Cashpassport Omdömen 

So myself and my boyfriend took out one card each for a trip to America in January. I have used similar cards before but on this occasion we went with the one offered by Sainsburys. It is suppose to be as secure as using your normal credit card, unfortunately if I had used my credit card I would have already been reimbursed and not in the situation below!

All was good until we started a transaction at an ATM and it said it was going to charge us $8, we declined the transaction because we didn't accept the charge and thought no more about it.
Later that day we went to pay for our transport for the two weeks, a camper, and our card was declined due to insufficient funds. On checking the app we could see the $200.00 plus $8 fee had been deducted. We luckily had a back up plan (hence why we had a card each!) and sorted out transport thinking it had been temporarily held and would be put back in within a day or two, as sometimes this happens. 2 days past and still no refund.

We tried calling the number on the card numerous times, it either didn't work due to the type of phone we were using, bare in mind we had no cell phone as we were abroad so were using pay phones etc. or there was no answer. We were trying to enjoy our hard earned break and didn't want to spend hours on the phones so decided we would sort it when we were back in the UK and had our phones.

Anyway long story short, we have been battling since we returned. they declined our claim as the ATM provider was able to provide them with an electronic journal showing the money has been dispensed, they wont give us a copy of this evidence. They have now blocked our email address as we told them we would be submitting a Subject Access Request. Very Professional. We will keep you updated but I have now handed it over to our solicitor, it might not be a substantial amount of money but we both work very hard for our money and if it is £2 or £200 it belongs to us and not Cash Passport or the ATM provider.

Moral of this story stick to cash, at least if you get cash robbed the person must have been desperately in need, with this card it is stolen by some money hungry company that don't need it but think they can get away with daylight robbery!

Sorry for the long story review but I want people to know how difficult and unprofessional they are once there is a problem.

This card has been so f**king crap. They only work half the time. It’s been painful and I will never use one again.
Also, it suspended it when I was in the US after a purchase without notice because they weren’t sure if it was fraudulent. I replied to the text to say it wasn’t. They didn’t lift the suspension until I called them

Don't take this card!! If you go on holiday to a country like Indonesia, Philippines, or even Turkey, it can happen that all of a sudden without notice, western union blocks your card completely from use or uploading money, simply cause they see the country you visit as "suspicious" for terrorist activities. True! I used it to help my kids, but after using it a few times in Indonesia I got calls with questions why I was using it, what I did with the money, and simply got blocked.

Got a terrible exchange rate in the first place, but had too as we had to get currency converted same day. Then we tried to use the card at an ATM once we arrived and it asked whether we wanted to convert to euros (again??) or pay a £5 transaction fee. Boy, glad we're getting charged twice. Thanks MasterCard.

Check that card has the country currency you are going to or you will get charged a lot. It was a mission trying to get money off the card back into a bank account (it kept saying the account details were incorrect). Fees information is ambiguous and hard to find on the internet. Ended up costing more than using my visa

Read the small print, fees for non activity in 12 months, £2 taken from the account each month. No prompting, warning nor encouragement to use your money, they would rather take it for years without informing you. Access to previous transactions on your account online isn't possible after past few months either.
Cancellation of the card is deliberately difficult and not as laid out in their T&C's - delaying tactics enable more fees to be taken. Customer service appalling. Product of the past. MasterCard should be ashamed of themselves.

I have just acquired a card and already having trouble trying to do my second reload. I have just read the reviews and have decided to not use the card at all considering the difficulty people have had once they’re overseas . What a shame I thought it was going to be a nice easy way to travel with .

Hi,

I am stuck in Manila with no money and no food because the cashpassport website that I have been using for weeks now has all of a sudded decided to not allow me to transfer money from my fathers card into my cashpassport account. I have been using this card for the last 3 weeks without any problem, now it states that the card details are incorrect. I assure you that the card details are correct as they are saved into my Samsung pay and I have been using the same details for the last 3 weeks! The website is full of bugs and comes up with internal error messages, if only I could post my screenshots. I also had my father call his bank provider to make sure it wasn't his card and as suspected it was not. 
They have no way to reach them by phone in the Philippines, or in fact most countries. You have to call internationally to speak to them which I can't do because I have no access money. You have to email them which takes up to 48 hours, some times they don't even respond. I will never ever use this service ever again. Thank you cash passport I am going to starve to death because of you.

Kind regards, 

Ismail

Used to be a great product. Used it on 2 europe trips in the last 3 years and the best thing about it was having no ATM withdrawal fees unlikely all the other cards. As of Sept. 6th 2018 this has changed and they're clipping the ticket one more time even though they're already shafting you with the crap exchange rates. F.u.c.k this card. I'll be canceling mine.

Website doesn't work.
Customer service doesn't work.
Lied about previous contact.
Won't give you access to your own money.
Used to be fine. What has changed?
Banks shouldn't sell faulty products.

Absolutely awful experience. I was going to reload my Cash Passport via debit card and at the end, it said there were technical difficulties that meant I could not reload my card. Despite this, they took my money anyway leaving me in London with no money on cash passport and no money on my debit card. I am absolutely livid about this experience and will never use or recommend this service.

Total rip off. Avoid this card. Promised I will pay 80bht Atm fee but was charged 220bht plus an additional $AUD 3.20 fee. This is $AUD 14.00 total per ATM withdrawal.

They charge you currency conversion fees for withdrawing from ATMs. Asked why this was and they said it was my fault for choosing to pay in a different currency. Why the hell would I choose to pay in another currency if I loaded only euro on and I'm in a EU country. Ripoff with hidden fees too. I had to withdraw the money out and use my normal visa debit card. You need to also keep all your receipts as if there are discrepancies then you need them to prove that is the amount you paid and transaction where the store/restaurant has incorrectly charged you.

I got charged quiet a lot over for using my card abroad when originally it was suppose to be just £1.50. I called and explained this and was told I was being refunded the amount back, 2 week later they are ignoring my emails and have not been refunded. Would not recommend this at all!

Super easy to get card but Impossible to get access to your card if you forget your pin.

Go to Website and then phone and you just get some robot that asks you the same questions you cant answer online.

Australia post who sold us the Card doesn't want to know about it.

I put money on the card. When I needed it: no money; very embarassing and a very difficult situation.
The card was blocked. Some security concern, which I think is a false alarm. But anyway, it has taken months.
I get so little help from customer support; I have been writing emails, waiting three says for a reply, and no solution in sight.
I have no access to cash, I am using another credit card (I brought it for emergencies)

Avoid at all costs! App doesn’t accept payment and then blocks the card for 7 days....After spending over an hour on the phone...how is that customer service! Cancelled account and will never use again!

My daughter and I got replacement cards (after 5 trouble free years) and then the problems started. Can't reload them; all details are correct in both cases ,but repeated calls to customer service (always heavily accented and difficult to understand) have produced no results. Going to have to give up - incredibly frustrating!

The cash passport card is now a big rip-off. They advertise a currency rate which is not what they give you. I lost $100 NZ dollars to convert $550 NZ dollars to Australian dollars, they advertised conversion rate of 0.8776 so what they advertise on website as currency rate is not what they give you.

Rip off!!!!

The booklet says the maximum loading amount is CAD 8,500 but if you go to a post office branch the max you can load is 1,000$.
Spoke to the “customer no-service” and try gave me a website where you can load the card
Guess what? The total daily amount is 1,500$. So if you want to load a larger amount you will have to spend $3 fee each day you load money.
Absolutely rip off!!!!!
Stay away from it!!!!