Very good experience with this company, great service all round, thank you. Customer service was excellent and all my questions answered when I called. The radiators are stunning!! Absolutely lovely t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful. My calls, and queries, were always answered professionally and, when a... Se mer
Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited t... Se mer
Found ordering a little complicated but thats because of the vast range and colours available But once i called the staff were very knowledgeable and helpful which then made it easy Our rads turne... Se mer
Företagsinformation
Skrivet av företaget
Cast Iron Radiators 4u is a specialist UK supplier of premium, traditional heating solutions, operating from our Kiln Road base in Portsmouth since 2002. We dedicate ourselves to helping homeowners, restoration experts, interior designers, and trade professionals find the perfect statement heating for period properties, renovations, and character homes. As an established online cast iron radiator specialist, we offer an unrivalled selection of classic designs. Whether you are looking to buy traditional column radiators, ornate Victorian-style radiators, or sleek, minimalist school house radiators, our collection combines timeless heritage aesthetics with modern central heating efficiency. We supply a vast range of options, including pre-assembled, off-the-shelf stock ready for fast delivery, as well as fully bespoke, made-to-order sections finished in custom paint colours or beautiful hand-polished options. To complete your installation, we also stock a comprehensive range of essential heating accessories, including traditional and thermostatic radiator valves, luxury pipe shrouds, and wall stays designed to match the weight and style of cast iron. Discover our complete collection of heritage heating at www.castironradiators4u.co.uk, or contact our expert Portsmouth-based team on 02394 216 216 for specialist advice on BTU calculations, custom sizing, and bespoke finishes. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Kontaktuppgifter
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Storbritannien
- 02394 216 216
- cs@radiators4u.co.uk
- www.castironradiators4u.co.uk
4,9
Utmärkt
341 omdömen
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Well packaged, BUT PROBLEMS !
Rad arrived very well packaged, & looked good. Problem came when our plumber needed to change position of 3 of the 4 end plugs, to allow for correct configuration for our system. The first one unscrewed OK, but the other 2 wouldn't budge. It was only after working on them with 2 blow torches for over an hour, that he discovered 2 of the plugs had normal right-handed threads, & 2 had left handed threads. By this time, the 2 left handed threads had been damaged to such an extent in trying to remove them, that the radiator is now unusable. So complete waste of money. When I rang the company to complain,& ask why they hadn't mentioned anywhere about the different threads, they said that was standard practice ! I've fitted over 20 cast iron rads before, & never encountered this, but mine were all UK made. They then said it shouldn't have been necessary to have to change the configuration, as their website gave different options when ordering on-line. The problem with that was that I rang them to place the order, & no options were mentioned or offered at the time of order. They were not sympathetic, & dismissed my complaint as being the fault of my plumber, who is very experienced. So would never buy from this çompany again
7 augusti 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Dear Ken
Thank you for taking the time to review us but as discussed when we called you, you did not purchase your radiators from us. Just the radiator valves.
We do hope you can get your challenge sorted with the correct manufacturer.
Kind Regards
Laura Hazzard
Customer Service Manager
excellent service
excellent service, so nice to talk to someone who knew what they were doing and checked all the way along the order. We will be coming back for more soon....!
2 augusti 2018
Omdöme utan inbjudan
Brilliant
Good quality, good service, easy to deal with, would totally recommend
30 juli 2018
Omdöme utan inbjudan
A couple of grumbles
Great radiator, assuming it works. Installed by our builders.
The ordering process is bewildering and the btu description on each radiator which gives you an idea of how big the radiator should be is wrong. I ordered on the phone and was immediately told to ignore it and use a different (and of course more expensive measure) to decide what size radiator I need.
The major problem I have with the process is tho is the delivery. Both the company and the delivery driver were at pains to point out that the driver will only drive up to the door with your radiator in their truck. The driver would not touch it. Unsurpisingly they are seriously heavy. Thankfully we had two hairy builders to get the radiator off the truck and take it into our front room. It was not easy for them. Given the cost of the radiator, an option to have it delivered direct to the room it is due to be installed in should be available, which, from memory, it isn't. Very pleased with the product itself, tho.
