earlier this year. Perfect finishing touch and magnets make them easy to move around.
30 november 2025
Their catalog got here really quick
Their catalog got here really quick. The catalog is beautiful and is very clear on the merchandise. The radiators are exquisite.
6 november 2025
Fantastic Products and service
The level of service and customer experience. The knowledge and skill of the team and quality of the product
20 november 2025
It's real people here to help - not just a website with AI bots. They're super responsive to phone and e-mail and that goes a long way in todays day in age.
Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's real people here to help - not just a website with AI bots. They're super responsive to phone and e-mail and that goes a long way in todays day in age.
5 november 2025
Very professional
13 november 2025
Friendly professional service
Friendly professional service. Prompt delivery and a quality product.
22 oktober 2025
True customer service
My contact, John was extremely helpful from my first inquiry, through deciding on size and the measurement process for the Curved Florence radiator. I had a lot of questions and he was always available and very helpful. He made the process a lot easier.
20 oktober 2025
Outstanding customer service
Outstanding customer service. Very responsive to our questions and helpful when it came time for us to make decision re: which radiator to purchase. I ordered a color sample and it was immediately sent!
Looking forward to the arrival of our new, beautiful, colbalt blue radiator!
12 oktober 2025
Professional Service from start to finish
Joanne was really helpful in finding the right radiators to fit our kitchen. She explained the whole process and I took away a couple of samples to check a suitable finish with the kitchen fittings. The ordering and delivery were both smooth with great communication- the radiators were manufactured ahead of expected time and delivered promptly. All round a great experience 🫶🏻
30 oktober 2025
A quality expereince
Very detailed website with tech drawings etc. Could do with more photos of the different finishes. Samples very helpful. Quality of the product when it arrived was excellent. It was incredibly well packaged, with installation tools etc with very thoughtful installation instructions videos etc.
27 oktober 2025
Great product poor delivery
Placed an order for 13k of new radiators. First issue was the call to walk through the order never happened and no explanation, order was not correct, I admit I should have checked the final specification but I was clear that the order was correct save for one amend but that amend was not made. Delivery was delayed so I lost slot with plumber, rads delivered in an inappropriate condition. The same thing happened with a swap of an incorrect radiator, delivery significantly delayed and arrived unboxed. Collection of faulty radiator was even more stressful. As a result of delivery some rads were damaged and I was sent some paint .
15 augusti 2025
Omdöme utan inbjudan
Svar från Castrads
Hi Simon,
I’m sorry your experience wasn’t as smooth as it should have been. We tried to get everything right for you and I regret that we didn’t meet your expectations. I’d like to offer a bit of background for anyone reading this.
On placing the order
Your order was handled by Nicola, rather than through our website. She managed around 120 emails and several phone calls with you and your plumber to make sure all the details were clear.
On the incorrect radiator
The issue with the radiator arose from a misunderstanding, which Nicola highlighted in earlier correspondence. Even though it wasn’t a mistake on our side, we replaced the radiator free of charge to make sure you received exactly what you wanted.
On delivery
Delivery can be one of the more challenging parts of what we do. Hannah and Jo did everything possible to make it go smoothly, but unfortunately we were let down on the final mile delivery. The radiators were removed from our packaging without permission, which shouldn’t have happened. Thankfully, from the photos we received, the radiators themselves appeared undamaged but I completely understand your frustration. Hannah raised two formal complaints with the delivery company about this.
On collection
We were sorry to hear you found collection stressful. After the issues with delivery, Hannah upgraded your collection to a two-person collection from your shed, so you didn’t need to be at home. We hoped that would make things easier.
Our team tried hard to meet your expectations. I'm sorry that we didn’t. I’m glad to hear you’re happy with the finished product, and I appreciate you taking the time to share your feedback which we've taken on board.
All the best
Nick Baylis
Great Experience with Castrads
Great customer service. High quality products. I just wish there were as many options for older hydronic systems as are offered for 1/2” piping. Otherwise recommended!
2 oktober 2025
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