30 juli 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Hello Nick
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team. This is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
I appreciate the time you took to speak with me yesterday about your order. The BTU calculation did change and this was due to the difference in BTUs between T50 and T60. This is the reason you needed a bigger radiator to get the outputs you required.
In relation to the challenges with the delivery I do sincerely apologise that the driver was not helpful. We do advertise that it is a kerb-side delivery, however we do expect the driver to assist with removing the goods from the vehicle and getting the pallet as close to your property as possible. I have passed this feedback on to our vendors to ensure this does not happen in the future.
Again I thank you for taking the time to discuss your review with me.
Laura Hazzard
Customer Service Manager
Shelbourne 3 Column Cast Iron Radiator
Brilliant Service and a brilliant radiator.
I was kept informed throughout the whole process, from placing the order to the final delivery, thanks to Dom, the very professional and friendly sales person.
Everything went very smoothly ,and I am very pleased with the radiator, It looks stunning in my new kitchen.
28 juli 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Hello Paul
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Stunning radiator
Stunning radiator. Exactly as hoped for. Cast iron radiators are expensive but well worth it. The one I bought was competitively priced versus other providers. Really good, helpful delivery service. Came on time and I was kept really well updated.
26 juli 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Hello Gavin
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
The only thing I would change is that…
The only thing I would change is that they should send more than one person to deliver when it's a massive iron radiator!
26 juli 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Hello Sally
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
We fully understand the challenge with the kerb side delivery and are continuously working with our manufacturers and their carriers to improve the service, it is something that is governed by the transport industries and their insurers so we have little control over it.
As mentioned above your feedback will be passed on to our continuous improvement programme team.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Svar från Cast Iron Radiators 4u
Hello Stephen
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Really pleased with our radiators and…
Really pleased with our radiators and the helpful advice we received was much appreciated. The service could not be better.
14 juni 2018
Omdöme utan inbjudan
Svar från Cast Iron Radiators 4u
Hello Valerie
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feedback.
Laura Hazzard
Customer Service Manager
Staff were great
Staff were great, dealt with my problem straight away and with no cost to me at all
2 juni 2018
Omdöme utan inbjudan
Really happy with the radiators and…
Really happy with the radiators and valves - they look great and delivery was really quick. Customer service was also really good. Will be buying more soon.
31 maj 2018
Omdöme utan inbjudan
5 star service with 5 star quality
Very good communication with all relevant departments from placing order to delivering of radiator,definitely 5 stars from me ,
17 maj 2018
Omdöme utan inbjudan
Excellent and quick service
17 maj 2018
Omdöme utan inbjudan
very good customer service and…
very good customer service and competitive prices - and nice radiators!
30 april 2018
Omdöme utan inbjudan
Excellent service all round
Excellent service all round. Radiators are exactly as described, went to showroom there was no pressure sale, delivered before time and really well packed, received follow up call after delivery, cannot fault, will be using again.
28 april 2018
Omdöme utan inbjudan
Perfect in every way
19 april 2018
Omdöme utan inbjudan
Absolutely wonderful service from start…
Absolutely wonderful service from start to finish! This old gold Georgian-style radiator is the feature piece of our new kitchen and we love it. Quick delivery too. I can recommend without hesitation.
19 april 2018
Omdöme utan inbjudan
Excellent radiator and service
12 april 2018
Omdöme utan inbjudan
Love the new radiator looks amazing
Love the new radiator looks amazing, perfect job would highly recommend A++++
12 april 2018
Omdöme utan inbjudan
Recommended!!
Lovely company to deal with. Not a bad word to say.
Great advice, speedy delivery and replaced a part I had lost without any questions. Highly recommend.
Ps. The rads look amazing!
12 april 2018
Omdöme utan inbjudan
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